BSOD: The bugcheck was: 0x0000009f ...

[cypherinfo]

Hello, yesterday I got a BSOD:
"The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000004, 0x0000000000000258, 0xfffffa800fdfd730, 0xfffff80000b9c3d0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 081714-55754-01.
"
I wonder why?

Regards,

cypherinfo

 

[Arc]

Hi cypherinfo.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus and the touchpad driver, SynTPEnh.
5. Apply > OK
6. Accept then restart.

Uninstall Avast using Avast Uninstall Utility.

fffff880`03760a68  fffff880`0450b193Unable to load image \SystemRoot\system32\drivers\aswSP.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSP.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSP.sys
 aswSP+0x1f193

fffff880`037605a8  fffff880`01d03865Unable to load image \SystemRoot\system32\drivers\aswSnx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSnx.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
 aswSnx+0x5865

Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download, install and update those, and then run full system scans with both of them, one by one.

Image SFilter Driver ..... comes from a USB flash drive with a fingerprint sensor, most probably Transcend. I am not very sure, you should know it better.

fffff880`037605e8  fffff880`015aa245Unable to load image \SystemRoot\system32\DRIVERS\IMGSF.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for IMGSF.sys
*** ERROR: Module load completed but symbols could not be loaded for IMGSF.sys
 IMGSF+0x1245

If you have any program associated with it, uninstall it. Otherwise delete the driver in C: Windows\system32\DRIVERS.

Let us know the result.

 

[cypherinfo]

Arc thanks indeed for your unvaluable work