BSOD upon Editing in Microsoft Word 2007

[tagore]

It started last night on a different program, which I uninstalled immediately.
However, today when I tried to do some work in Word 2007, it happened again and again.
I suppose the information is all included in the zip file.
Any idea?

Thanks.

 

[Arc]

Hello tagore.

9 crashes last day. Out of them, 6 are STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA (Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS) and 3 are STOP 0x00000019: BAD_POOL_HEADER (Usual causes: Device driver).

In this situation, my suggestion for you would be

Scan the system for possible virus infection.

• Anti-rootkit utility TDSSKiller
• Windows Defender Offline

Test your RAM modules for possible errors. Run memtest for at least 8 passes, preferably overnight.

• How to Test and Diagnose RAM Issues with Memtest86+

Run SFC /SCANNOW Command - System File Checker

Uninstall Avira using Avira AntiVir Removal Tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Run chkdsk /f/r, following the option two of the tutorial Disk Check

If, after doing all these the crashes continue to occur, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Let us know the results, with the subsequent crash dumps, if any.

 

[tagore]

Will do. Thanks.