BSOD - Raised IRQL Fault (Windows 7 Home Premium 64-bit)

[JHatchett83]

Hello all,

First of all I want to say that it is awesome this forum exists! I have slowly been learning more about debugging, but I'm still pretty new. Hopefully someone can help me out here.

I've been getting very (seemingly) random BSOD's and even lock ups that don't come with a blue screen (It does this when I'm not using it as well as when I am), but the computer is completely locked up.

I have my suspicions that it is a video card, possibly a heating issue (computer case isn't the best), since I get fewer lock ups on a smaller (lower resolution) monitor. Video drivers are up to date, however, and I don't want to assume anything so I'm here to explore all options.

Below is the requested information on the BSOD posting instructions:

Windows 7
-x64
-Upgraded from Vista (OEM) to Windows 7 Home Premium

-I'm not sure the exact age of the system as I bought it used. The video card and power supply were purchased as recently as 8 months ago (before I purchased it from the seller).
-The current OS is a fresh install (by me) after a wipe about 3weeks ago.

I hope this covers everything. Thanks for any help you can give me

 

[zigzag3143]

Hello all,

First of all I want to say that it is awesome this forum exists! I have slowly been learning more about debugging, but I'm still pretty new. Hopefully someone can help me out here.

I've been getting very (seemingly) random BSOD's and even lock ups that don't come with a blue screen (It does this when I'm not using it as well as when I am), but the computer is completely locked up.

I have my suspicions that it is a video card, possibly a heating issue (computer case isn't the best), since I get fewer lock ups on a smaller (lower resolution) monitor. Video drivers are up to date, however, and I don't want to assume anything so I'm here to explore all options.

Below is the requested information on the BSOD posting instructions:

Windows 7
-x64
-Upgraded from Vista (OEM) to Windows 7 Home Premium

-I'm not sure the exact age of the system as I bought it used. The video card and power supply were purchased as recently as 8 months ago (before I purchased it from the seller).
-The current OS is a fresh install (by me) after a wipe about 3weeks ago.

I hope this covers everything. Thanks for any help you can give me

Caused by NETIO.SYS usually because of ZONE ALARM. I would remove AVG and zone alarm and replace with Microsoft security essentials

http://download.zonealarm.com/bin/free/support/cpes_clean.exe

AVG - PC TuneUp 2011 | Registry Cleaner, File Recovery, Internet Accelerator
or
AVG Removal Tool


Virus, Spyware & Malware Protection | Microsoft Security Essentials

 

[JHatchett83]

Thanks for the quick reply! I've uninstalled AVG and ZA and now have MSE. If I'd known what hassle it was going to be just to get rid of AVG completely I never would have used it (gotta love when getting rid of an anti-virus program feels like trying to remove a virus!)!

Hopefully this does the trick for the BSOD's. Is there anything I can do to figure out what is up with my random crashes that don't come with a BSOD or do you think they are related to AVG as well? Either way I'll keep ya posted on whether or not the BSOD's stop.

Thanks again for your help!

 

[zigzag3143]

Thanks for the quick reply! I've uninstalled AVG and ZA and now have MSE. If I'd known what hassle it was going to be just to get rid of AVG completely I never would have used it (gotta love when getting rid of an anti-virus program feels like trying to remove a virus!)!

Hopefully this does the trick for the BSOD's. Is there anything I can do to figure out what is up with my random crashes that don't come with a BSOD or do you think they are related to AVG as well? Either way I'll keep ya posted on whether or not the BSOD's stop.

Thanks again for your help!

AV apps and malware are so similar at times you need a crowbar to remove them. good luck and let us know if you need help

Ken