BSOD STOP 0x0000007

bleuscreen · Sep 1, 2014

I had a new windows update installed today and right after reboot the BSOD appeard. I searched on the web and found that many people have had a similar problem the past month. I figured it was the ms14-045 windows update, and tried to delete or rename the "fntcache.dat" file in windows. Doing this most people should get past BSOD and download the new patch with windows update. I however am still stuck with the BSOD.

I can start the laptop in safemode without any problems, but never in normal mode. Any help at all is greatly appreciated.

Arc · Sep 2, 2014

The problem is caused by Intel® Centrino® Bluetooth 3.0 + High Speed Service (Virtual Adapter).

If you dont use this device, better you disable it.

But if you use it, update the driver from Intel Download Center .... take the Intel® Driver Update Utility to update it. This will make it stable for some more time.

Dont try drivermax, it will not do the job.

Also, free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus.
Apply > OK
Accept then restart.

Let us know the result.
___________________________________

Code:

....
*** WARNING: Unable to verify timestamp for AMPPAL.sys
*** ERROR: Module load completed but symbols could not be loaded for AMPPAL.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff88004363a83, fffff88003192f58, fffff880031927b0}

Probably caused by : AMPPAL.sys ( AMPPAL+18a83 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88004363a83, The address that the exception occurred at
Arg3: fffff88003192f58, Exception Record Address
Arg4: fffff880031927b0, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
AMPPAL+18a83
fffff880`04363a83 f0830001        lock add dword ptr [rax],1

EXCEPTION_RECORD:  fffff88003192f58 -- (.exr 0xfffff88003192f58)
ExceptionAddress: fffff88004363a83 (AMPPAL+0x0000000000018a83)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000001
   Parameter[1]: 0000000000000028
Attempt to write to address 0000000000000028

CONTEXT:  fffff880031927b0 -- (.cxr 0xfffff880031927b0;r)
rax=0000000000000028 rbx=00000000c00000bb rcx=0000000000000000
rdx=fffff880031938b0 rsi=fffff88003193480 rdi=fffffa8007924010
rip=fffff88004363a83 rsp=fffff88003193198 rbp=000000000000000a
 r8=fffffa8006ccd900  r9=0000000000000000 r10=fffff880014fcec0
r11=0000000000000000 r12=fffffa800720e010 r13=fffffa8006bed1a0
r14=fffffa80078fd650 r15=fffff880014f9110
iopl=0         nv up ei pl nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
AMPPAL+0x18a83:
fffff880`04363a83 f0830001        lock add dword ptr [rax],1 ds:002b:00000000`00000028=????????
Last set context:
rax=0000000000000028 rbx=00000000c00000bb rcx=0000000000000000
rdx=fffff880031938b0 rsi=fffff88003193480 rdi=fffffa8007924010
rip=fffff88004363a83 rsp=fffff88003193198 rbp=000000000000000a
 r8=fffffa8006ccd900  r9=0000000000000000 r10=fffff880014fcec0
r11=0000000000000000 r12=fffffa800720e010 r13=fffffa8006bed1a0
r14=fffffa80078fd650 r15=fffff880014f9110
iopl=0         nv up ei pl nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
AMPPAL+0x18a83:
fffff880`04363a83 f0830001        lock add dword ptr [rax],1 ds:002b:00000000`00000028=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000001

EXCEPTION_PARAMETER2:  0000000000000028

WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800032c2100
GetUlongFromAddress: unable to read from fffff800032c21c0
 0000000000000028 Nonpaged pool

FOLLOWUP_IP: 
AMPPAL+18a83
fffff880`04363a83 f0830001        lock add dword ptr [rax],1

BUGCHECK_STR:  0x7E

DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

LAST_CONTROL_TRANSFER:  from fffff8800435d4c8 to fffff88004363a83

STACK_TEXT:  
fffff880`03193198 fffff880`0435d4c8 : 00000000`00000000 fffff880`031938b0 fffffa80`06c7f278 fffff880`04359200 : AMPPAL+0x18a83
fffff880`031931a0 00000000`00000000 : fffff880`031938b0 fffffa80`06c7f278 fffff880`04359200 fffffa80`07206440 : AMPPAL+0x124c8


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  AMPPAL+18a83

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: AMPPAL

IMAGE_NAME:  AMPPAL.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4db056b3

STACK_COMMAND:  .cxr 0xfffff880031927b0 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_AMPPAL+18a83

BUCKET_ID:  X64_0x7E_AMPPAL+18a83

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x7e_amppal+18a83

FAILURE_ID_HASH:  {a4e759d9-484e-c67b-5860-e279f9cf44fc}

Followup: MachineOwner
---------

2: kd> lmvm AMPPAL
start             end                 module name
fffff880`0434b000 fffff880`04399000   AMPPAL   T (no symbols)           
    Loaded symbol image file: AMPPAL.sys
    Image path: \SystemRoot\system32\DRIVERS\AMPPAL.sys
    Image name: AMPPAL.sys
    Timestamp:        Thu Apr 21 21:39:23 2011 (4DB056B3)
    CheckSum:         0004CF9B
    ImageSize:        0004E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

BSOD STOP 0x0000007

bleuscreen

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Arc

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