Solved BSOD while I am idling

[Alfy]

Hi

I had previous BSOD problem before with this computer that was related to my ethernet's driver, and the solution given last time seemed to fix it. However, I am getting another BSOD which I believe is completely unrelated to the previous BSODs. If there was some sort of pattern of why this BSOD happens, I would post it, but it seems completely random and happens generally when I am away from the computer (when I come back, my computer has restarted with the message "Windows has unexpected restarted".

Thanks in advance for any help.

 

[koolkat77]

If you are overclocking any hardware, STOP. Reset any changed values back to default.

McAfee is a frequent cause of BSOD's. Please remove it using its removal tool from here:

Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Microsoft Security Essentials is recommended from a strict BSOD perspective.

Microsoft Security Essentials, Free antivirus for windows
Malwarebytes Anti-Malware Free
Good and Free system security combination

   Warning

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

*** WARNING: Unable to verify timestamp for Netwsw00.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwsw00.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff88005ab005c, fffff88024e99448, fffff88024e98ca0}

Probably caused by : Netwsw00.sys ( Netwsw00+a005c )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88005ab005c, The address that the exception occurred at
Arg3: fffff88024e99448, Exception Record Address
Arg4: fffff88024e98ca0, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
Netwsw00+a005c
fffff880`05ab005c ff4074          inc     dword ptr [rax+74h]

EXCEPTION_RECORD:  fffff88024e99448 -- (.exr 0xfffff88024e99448)
ExceptionAddress: fffff88005ab005c (Netwsw00+0x00000000000a005c)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

CONTEXT:  fffff88024e98ca0 -- (.cxr 0xfffff88024e98ca0)
rax=9090909090909090 rbx=fffffa800f2d87a0 rcx=fffffa800dc0eb30
rdx=fffffa800dc0e990 rsi=0000000000000000 rdi=fffff80003c50440
rip=fffff88005ab005c rsp=fffff88024e99680 rbp=0000000000000000
 r8=fffff88024e99748  r9=0000000000000000 r10=fffff880064db580
r11=0000000000000002 r12=fffff88024e99748 r13=0000000000000004
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
Netwsw00+0xa005c:
fffff880`05ab005c ff4074          inc     dword ptr [rax+74h] ds:002b:90909090`90909104=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  2

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003ab8100
GetUlongFromAddress: unable to read from fffff80003ab81c0
 ffffffffffffffff 

FOLLOWUP_IP: 
Netwsw00+a005c
fffff880`05ab005c ff4074          inc     dword ptr [rax+74h]

BUGCHECK_STR:  0x7E

LAST_CONTROL_TRANSFER:  from fffffa8011158150 to fffff88005ab005c

STACK_TEXT:  
fffff880`24e99680 fffffa80`11158150 : fffffa80`0a84cfc8 fffffa80`11158150 fffffa80`0efa5550 00000000`00000001 : Netwsw00+0xa005c
fffff880`24e99688 fffffa80`0a84cfc8 : fffffa80`11158150 fffffa80`0efa5550 00000000`00000001 00000000`000000d7 : 0xfffffa80`11158150
fffff880`24e99690 fffffa80`11158150 : fffffa80`0efa5550 00000000`00000001 00000000`000000d7 00000000`00000000 : 0xfffffa80`0a84cfc8
fffff880`24e99698 fffffa80`0efa5550 : 00000000`00000001 00000000`000000d7 00000000`00000000 fffff880`05a261c0 : 0xfffffa80`11158150
fffff880`24e996a0 00000000`00000001 : 00000000`000000d7 00000000`00000000 fffff880`05a261c0 00000000`00000030 : 0xfffffa80`0efa5550
fffff880`24e996a8 00000000`000000d7 : 00000000`00000000 fffff880`05a261c0 00000000`00000030 ffff0000`210e5186 : 0x1
fffff880`24e996b0 00000000`00000000 : fffff880`05a261c0 00000000`00000030 ffff0000`210e5186 00000000`00000001 : 0xd7


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  Netwsw00+a005c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Netwsw00

IMAGE_NAME:  Netwsw00.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  511156c5

STACK_COMMAND:  .cxr 0xfffff88024e98ca0 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_Netwsw00+a005c

