Hello,
I have been troubleshooting this for a while now and I'm not sure on the next step to take.
These are my system specs.
I have dual monitors: DELL U2414H (1920x1080@59Hz) x2
Since I built the machine, I have had it connected to a TV which was also acting as my speakers for playing Spotify. Because of this, I disabled the power saving 'turn off the display' feature.
I recently enabled this when setting up my two new monitors. The blue screen has happend four times. It only happens on return from the power saving mode (so when I touch my keyboard/mouse). It happens randomally too, doesn't matter how long or how little time you leave it for. There has been a total of four blue screens over the space of 6 days.
As requested, I have attached the dump logs and various other bits of information your wonderful tool collects.
I appreciate any help and offer my thanks in advance.
Troubleshooting I've tried so far:
1) Roll back the graphics driver. - BSOD persisted
2) Uninstalled the graphics driver completely and reinstalled from Intel's website. - still persisted
3) Flashed to the latest BIOS version - still persisting
I have been troubleshooting this for a while now and I'm not sure on the next step to take.
These are my system specs.
I have dual monitors: DELL U2414H (1920x1080@59Hz) x2
Since I built the machine, I have had it connected to a TV which was also acting as my speakers for playing Spotify. Because of this, I disabled the power saving 'turn off the display' feature.
I recently enabled this when setting up my two new monitors. The blue screen has happend four times. It only happens on return from the power saving mode (so when I touch my keyboard/mouse). It happens randomally too, doesn't matter how long or how little time you leave it for. There has been a total of four blue screens over the space of 6 days.
As requested, I have attached the dump logs and various other bits of information your wonderful tool collects.
I appreciate any help and offer my thanks in advance.
Troubleshooting I've tried so far:
1) Roll back the graphics driver. - BSOD persisted
2) Uninstalled the graphics driver completely and reinstalled from Intel's website. - still persisted
3) Flashed to the latest BIOS version - still persisting
Last edited:
My Computer
- Computer type
- PC/Desktop
- Computer Manufacturer/Model Number
- Custom Build
- OS
- Windows 7 64bit
- CPU
- Intel Core i7 4770K @ 3.50GHz (Haswell)
- Motherboard
- ASUSTeK COMPUTER INC. Z87-PRO
- Memory
- 8.00GB Dual-Channel DDR3 @ 666MHz
- Graphics Card(s)
- Intel HD Graphics 4600 (ASUStek Computer Inc - Onboard)
- Hard Drives
- 250GB SSD 840 EVO
1TB WD
- Antivirus
- Avast Free
- Browser
- Firefox