BSOD on system bootup and occasionally during regular use

[salvagexx]

BSOD on bootup (0x0000003B) tcpip.sys

I am having an issue where when I first boot up Windows I get a BSOD. After a few reboots (sometimes 5-6) I can finally use my computer without it freezing up. As long as I don't restart my laptop, and just put it in sleep mode when I am done, I can usually use it for a few days before it locks up and I get the BSOD again. I have reinstalled various drivers (including video, LAN, WiFi) with no success in resolving this issue.

I also put an SSD in the laptop and tried starting out with a fresh copy of Windows 7 a couple of times, each time having an issue where after a few reboots Windows would completely freeze up and stop responding every time upon startup. No error message or error screen would show up. No error message or error screen would show up. I gave up and put my old mechanical drive back in and decided to deal with a semi functional laptop rather than a useless one.

Thanks for your time.

 

[bagavan]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880018a48b1, Address of the instruction which caused the bugcheck
Arg3: fffff8800cc87c30, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
tcpip!TcpCreateListener+41
fffff880`018a48b1 4c8b6718        mov     r12,qword ptr [rdi+18h]

CONTEXT:  fffff8800cc87c30 -- (.cxr 0xfffff8800cc87c30)
rax=ffff00000d5577d0 rbx=fffffa80075b1a40 rcx=fffffa8007fd0e90
rdx=fffff8800cc886e0 rsi=fffff8800cc886e0 rdi=0000000000000000
rip=fffff880018a48b1 rsp=fffff8800cc88610 rbp=0000000080000001
 r8=0000000000000000  r9=fffffa80088d3ff0 r10=0000000000000018
r11=fffff880019beff0 r12=fffff88001800000 r13=fffffa8007fd0e90
r14=0000000000000010 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
tcpip!TcpCreateListener+0x41:
fffff880`018a48b1 4c8b6718        mov     r12,qword ptr [rdi+18h] ds:002b:00000000`00000018=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  wmpnetwk.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff880018a48b1

STACK_TEXT:  
fffff880`0cc88610 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : tcpip!TcpCreateListener+0x41


FOLLOWUP_IP: 
tcpip!TcpCreateListener+41
fffff880`018a48b1 4c8b6718        mov     r12,qword ptr [rdi+18h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  tcpip!TcpCreateListener+41

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: tcpip

IMAGE_NAME:  tcpip.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  506c552e

STACK_COMMAND:  .cxr 0xfffff8800cc87c30 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_tcpip!TcpCreateListener+41

BUCKET_ID:  X64_0x3B_tcpip!TcpCreateListener+41

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880018a48b1, Address of the instruction which caused the bugcheck
Arg3: fffff8800cc87c30, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
tcpip!TcpCreateListener+41
fffff880`018a48b1 4c8b6718        mov     r12,qword ptr [rdi+18h]

CONTEXT:  fffff8800cc87c30 -- (.cxr 0xfffff8800cc87c30)
rax=ffff00000d5577d0 rbx=fffffa80075b1a40 rcx=fffffa8007fd0e90
rdx=fffff8800cc886e0 rsi=fffff8800cc886e0 rdi=0000000000000000
rip=fffff880018a48b1 rsp=fffff8800cc88610 rbp=0000000080000001
 r8=0000000000000000  r9=fffffa80088d3ff0 r10=0000000000000018
r11=fffff880019beff0 r12=fffff88001800000 r13=fffffa8007fd0e90
r14=0000000000000010 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
tcpip!TcpCreateListener+0x41:
fffff880`018a48b1 4c8b6718        mov     r12,qword ptr [rdi+18h] ds:002b:00000000`00000018=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  wmpnetwk.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff880018a48b1

STACK_TEXT:  
fffff880`0cc88610 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : tcpip!TcpCreateListener+0x41


FOLLOWUP_IP: 
tcpip!TcpCreateListener+41
fffff880`018a48b1 4c8b6718        mov     r12,qword ptr [rdi+18h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  tcpip!TcpCreateListener+41

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: tcpip

IMAGE_NAME:  tcpip.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  506c552e

STACK_COMMAND:  .cxr 0xfffff8800cc87c30 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_tcpip!TcpCreateListener+41

BUCKET_ID:  X64_0x3B_tcpip!TcpCreateListener+41

Followup: MachineOwner
---------

This dump blame tcpip.sys.

Have you installed the latest network drivers?

Which antivirus do you use?

 

[salvagexx]

Yes, I believe I have the latest network drivers installed. As for antivirus, I did have Avast, but I removed it along with other programs when I was troubleshooting.

 

[bagavan]

Do you use windows media player?

 

[salvagexx]

Do you use windows media player?

It is installed, but I never use it.

 

[bagavan]

Try this

http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

If it finds any fault it will BSOD.. Please upload those dumps

 

[salvagexx]

Try this

http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

If it finds any fault it will BSOD.. Please upload those dumps

I enabled that and restarted my computer and now it won't boot. Before it gets to the screen where I enter my password it restarts and brings me to the "Startup Repair" or "Start Windows Normally" screen. It does this in a loop if I select start windows normally.

Edit: I booted in to safe mode and no dumps appear to have been produced.

 

[bagavan]

Try this

http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

If it finds any fault it will BSOD.. Please upload those dumps

I enabled that and restarted my computer and now it won't boot. Before it gets to the screen where I enter my password it restarts and brings me to the "Startup Repair" or "Start Windows Normally" screen. It does this in a loop if I select start windows normally.

it should just boot up normally..

did you force any shut down?

 

[salvagexx]

Try this

http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

If it finds any fault it will BSOD.. Please upload those dumps

I enabled that and restarted my computer and now it won't boot. Before it gets to the screen where I enter my password it restarts and brings me to the "Startup Repair" or "Start Windows Normally" screen. It does this in a loop if I select start windows normally.

it should just boot up normally..

did you force any shut down?

It would not boot up normally. I did not force a shut down.

 

[salvagexx]

Got a bunch of blue screens after enabling/disabling verifier.exe and figured I would upload the new dumps in this post. I don't think any of them are from when verifier was enabled, as Windows never even booted when it was on. I had to go in to safe mode to turn it off.

 

[salvagexx]

Can't seem to get Windows to boot without going in to safe mode while verifier.exe is running. Any suggestions?

 

[koolkat77]

Two issues:

Start Menu\Programs\Check Point Public:Start Menu\Programs\Check Point Public
Start Menu\Programs\Check Point\ZoneAlarm Public:Start Menu\Programs\Check Point\ZoneAlarm Public
Start Menu\Programs\Norton Internet Security Public:Start Menu\Programs\Norton Internet Security Public

1. Norton
2. Zone Alarm

Both are frequent causes of the network related BSOD-s you're getting.

Suggest you to uninstall both to test. See if the problem comes back.

• Norton Removal Tool
• zonealarm removal tool - ZoneAlarm User Community

Recommended antivirus program for Windows 7 based on stability compared to others:-

• Microsoft Security Essentials - Free Antivirus for Windows
• Malwarebytes - The Free version
• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

:warn: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.


Run a full scan with both (separately) once downloaded, installed and updated.

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• Click on the rb:
• Type CMD on Search
• Left click and Run as Administrator
• Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Post back with results

 

[salvagexx]

I uninstalled the Norton when I first got the Laptop and the Zonealarm is not set to run at startup and I never use it. Regardless, I will uninstall Zonealarm and delete any trace of Norton that I can find and run those tests. Thanks for the reply.