BSOD when sync iphone on Windows 7

[wycherley22]

Hey guys i cant sync my iPhone with itunes on Windows 7. I have looked at other threads and tried what they recommend first, and updated all drivers and software. It get a quarter of the way after the backup and BSOD everytime. I have attached the dump files, any help is much appreciated.

Cheers

 

[Capt.Jack Sparrow]

Hey guys i cant sync my iPhone with itunes on Windows 7. I have looked at other threads and tried what they recommend first, and updated all drivers and software. It get a quarter of the way after the backup and BSOD everytime. I have attached the dump files, any help is much appreciated.

Cheers

Hello,

The Windows Debugging Tools aren't able to access symbols for your operating system files (in particular NTOSKRNL.EXE / NTKRNLMP.EXE / NTKRNLPA.EXE / NTKRPAMP.EXE) from the Microsoft Symbol Server - so that makes debugging them difficult if not impossible.

Please do the following:
- activate/validate the Windows installation at Genuine Microsoft Software
- run sfc.exe /scannow to replace any problem files
- open a support incident with Microsoft to see if they can fix the missing symbols issue ( Windows 7 Solution Center )
- If that doesn't fix it, then wipe the hard drive and reinstall Windows
- don't use "leaked"/torrent builds

Hope this helps,
Captain

 

[wycherley22]

its not a torrent build its genuine copy, i upgraded from XP instead of the clean install so this might be my lazyness coming back to bite me in the arse. I have tried a sfc.exe already today so if it was gonna replace them it would have. gonna try a few things before i resort to wiping though. Thanks for looking at it though dude, much appreciated.