BSOD when connecting Seagate External Drive

[duckman289]

Hi all,

Starting about a week ago, everytime i connect my Seagate 3tb expansion drive (which is partitioned into 4 equal parts) to any laptop i get a bsod.....

It has mostly movies and other videos on it, the funny thing is that my tv still recognizes and plays all the videos on the different partitions.

I'm unable to do any chkdsk or use Seatools as the laptop blue screens within about a minute or so of connecting the drive.

I have attached the zip with the info from the BSOD sticky, hopefully someone can shed some light on this current problem.

 

[axe0]

Hi duckman289,

Welcome to the 7forums.

Because there is a lot of NTFS activity in the stacks in the most recent dumps, I would strongly recommend to test your hard drive.
NTFS is the file system.

STACK_TEXT:  
fffff880`0318be28 fffff800`02af2024 : 00000000`00000050 fffff8a0`036bd000 00000000`00000001 fffff880`0318bf90 : nt!KeBugCheckEx
fffff880`0318be30 fffff800`02a6f7ee : 00000000`00000001 fffff8a0`036bbd20 fffffa80`04fd3f00 fffff880`0318c240 : nt! ?? ::FNODOBFM::`string'+0x427f7
fffff880`0318bf90 fffff880`012553e4 : fffff880`013061c6 fffffa80`00000001 00000000`00000060 fffff8a0`00010000 : nt!KiPageFault+0x16e
fffff880`0318c128 fffff880`013061c6 : fffffa80`00000001 00000000`00000060 fffff8a0`00010000 00000000`000007ff : [COLOR="red"]Ntfs[/COLOR]!memcpy+0x154
fffff880`0318c130 fffff880`01301c23 : 00000000`00000001 00000000`00000002 fffff8a0`03f5d140 fffff8a0`03f5daf8 : [COLOR="red"]Ntfs[/COLOR]!FindFirstIndexEntry+0x39b
fffff880`0318c1c0 fffff880`012ffd0d : fffffa80`062044a0 fffffa80`0417f680 00000000`00000001 fffff8a0`03f5daf8 : [COLOR="red"]Ntfs[/COLOR]!NtfsUpdateFileNameInIndex+0xa3
fffff880`0318c3d0 fffff880`0130150d : 00000000`00000000 fffff800`02c165a0 00000000`00000000 00000000`00004000 : [COLOR="red"]Ntfs[/COLOR]!NtfsUpdateFileNameInParent+0xf9
fffff880`0318c570 fffff880`0131ec87 : fffffa80`062044a0 00000000`00000000 fffff8a0`03f5da90 fffff8a0`03f5da90 : [COLOR="red"]Ntfs[/COLOR]!NtfsUpdateDuplicateInfo+0x105
fffff880`0318c700 fffff880`013203af : fffff8a0`03f5da90 fffff800`00000000 fffffa80`062044a0 fffffa80`ffffffff : [COLOR="red"]Ntfs[/COLOR]!NtfsInitializeSecurity+0x1d3
fffff880`0318c7f0 fffff880`013298ff : fffffa80`062044a0 fffffa80`06462180 fffff8a0`03f5da90 fffffa80`06462180 : [COLOR="red"]Ntfs[/COLOR]!NtfsInitializeSecurityFile+0x73
fffff880`0318c850 fffff880`012c5c79 : 00000000`00000000 fffffa80`06355010 00000000`00000001 00000000`00000000 : [COLOR="red"]Ntfs[/COLOR]!NtfsMountVolume+0x1686
fffff880`0318cb90 fffff880`0124d51d : 00000000`00000000 00000000`00000000 fffffa80`062044a0 00000000`00000000 : [COLOR="red"]Ntfs[/COLOR]!NtfsCommonFileSystemControl+0x59
fffff880`0318cbd0 fffff800`02a7e961 : fffff800`02c16500 fffff800`02d6c800 fffffa80`0417f600 02200000`00000001 : [COLOR="Red"]Ntfs[/COLOR]!NtfsFspDispatch+0x2ad
fffff880`0318ccb0 fffff800`02d14bc6 : 00000000`00000000 fffffa80`0417f680 00000000`00000080 fffffa80`04150040 : nt!ExpWorkerThread+0x111
fffff880`0318cd40 fffff800`02a4fbc6 : fffff880`02fd3180 fffffa80`0417f680 fffff880`02fddfc0 00830000`20000200 : nt!PspSystemThreadStartup+0x5a
fffff880`0318cd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16

Diagnostics Test

 HDD TEST

Run SeaTools to check the integrity of your HDD. http://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html

   Note

Do not run SeaTools on an SSD as the results will be invalid.

Run chkdsk http://www.sevenforums.com/tutorials/433-disk-check.html

 

[duckman289]

Thanks axe........

When i get home i'll try that and then post an update....

 

[axe0]

Let me know how it goes

 

[duckman289]

Seagate for Dos isn't recognizing the external drive, only my internal drive. Can't run chkdsk because everytime i connect the drive the laptop blue screens.

Any ideas?

 

[axe0]

Please check your internal drive too if you haven't.

Have you tried in safe mode to connect and scan your external hard drive?
Have you tried to connect the external hard drive to a desktop?

 

[duckman289]

Don't have a desktop, might have to take it to a friends place for that. I've tried to connect the drive while in safe mode and still get bsod.

I'll scan my internal drive now...... I'll post again when it's finished.

Thanks again axe.....

 

[axe0]

You could also scan the drive via rescue media.
Have you tried that?

 

[duckman289]

Tried to use Recuva, but still get bsod about a minute after connecting the drive.... tried safe mode, same problem.

Going to my mate's place on friday, i'll take the drive there and remove the case enclosure and connect it that way..... Other than that, i'm stumped.....

 

[axe0]

Recuva is a program to recover files, right?

Boot from rescue media, connecties the drive and try to scan it

 

[duckman289]

Do you mean windows recovery or is there a rescue media that you recommend?

 

[axe0]

It is always good to create rescue media
If you are able to boot the recovery partition, try from there to scan the e-drive
Else try from the media.

 

[duckman289]

is windows recovery able to scan the connected drive?

 

[axe0]

I'm not sure as I have never done it, but I would think Windows recovery should be able to do so.