AliaxJones
New member
- Local time
- 9:12 AM
- Messages
- 1
Greetings,
Recently, my Bitdefender had became either unresponsive upon start up or just keep loading indefinitely until I restart the PC. Whenever I restarted it, however, Bitdefender works just fine. I already sent a support ticket regarding this issue. Today, however, Bitdefender service was unresponsive once again, and I restart the PC. This kick me straight into blue screen. I did a bug check analysis and here is what I got.
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 4A, {7770138a, 2, 0, fffff8800d136b60}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
Followup: MachineOwner
---------
16.7: kd:x86> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
Arguments:
Arg1: 000000007770138a, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff8800d136b60, 0
Debugging Details:
------------------
BUGCHECK_STR: RAISED_IRQL_FAULT
FAULTING_IP:
+3134643134303863
00000000`7770138a ?? ???
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 0000000000000000 to 0000000000000000
STACK_TEXT:
00000000 00000000 00000000 00000000 00000000 0x0
STACK_COMMAND: kb
SYMBOL_NAME: ANALYSIS_INCONCLUSIVE
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: Unknown_Module
IMAGE_NAME: Unknown_Image
DEBUG_FLR_IMAGE_TIMESTAMP: 0
BUCKET_ID: INVALID_KERNEL_CONTEXT
Followup: MachineOwner
---------
But the bug check analysis recorded that the analysis was inconclusive and did not give me any process to verify that it is Bitdefender. I just want to confirm that it is indeed Bitdefender. Thank you.
Recently, my Bitdefender had became either unresponsive upon start up or just keep loading indefinitely until I restart the PC. Whenever I restarted it, however, Bitdefender works just fine. I already sent a support ticket regarding this issue. Today, however, Bitdefender service was unresponsive once again, and I restart the PC. This kick me straight into blue screen. I did a bug check analysis and here is what I got.
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 4A, {7770138a, 2, 0, fffff8800d136b60}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
Followup: MachineOwner
---------
16.7: kd:x86> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
Arguments:
Arg1: 000000007770138a, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff8800d136b60, 0
Debugging Details:
------------------
BUGCHECK_STR: RAISED_IRQL_FAULT
FAULTING_IP:
+3134643134303863
00000000`7770138a ?? ???
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 0000000000000000 to 0000000000000000
STACK_TEXT:
00000000 00000000 00000000 00000000 00000000 0x0
STACK_COMMAND: kb
SYMBOL_NAME: ANALYSIS_INCONCLUSIVE
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: Unknown_Module
IMAGE_NAME: Unknown_Image
DEBUG_FLR_IMAGE_TIMESTAMP: 0
BUCKET_ID: INVALID_KERNEL_CONTEXT
Followup: MachineOwner
---------
But the bug check analysis recorded that the analysis was inconclusive and did not give me any process to verify that it is Bitdefender. I just want to confirm that it is indeed Bitdefender. Thank you.
My Computer
- Computer type
- PC/Desktop
- OS
- Windows 7 Ultimate x64
- Antivirus
- Bitdefender
- Browser
- Firefox