BSOD problem

[Arc]

Let us see.

Now you use the computerr, and come back with a further crash report, if any.

 

[Brunolechef]

ive had a BSOD now once when trying to download steam, another when restarting to get back onto the comp the , here is the file. View attachment 251132
what do i do now?

 

[Arc]

ive had a BSOD now once when trying to download steam, another when restarting to get back onto the comp the , here is the file. View attachment 251132
what do i do now?

Unfortunately the zip contains no more crash dump.

 

[Brunolechef]

so what does that mean?

 

[Arc]

That means, there was no BSOD.

 

[Brunolechef]

there was two? ive still got DV running, so if there's another one ill give you the results
could this be due to hardware? or is definatly software?
cheers

 

[Arc]

Check that crash dump recording is properly configured.

Follow it: http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. Post it following the Blue Screen of Death (BSOD) Posting Instructions.

 

[Brunolechef]

i dont understand, i downloaded it, and the it said it has successfully been added to registry, then i searched it, now what do you want me to do?

 

[koolkat77]

What did you search?

 

[Brunolechef]

for the minidump like i was told and in there were the files:
011913-28735-01.dmp
011913-32729-01.dmp
012013-23821-01.dmp
012013-25740-01.dmp
012013-26083-01.dmp

so what do i do now?
cheers bruno

 

[Arc]

Hi Bruno, what's your age?

 

[Brunolechef]

40, but i dont see what that has to do with anything?
what should i do next?

 

[Arc]

Continue with verifier. If it crashes again, post it following the Blue Screen of Death (BSOD) Posting Instructions.

 

[x BlueRobot]

To see if Driver Verifier is running, then I think you may be able to use this command in a Elevated Command Prompt:

verifier /query

Start rb: > Type: cmd > Right-Click > Run as Administrator > Type Command

What were the results of the Disk Check?

 

[Brunolechef]

what disk check, i havent done one?

 

[x BlueRobot]

Hi mate,

Cheers for the tips we did everything last night and when we restarted the computer everything was working fine, but when we turned on the computer this morning we had chrome and skype were corrupted, windows asked us to do a CHKSDK check so we did, we also disabled the DV settings for the moment. Is there anything we should do now?

Thank you.

Bruno.

What were the results?

 

[Brunolechef]

Hi mate,

Cheers for the tips we did everything last night and when we restarted the computer everything was working fine, but when we turned on the computer this morning we had chrome and skype were corrupted, windows asked us to do a CHKSDK check so we did, we also disabled the DV settings for the moment. Is there anything we should do now?

Thank you.

Bruno.

What were the results?

after we did this we tried to install updates and it came up with another BSOD, so then we followed all the instructions we have been given on here

 

[x BlueRobot]

Read these steps to see if a Event Log was saved of the Disk Check:

• http://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html

If there is no log saved, then don't worry about it. Please copy the results; if any in your next post.

Keep Driver Verifier running as instructed by Arc.

 

[Brunolechef]

there are loads, some off them saying Information and some saying Error?

 

[x BlueRobot]

Have you followed all the steps, and have got to the appropriate Event Log?