BSOD when playing game and streaming videos. Info files attached.

[Mihuss]

Hi,

Recently, my computer has decided to show the BSOD everytime I watch videos and play games. I only play LOTR ROTWK on my computer and as it is pretty old it shouldn't really be putting strain on my computer.

My computer was custom built around 2006 and i have attached the diagnostics file with all the hardware info. I have tried updating all my drivers with driver genius but i still get the BSOD. The one I'm getting now is the ntkrnlmp.exe and before that I was getting a c-media ac97 BSOD which was rectified by updating my Asus xonar dg sound card driver.

EDIT: I just was playing and got this error:
[FONT=Segoe UI, Arial]On Mon 21/01/2013 00:14:34 GMT your computer crashed
crash dump file: C:\Windows\Minidump\012113-35443-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]dxgmms1.sys[/FONT] (0xFFFFF880101AD0B9)
Bugcheck code: 0x50 (0xFFFFF880245C7128, 0x0, 0xFFFFF880101AD0B9, 0x2)
Error: [FONT=Segoe UI, Arial]PAGE_FAULT_IN_NONPAGED_AREA[/FONT]
file path: C:\Windows\system32\drivers\dxgmms1.sys
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: DirectX Graphics MMS
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

[/FONT]Thanks!

 

[koolkat77]

Welcome to SevenForums.

There are no dump files. Please go through this tutorial:

• http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

Configure your system for small memory dumps.

A few things that you can still do:

AVG contributes in BSOD-s. Please uninstall it for testing purpose:

• AVG | Download tools and utilities

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

• Microsoft Security Essentials - Free Antivirus for Windows
  • Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer
    • http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html
    • How to Scan Your Computer With Multiple Antivirus Programs - How-To Geek

   Warning

:ar: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.
Reduce items at start-up. Nothing except anti-virus is required plus improves the time for logging in windows.

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html
• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Disk Check on your hard drive for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Perform a System File Check:

1. Click on the start rb:
2. Type CMD on Search
3. Left click and Run as Administrator
4. Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Test video memory, for 20 passes (at least):

• |MG| Video Memory Stress Test 1.7.116 Download

Check for heat issues, use Speccy or HWinfo:

• Speccy - System Information - Free Download
• CPUID - System & hardware benchmark, monitoring, reporting

PS: Do not run CCleaner while troubleshooting, it may wipe the dumps out.

Check for a BIOS update:

BIOS Version/Date	Phoenix Technologies, LTD ASUS M2N-SLI DELUXE ACPI BIOS Revision 5001, 04/02/2010

If the above does not bring stability, test RAM. In the following manner:
Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

• http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.

*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
​

If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.

*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
​

*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
​

3. Test the next stick of RAM (stick #2) in the next motherboard slot.

*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
​

*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
​

4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.

   Information

Errors are sometimes found after 8 passes.

   Tip

Do this test overnight, before going to bed.

​

Let us know the results.