Solved BSOD when trying to open Pro Tools MP 9

[raindog33]

,

Since yesterday (Friday), whenever I try to open Pro Tools MP 9 my laptop crashes (it says DRIVER_IRQL_NOT_LESS_OR_EQUAL). It was working on Wednesday and the only changes between then and Friday were Windows updates.

I've attached the minidump files and this is the stuff that comes up to describe the crash when it restarts:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: d1
BCP1: 0000000011FEFF68
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF880063B71E0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\101212-27830-01.dmp
C:\Users\Keziah\AppData\Local\Temp\WER-47611-0.sysdata.xml


Please help, this is a real pain in the arse and I have no idea what to do.

Thanks

 

[Arc]

Welcome aboard. Let us check your crash dump.

► Intel Rapid Storage Driver:

fffff800`00b9c938  fffff880`011275c3Unable to load image \SystemRoot\system32\DRIVERS\iaStor.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
 iaStor+0x2e5c3[/COLOR]

It is very old, Update it from http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=21730&keyword=RST&lang=eng.

► Intel Graphics Driver:

lmvm igdkmd64
start             end                 module name
fffff880`04cc2000 fffff880`053c9400   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
   [COLOR=Red] Image name: igdkmd64.sys
    Timestamp:        Thu Sep 03 00:24:15 2009 [/COLOR](4A9EBF57)
    CheckSum:         00710FEA
    ImageSize:        00707400
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from http://downloadcenter.intel.com/Default.aspx

► Sound tap driver Upper Class Filter Driver v2.0.0.0:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {1201ff68, 2, 0, fffff88005eda1e0}

Unable to load image \SystemRoot\system32\DRIVERS\stdriver64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for stdriver64.sys
*** ERROR: Module load completed but symbols could not be loaded for stdriver64.sys
Unable to load image \SystemRoot\system32\drivers\ACPI.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ACPI.sys
*** ERROR: Module load completed but symbols could not be loaded for ACPI.sys
Unable to load image \SystemRoot\system32\DRIVERS\MAudioMobilePreII.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for MAudioMobilePreII.sys
*** ERROR: Module load completed but symbols could not be loaded for MAudioMobilePreII.sy[/COLOR]s
[COLOR=Red]Probably caused by : stdriver64.sys[/COLOR] ( stdriver64+131e0 )

Followup: MachineOwner

It is also very old.

lmvm stdriver64
start             end                 module name
fffff880`05ec7000 fffff880`05ee3000   stdriver64 T (no symbols)           
    Loaded symbol image file: stdriver64.sys
    Image path: \SystemRoot\system32\DRIVERS\stdriver64.sys
   [COLOR=Red] Image name: stdriver64.sys
    Timestamp:        Fri Mar 18 05:47:45 2011[/COLOR] (4D82A4A9)
    CheckSum:         0001A464
    ImageSize:        0001C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from Record Streaming Audio - Streaming Audio Capture Software.

► MAudio Mobile Pre Music Recorder:

lmvm MAudioMobilePreII
start             end                 module name
fffff880`05f29000 fffff880`05fa1000   MAudioMobilePreII T (no symbols)           
    Loaded symbol image file: MAudioMobilePreII.sys
    Image path: \SystemRoot\system32\DRIVERS\MAudioMobilePreII.sys
   [COLOR=Red] Image name: MAudioMobilePreII.sys
    Timestamp:        Tue Jun 22 07:51:31 2010[/COLOR] (4C201E2B)
    CheckSum:         00085019
    ImageSize:        00078000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Search for updates in M-AUDIO - MobilePre - Record Music with Your Computer.

► Search for possible BIOS updates.

BIOS Version/Date    Acer V1.04,[COLOR=Red] 23/09/2010[/COLOR]

► Free up the startup.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus.
5. Apply > OK
6. Accept the restart.

Let us know the results.

 

[raindog33]

Thank you so much; it works now.

(For the record, I updated the Rapid Storage Driver, the Sound Tap Driver and MAudio thing and freed up the start up - when it came to the Graphics Driver and BIOS update, I was unsure exactly what to do)

Thanks again for your help

 

[Arc]

You are welcome. If it troubles again, let us know