BSOD when pc is left or during games the system shuts down.

[centaur78]

hi

Based on the logs i can see that the system shutdown at high temp as shown by ACPI

Event[8470]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2013-08-24T17:33:07.682
  Event ID: 89
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Adam-PC
  Description: 
ACPI thermal zone ACPI\ThermalZone\TZ00 has been enumerated.             
_PSV = 0K             
_TC1 = 0             
_TC2 = 0             
_TSP = 0ms             
_AC0 = 358K             
_AC1 = 328K             
_AC2 = 273K             
_AC3 = 273K             
_AC4 = 273K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
[COLOR="red"]_CRT = 379K   [/COLOR]          
_HOT = 0K             
_PSL - see event data.

Event[8471]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2013-08-24T17:33:07.682
  Event ID: 89
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Adam-PC
  Description: 
ACPI thermal zone ACPI\ThermalZone\TZ01 has been enumerated.             
_PSV = 379K             
_TC1 = 1             
_TC2 = 5             
_TSP = 1000ms             
_AC0 = 0K             
_AC1 = 0K             
_AC2 = 0K             
_AC3 = 0K             
_AC4 = 0K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
[COLOR="Red"]_CRT = 379K [/COLOR]            
_HOT = 0K             
_PSL - see event data.

Thats 379K or 105.85 deg C.. thats way hot !!.

Are you overclocking ??? are the fans clogged by dust ?? try cleaning the GPU and CPU fans with an air can or blower.

Checking the BSOD dumps... i see this

2: kd> !sysinfo cpuspeed
CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
MaxSpeed:     3400
[COLOR="red"]CurrentSpeed: 3403[/COLOR]

Try resetting the bios setting to defaults..

Do these first... so we can move on the next stage of troubleshooting

 

[Addanator]

I'm not over clocking tho I will go reset the bios the case is well ventilated tbf tho its only a stock cooler I'm using and the fans are clean tho I haven't touched the bios settings so they should all be default settings

 

[Addanator]

I went into the bios and could only see the optimal bios setting I used it but nothing changed I don't think I hadn't messed with he bios before either as I wasn't really interested in over clocking

 

[YoYo155]

Are you willing to perform hardware tests?

In the mean time:

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If memtest comes free from errors, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

   Information

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

   Warning

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

   Tip

• If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
• If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Let us know the results, with the subsequent crash dumps, if any.

 

[Addanator]

I ran memtest again that's still come back fine I ran whocrashed and it come back I had a bugged intel rapid storage driver n that the CPU caused a trap kernel didn't catch and one that can't be identified

 

[YoYo155]

Upload the new dumps then .
Also do run Driver Verifier noted in the post above.

 

[Addanator]

I have to go work now but when I'm home I will send them thank you shall I upload them how I did b4

 

[YoYo155]

Yes using SFDT.
I assume that by your statement that you tested the RAM properly and as instructed.

 

[Addanator]

ok guys i have re installed everything from scratch again windows 7 that is, re seated all my drivers i have ran memtest, chkdisk and everything yetwith no errors, now i get a BSOD when shutting down my pc. I am uploading the dump files please get back to me and explain what the dump files mean thank you.

 

[YoYo155]

Boot into you BIOS and look for SATA Mode what is the value set to (ie AHCI/RAID/IDE)?

 

[Addanator]

Hi thanks for getting back to me bios states that sata controllers are enabled and sata mode selection is AHCI

 

[YoYo155]

Thank for the update .

All of the new dumps are the same (0x7F, arg1=8 double fault), a mini dump in this case is little help.

Please uninstall intel rapid storage technology.

Get rid of intel rapid storage.

1. Right click on "my computer" icon and click "manage" on the context menu.
2. It will open the "computer management" window.
3. Select "Device Manager" in the left pane, It will list all the existing devices up.
4. Expand "Disc Drives" by clicking on the triangle in front of it.
5. Select one item under it, right click, uninstall.
6. Continue the process for all items under "Disc Drives"
7. Now restart the computer. At restart, windows will auto configure the appropriate system driver, msahci.sys.

 

[Arc]

Uninstalling IRST will be needed there. We need to see the situation at system native storage drivers.

And, Driver Verifier is no more needed, you may disable it now.

At the same time, make it sure that the OCZ-VERTEX PLUS R2 SSD is running with the up-to-date firmware. Check for it at OCZ Toolbox: Firmware & BIOS Updates
An update is there, Version 3.55.

Are you overclocking? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings. Also set the BIOS to default, too.
How To Clear CMOS (Reset BIOS)

Update your BIOS to version F3d dated 2012/11/21 from GIGABYTE - Motherboard - Socket 1155 - GA-Z77N-WIFI (rev. 1.0) . You may try @BIOS (available under utilities) to update the BIOS easily.

Do one more thing. Make it sure that all the components of the computer is placed properly.

 

[Addanator]

ok i will do all those things and when i was uninstalling the drives am i uninstalling the one with the os on ? and im not overclocking everything is default dude i didnt change any machine settings :?

 

[Arc]

ok i will do all those things and when i was uninstalling the drives am i uninstalling the one with the os on ?

Yes, do it. Itis in AHCI mode, so the uninstallation will result into installation of the system native storage controller msahci.sys at the restart.

and im not overclocking everything is default dude i didnt change any machine settings :?

If you are sure that nothing is overclocked, dont change any machine settings.

Let us know how it is running, after all the suggestions are taken

 

[Arc]

Addanator and my friend YoYo155, the process of uninstalling IRST quoted from my post is not supposed to give the expected result. The actual way to do it is the following:

Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.

1. Right click on "my computer" icon and click "manage" on the context menu.
2. It will open the "computer management" window.
3. Select "Device Manager" in the left pane, It will list all the existing devices up.
4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
5. Select one Intel device item under it, right click, uninstall.
6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.

I posted that earlier method in my early time of debugging, when I lacked knowledge and experience. Yoyo155, if you want to can it, can this one that I just posted.