bsod when clicking on sound card icon

[MrPepka]

Trigger blue screen and send crash dumps

 

[ppdemo]

First of all, I forgot to ask you

5. Select all drivers except Microsoft drivers

There are some say unknown. and there is another one that says Windows (R) Win 7 DDK provider.
I check these or not?

 

[MrPepka]

If you want, you can select them. These are probably third-party drivers

 

[ppdemo]

View attachment 408783


I did the dm log collector without disabling verifier, I do not know if this is a problem or not

 

[MrPepka]

What kind of sound card do you have?

 

[Paul Black]

Hi MrPepka,

What kind of sound card do you have?

According to his system specs he has a Focusrite Scarlett Solo 1th Generation!

 

[MrPepka]

Paul Black thx
Ppdemo Does this sound card also show similar anomalies on another computer?

 

[ppdemo]

Ppdemo Does this sound card also show similar anomalies on another computer?

I only have one and I have not tried it on other computers

 

[MrPepka]

This problem has existed for a very long time or for some time (after updating the drivers for example)?

 

[ppdemo]

This problem has existed for a very long time or for some time (after updating the drivers for example)?

with the previous drivers this did not happen. As for the new drivers, for now the only problem has been posted here.

 

[MrPepka]

In that case, go back to the previous drivers and report the error to Focusrite

 

[ppdemo]

In that case, go back to the previous drivers and report the error to Focusrite

ok, thanks for all the time spent helping me with my problem.
I consult one more thing: there is no way to find out what is causing the error exactly in these focusrite drivers?

 

[MrPepka]

It's hard to say here. It is possible that the driver causes some buffer overflow or other undesirable effect, but the analysis does not show this. But from what I see as the reason, it constantly shows the file portcls.sys which is responsible for what class the port is in. In this sound card it is not possible to switch USB Audio Class from e.g.
version 2 to version 1 or vice versa?