BSOD when using internet? need help finding stop code, etc.

[monkeypingo]

Hello, major thanks to anyone taking the time to read this! I have a sony vaio which for quite a while now has been crashing, I've googled enough to find out it's called 'BSOD' aka blue screen of death.. Unfortunately, I know almost nothing about computers sorry.. I've managed to make a zip folder (?) which I hope contains all the necessary information needed for one of you lovely people to help me! Any advice or information would be greatly appreciated

 

[essenbe]

Hello, monkeypingo. I will try to help with your BSODs if I can. I looked at the files you uploaded and you only have one dump file dated today. 1 Dump file is not a lot to go on, but we'll give it our best shot. This is what the dump file is blaming it on. But first please fill out your system specs as well as you can. Details help us a lot.

Please fill out your System Specs​

   Information

Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html​

The dump file lists

BugCheck D1, {6c, 2, 0, fffff88003cd4d7b}
*** WARNING: Unable to verify timestamp for athrx.sys
[COLOR=red]*** ERROR: Module load completed but symbols could not be loaded for athrx.sys[/COLOR]
Probably caused by : athrx.sys ( athrx+c9d7b )
Followup: MachineOwner

That is your Atheros network adapter driver and should be able to be downloaded from Sony, for your particular Laptop model. This is the driver you currently have. You can see from the date it needs updating.

 athrx
start             end                 module name
fffff880`03c0b000 fffff880`03d91000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        [COLOR=red]Tue Nov 23 18:11:58 2010[/COLOR] (4CEC584E)
    CheckSum:         00187FE1
    ImageSize:        00186000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Also listed was

ffff800`0407e9f8  fffff880`040ea018Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
[COLOR=red]*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys[/COLOR]
 igdkmd64+0x2c4018

Your current driver is

igdkmd64
start             end                 module name
fffff880`03e26000 fffff880`04343600   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        [COLOR=red]Thu Oct 31 13:28:01 2013[/COLOR] (5272A131)
    CheckSum:         0052AB18
    ImageSize:        0051D600
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

That is your internal graphics driver and also needs to be updated. Try that and see if you get better results.

 

[monkeypingo]

Thanks so much for replying!! You really have no idea what this means to me, I could actually cry. I have just spent the past hour or so attempting to figure out all the information you require.. I'm really sorry but I really don't know anything about my laptop other than its a Sony Vaio and I love it.. the model number is pcg-71911m if that's any help? product name - vpceh1j1e?
I am more than willing to try and learn a little bit about this if you're willing to teach me? Is there a special way I can get all of this information up on my own, without having to download some sort of programme to do it for me?
I've not long had another BSOD so I could upload more info on that?
Thanks again for all your help
Tia

 

[monkeypingo]

sorry, just re read your post and have now downloaded that system info displayer, am filling in my system specs now thanks!

 

[monkeypingo]

Hi again, just downloaded and installed the updated drivers you mentioned, fingers crossed I won't come across another blue screen! Thanks so much for taking the time to help and for enabling me to learn a little about my laptop!

 

[monkeypingo]

oh just attempted a full scan with security essentials and it blue screened again halfway through I'm attaching the latest blue screen info with this post, please take another look for me if you can?

 

[monkeypingo]

bump! please help, ive had 6 bluescreens today alone

 

[Golden]

Did you update all the drivers that Steve mentioned in post #2?

How did the Sony manage to get a Windows installation intended for an HP, on it?

 

[monkeypingo]

I've attempted to? I'm not sure if it worked or not..
thanks for replying though!

 

[Golden]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {6c, 2, 0, fffff880048d0d7b}

*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : [B][COLOR="red"]athrx.sys[/COLOR][/B] ( athrx+c9d7b )

Followup: MachineOwner
---------

0: kd> lmvm athrx
start             end                 module name
fffff880`04807000 fffff880`0498d000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        Wed [COLOR="red"][B]Nov 24[/B][/COLOR] 10:41:58 [B][COLOR="Red"]2010[/COLOR][/B] (4CEC584E)
    CheckSum:         00187FE1
    ImageSize:        00186000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

You missed the Atheros driver - follow Steve's advice in post #2.

That HP Windows installation shouldn't be on the Sony - what version of Windows was originally installed on the Sony?

 

[monkeypingo]

I honestly have no clue :s I bought this second hand so your guess is as good as mine!

 

[Golden]

Try update the Atheros driver as per post #2.

 

[monkeypingo]

sorry to sound completely dumb, but where would I find the Atheros driver? I thought I'd already done it but evidently not, don't want to make things worse by downloading the wrong thing

 

[Golden]

That is your Atheros network adapter driver and should be able to be downloaded from Sony, for your particular Laptop model. This is the driver you currently have. You can see from the date it needs updating.

Search for your model here, then see if there is an updated Atheros network driver:
Notebook Computers | Laptops | Netbooks | Mobile Computers - SAMSUNG UK

 

[essenbe]

Monkeypingo, try this and make sure this is your Laptop. At the bottom of the page are downloads for each operating system. If this is your Laptop find the Windows 7 downloads and bookmark the page, then look for the Atheros driver there. It should have all the latest drivers for your Laptop if it is the same one you have. Support for VPCEH1J1E | Sony

Sorry I had to be away for a while and needed to get a little sleep too. Thanks for Golden's help. He is very good on BSODs, in fact he taught me. I sure know I appreciate him helping.

 

[monkeypingo]

Hi essenbe thanks for getting back to me! just did that it said its installed and the laptop restarted so I think it should be sorted now thank you both so so much!!
What did golden mean when he said..
' That HP Windows installation shouldn't be on the Sony - what version of Windows was originally installed on the Sony?'
Is this something I should be concerned about? :S
Thanks again for your time

 

[monkeypingo]

just had another one only it stopped on blue screen this time rather than restarting, stop code 0x0D1? Then it said something about athrx.sys? :S and another code I saw f802cd7d7b?

 

[essenbe]

Hi essenbe thanks for getting back to me! just did that it said its installed and the laptop restarted so I think it should be sorted now thank you both so so much!!
What did golden mean when he said..
' That HP Windows installation shouldn't be on the Sony - what version of Windows was originally installed on the Sony?'
Is this something I should be concerned about? :S
Thanks again for your time

What he was saying is that you have an OEM_SLP version of Windows. An OEM_SLP version is one that is only good on the computer it came from the factory installed on. Yours came from the Factory installed on an HP computer. You have a Sony computer. Therefore your Windows installation is counterfeit and illegal. If your Windows is activated, it is only possible to be activated with a special loader that alters system files. When System files are altered, you will probably always have trouble. Either you knowingly did that or whoever you bought the Windows from did it and sold you a counterfeit Windows OS. I suggest you contact whoever you bought the Operating system from and demand a refund and in any case either buy a legitimate copy of Windows or put the Operating System that came installed on your laptop from Sony back on. You may be able to get some assistance from Microsoft if you call them and tell them what happened. They may or may not help. But, if you bought it from someone, it may be worth a try.

Unfortunately, it is against Forum rules that we help anyone with any Illegal Software. If you will install a legal copy of Windows and still continue to have problems, we will be more than happy to help you.

 

[monkeypingo]

I'm so angry right now, I can't believe I've been fooled like that. The amount of time I've spent researching and trying to understand what's going on and now I find that the underlying cause of this whole mess is that my laptop is not what I was led to believe. I'll be taking this straight back to him. I'll let you both know how it goes..
Thanks for your help regardless

 

[essenbe]

No problem. Once you get it straightened out, if you still have problems, we will be happy to help you.