BreakAndEnter
New member
- Local time
- 9:58 PM
- Messages
- 3
Hi there all. First post so I immensely appreciate any help you can give 
I've looked for the solution on other answered posts, but no luck.
I thought after being on PCs for 23 years and owning many I would know what to do here, but I'm totally stumped. I'm getting a BSOD computer reset everyday for the past two weeks (if I can recall). It usually happens once or twice a day after a long day of having the laptop on, and usually right at a very inopportune moment such as working on music/doing University work etc. I've owned the laptop for about 5 months and had no issues before this. I could usually leave it on for days at a time and it would never shutdown.
I was concerned it was maybe an overloaded memory problem, because sometimes I would run Google Chrome and the memory usage would sometimes spiral out of control, and I would also usually be using VLC Player and other things as well. I ran a few memory tests and it doesn't appear to be affecting anything.
I was then thinking that maybe the laptop was overheating in it's current position, so I elevated the area where the fans are and had a portable fan running underneath it to cool it down. It made no difference.
I also want to point out the BSOD can happen when I'm not even running anything, all browsers closed down and me not even touching the laptop.
So I found Bluescreen Viewer and ran that. The highlighted issues that are causing the BSODs are ntoskrnl.exe and PCTSD64.sys. I knew what PCTSD4.sys was, so I completely erased PC Tools Spyware Doctor to see if that helped. I cannot find a way to fix ntoskrnl.exe through Googling, I'm completely stuck. According to the net I should run Driver Verifier so I did and it was causing a BSOD on bootup, but I do not know which driver it is that is faulty.
System Specs:
Alienware M17x Windows 7 Home Premium x64 OEM (OS came preinstalled. 5 month old system)
Intel Core i7-2630QM @2.00Ghz 2.00Ghz
RAM: 6gb
Attached Zip File.
Thank you for your help.
I've looked for the solution on other answered posts, but no luck.I thought after being on PCs for 23 years and owning many I would know what to do here, but I'm totally stumped. I'm getting a BSOD computer reset everyday for the past two weeks (if I can recall). It usually happens once or twice a day after a long day of having the laptop on, and usually right at a very inopportune moment such as working on music/doing University work etc. I've owned the laptop for about 5 months and had no issues before this. I could usually leave it on for days at a time and it would never shutdown.
I was concerned it was maybe an overloaded memory problem, because sometimes I would run Google Chrome and the memory usage would sometimes spiral out of control, and I would also usually be using VLC Player and other things as well. I ran a few memory tests and it doesn't appear to be affecting anything.
I was then thinking that maybe the laptop was overheating in it's current position, so I elevated the area where the fans are and had a portable fan running underneath it to cool it down. It made no difference.
I also want to point out the BSOD can happen when I'm not even running anything, all browsers closed down and me not even touching the laptop.
So I found Bluescreen Viewer and ran that. The highlighted issues that are causing the BSODs are ntoskrnl.exe and PCTSD64.sys. I knew what PCTSD4.sys was, so I completely erased PC Tools Spyware Doctor to see if that helped. I cannot find a way to fix ntoskrnl.exe through Googling, I'm completely stuck. According to the net I should run Driver Verifier so I did and it was causing a BSOD on bootup, but I do not know which driver it is that is faulty.
System Specs:
Alienware M17x Windows 7 Home Premium x64 OEM (OS came preinstalled. 5 month old system)
Intel Core i7-2630QM @2.00Ghz 2.00Ghz
RAM: 6gb
Attached Zip File.
Thank you for your help.
My Computer
At a glance
Windows 7 Home Premium x64
- OS
- Windows 7 Home Premium x64
