BSOD on laptop when idle

[gordon55y]

Hi,
I have had 3 BSODs, the first about 5 days ago (not sure).
Then two yesterday.
The laptop was idle at the time.
Attached is the log from dm log collector.

I did a restore to 7-04-16 but did not help.

Comments appreciated.
thanks

 

[axe0]

Hi gordon55y,

Welcome to the 7forums

Please uninstall everything of Intel graphics using Display Driver Uninstaller and install new drivers from Dell. Be sure to ONLY install the drivers using custom/advanced options.

2: kd> lmvm igdkmd64
Browse full module list
start             end                 module name
fffff880`04a2d000 fffff880`055ead60   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Browse all global symbols  functions  data
    Timestamp:        [COLOR="Red"]Tue Jan 10 23:28:09 2012[/COLOR] (4F0CBB79)
    CheckSum:         00BC541D
    ImageSize:        00BBDD60
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[gordon55y]

Hi axe0,
Excuse me if this is cryptic as my laptop is in vga mode.
And some windows exceed the size of my display.

I uninstalled intel display drivers (in safe mode).
It had an error:
a problem occurred in one of the modules, send your
DDU logs to the developer.
However, it looks like it uninstalled successfully as I
now only have VGA size window.
Attached are the log files.
Can you determine if there is a real problem?
See attachment.


When I go to the dell web site to install new drivers,
there is an option to have it scan for drivers or download
manually. The manual download has 8 downloads.
Which should I use?
See attachment.
thanks
gordon

 

[axe0]

Hi gordon55y,

Unfortunately the DDU Logs zip is invalid, I get that message everytime I try to open it after downloading.

You probably need the Intel HD Graphics drivers.

 

[gordon55y]

Hi Axe0,
Ok, display is back to normal 1440x900

The DDU error log is attached (.xml format) DDUlogs.zip.
I cannot figure out how to properly display .xml
I have tried IE and FF browsers, no luck.
I do not see anything in the DDU download to view the .xml log files.
Is there some way to view the .xml properly?
I have manually copied the error messages in the attached mylog.txt
Are those real errors?

These are all the Dell display E6410 manual downloads.
I installed only the first one.
Should I install any more?

Intel HD Graphics Driver
nVIDIA Graphics Driver
Latitude,NV Driver,9.18.13.1193
Intel GMA High Definition Graphics Driver
nVIDIA Security Patch Utility
Intel GMA HD Graphics Driver
Intel QM57/QS57, GMA HD Graphics 2000/3000 Driver
nVidia Quadro FX 880M, Quadro FX 1800M, NVS 3100M, v.8.17.12.5922, A08

This is from Dxdiag:
Card name: Intel(R) HD Graphics
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics (Core i5)
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_040A1028&REV_02
Display Memory: 1696 MB
Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 1440 x 900 (32 bit) (59Hz)
Monitor Name: Generic PnP Monitor

Also, there is some weird problem with this forum.
If I reply, and try to paste in my reply, it will not accept the paste.
But if I put some dummy text, and preview and then paste it works ok.
Took a long time to figure that out.

thanks

 

[axe0]

Of course they are 'real' errors, only about a few files that haven't been deleted.

As said you need the HD graphics, no others.

 

[gordon55y]

axe0,
My laptop has crashed twice since the reinstall of Intel HD Graphics Driver :-(
I appreciate any suggestions.
thanks

 

[axe0]

New suggestions will be given as soon as new data is provided

FYI, no new suggestions are provided until new data is provided because I have no clue what crash you had. The information you give is not enough for a suggestion.

 

[gordon55y]

axe0,
Attached is a new log from dm log collector.
Please advise.
thanks

 

[axe0]

Could you upload a kernel dump for once please, it is located in C:\Windows called MEMORY.dmp
You need to upload it to a 3rd party uploader like onedrive, dropbox, google drive or others and post a share link in your next reply.

 

[gordon55y]

axe0,
Here is windows/memory.dmp
The windows time stamp is 7/11/2016
I have had several crashes since then.

https://drive.google.com/open?id=0B4h7yoyNxNYUdy1qbVhtaHRzUms

thanks

 

[axe0]

The memory dump is a week old?
Under the default settings it should've been overwritten at least a few times.

Diagnostic Test

 RAM TEST

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Forums

   Note

MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

Make a photo of the result and post it.

Addition:
If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
If errors show up and you see them a lot later, no problem, the errors don't affect the test.

 

[gordon55y]

Axeo,
I have discovered that I only get the BSOD when I have an external monitor
connected to my laptop. So I do not use the external monitor.
I may try some of the other video drivers later.
I see there are 3 HD drivers.
For now, I will not use the external monitor.
thanks for the guidance,
gordon