BSOD On Wake Up (ASUS Sabretooth)

[PaulJM]

Hi Folks, I wonder if you can help?

I recently have setup my custom build machine (SPEC HERE: Image 2012-03-19 at 9.51.01 AM.png - Using 1TB HDs in RAID0 and have a 1TB IDE attached too.) and I'm having an issue with it as it BSODs on wakeup from sleep.

Event Manager shows this:

    - System     

    - Provider     


[  Name]  Microsoft-Windows-Kernel-Power    


[  Guid]  {331C3B3A-2005-44C2-AC5E-77220C37D6B4}    

    
EventID 41    

    
Version 2    

    
Level 1    

    
Task 63    

    
Opcode 0    

    
Keywords 0x8000000000000002    

    - TimeCreated     


[  SystemTime]  2012-03-18T19:01:09.950420100Z    

    
EventRecordID 7109    

    
Correlation    

    - Execution     


[  ProcessID]  4    


[  ThreadID]  8    

    
Channel System    

    
Computer Paul-PC    

    - Security     


[  UserID]  S-1-5-18    - EventData     

BugcheckCode 0    

BugcheckParameter1 0x0    

BugcheckParameter2 0x0    

BugcheckParameter3 0x0    

BugcheckParameter4 0x0    

SleepInProgress false    

PowerButtonTimestamp 0

I have tried sleep mode 3 times and each time is he same, it wakes up fine but freezes after a few minutes then I get the BSOD.

Tried updating all drivers, tried the windows hotfix but no luck so far, any help would be greatly appreciated

 

[zigzag3143]

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

 

[PaulJM]

Hi,

I enabled the minidump and forced a BSOD, I rebooted and the folder is empty? I have not overclocked anything either.

I did take a snap of the BSOD though: http://cl.ly/F90c

Thanks

 

[PaulJM]

I have re-formatted my drive and it's a little better but the BSOD still happens on wakeup.

Now it's actually creating minidumps, which I have attached

 

[zigzag3143]

I have re-formatted my drive and it's a little better but the BSOD still happens on wakeup.

Now it's actually creating minidumps, which I have attached

This immediately jumps out


Asacpi.sys

The pre 2009 version of this driver is a known BSOD cause.

Please visit this link: Asus tek computer inc. -support- drivers and download p7p55d le

ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE
ASUSTeK Computer Inc. - Motherboards- ASUS P5K-VM

Scroll down to the utilities category, then scroll down to the "atk0110 driver for windowsxp/vista/windows 7 32&64-bit" (it's about the 12th item down).

Download and install it.

Go to c:\windows\system32\drivers to check and make sure that the asacpi.sys file is date stamped from 2009 or 2010 (not before).

 

[PaulJM]

Hey thanks zigzag3143

I have updated that driver and a few others. I have tried to disable the "atk0110 acpi utility" in device manager but it will not allow me too so I assume it's needed.

I made those changes and the computer locked up after sleep rather than BSOD, event viewer showed a 41 kernel power error but no minidump was created....

 

[zigzag3143]

Hey thanks zigzag3143

I have updated that driver and a few others. I have tried to disable the "atk0110 acpi utility" in device manager but it will not allow me too so I assume it's needed.

I made those changes and the computer locked up after sleep rather than BSOD, event viewer showed a 41 kernel power error but no minidump was created....

Let us have a look at the event viewer logs

Please provide us with your Event Viewer administrative logs by following these steps:


Click Start Menu
Type eventvwr into Search programs and files (do not hit enter)
Right click eventvwr.exe and click Run as administrator
Expand Custom Views
Click Administrative Events
Right click Administrative Events
Save all Events in Custom View As...
Save them in a folder where you will remember which folder and save as Errors.evtx
Go to where you saved Errors.evtx
Right click Errors.evtx -> send to -> compressed (zipped) folder
Upload the .zip file here.

 

[carwiz]

I suspect it's the Power Options for disks. Those WD Green drives take a long time to spin up. They use less than 3W at idle so I would try changing "Turn off disks" to Never and see if you still get the Kernel Power errors. You can find the settings under Advanced Options for the power plan you're using.