BUCKET_ID:  X64_0x7E_Netwsw00+a005c

Followup: MachineOwner
---------
1: kd> lmvm Netwsw00
start             end                 module name
fffff880`05a10000 fffff880`06561000   Netwsw00 T (no symbols)           
    Loaded symbol image file: Netwsw00.sys
    Image path: \SystemRoot\system32\DRIVERS\Netwsw00.sys
    Image name: Netwsw00.sys
    Timestamp:        Wed Feb 06 01:00:21 2013 (511156C5)
    CheckSum:         00B00190
    ImageSize:        00B51000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Scan your system with the following:

• Kaspersky TDSSKiller
  • How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)

• ESET online scanner
  • One-time virus scanner free with ESET online scanner

Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.
1. http://www.sevenforums.com/tutorials/1401-startup-programs-change.html
2. http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Use the System File Checker tool (SFC.exe) to determine which file is causing the issue, and then replace the file.

To do this, follow these steps:

• Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow. Use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7
  
• At the command prompt, type the following command, and then press ENTER: sfc /scannow
• The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions. http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Check a drive for errors:
1. Check a drive for errors
2. Check your hard disk for errors in Windows 7
3. http://www.sevenforums.com/tutorials/433-disk-check.html

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

   Note

Pay close attention to part 3 of the tutorial in order to rule out the faulty stick.

   Information

Errors are sometimes found after 8 passes.

   Tip

Do this test overnight, before going to bed.

Keep us posted.

 

[Alfy]

Okay so I haven't finished all of the tests quite yet (you gave me many of them to do) but some things that came up was that I couldn't fully uninstall McAfee (I will attach the log to show this). Also, I have a paid subscription to McAfee, and it would be a waste to not use it if this is not causing the problem (in my opinion anyway). I have done the Microsoft Essentials scan and that came up with 0 virus (will post log), and I left the MB to scan overnight and by looking at the logs, it seems like it did not find anything as well. I don't actually know if it scanned my whole computer or not because someone closed my laptop when I was sleeping. Also, when I came to my computer this morning, it seems like there was another BSOD and I will post another zip folder relating to that. I will continue on with the other tests you recommended me to do.

Edit: I just did the Kaspersky scan as well (I didn't know it was going to take so little time) and that came up with 0 problems as well.

 

[koolkat77]

No new dumps which means there was no new BSOD. Have you already done memtest?
Proceed if not.

 

[VistaKing]

Netwsw00.sys is your Intel Wireless WiFi Link Adapter driver

Did you update that yet ?

 

[NoelDP]

Looking through the mcAfee removal log was interesting....

 Line 18216: WINERR MoveFileEx() failed. Error: 5
 Line 18217: FAIL   failed to remove C:\ProgramData\McAfee\\MCLOGS\ETW\mclogs.etl
 Line 18218: FAIL   Failed to remove C:\ProgramData\McAfee\\MCLOGS\ETW
 Line 18219: FAIL   Failed to remove C:\ProgramData\McAfee\\MCLOGS
 Line 18220: FAIL   Failed to remove %COMMONAPPDATA%\McAfee\
 Line 18221: FAIL   Operation failed.

This would imply that there are permissions problems on these two files/folders - and then there's the odd folder structure anyhow, which could mean a bad registry reference, or a bad removal reference.
If it is permissions problems then they need to be checked on the host folders as well as the affected folders as it could be inherited permissions at fault.

Please run the following commands in an Elevated Command Prompt and post the results.

DIR %COMMONAPPDATA%\McAfee
ICACLS %COMMONAPPDATA%\McAfee
ICACLS %COMMONAPPDATA%
ICACLS C:\ProgramData\McAfee\\MCLOGS\ETW\mclogs.etl
ICACLS C:\ProgramData\McAfee\\MCLOGS\ETW
ICACLS C:\ProgramData\McAfee\\MCLOGS
ICACLS C:\ProgramData\McAfee\*.*
ICACLS C:\ProgramData\McAfee
ICACLS C:\ProgramData


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

 

[Alfy]

Thanks for the responses guys. I have not done the memtest yet because I was busy today. I will either do it overnight tonight or tomorrow night. I have done the ESET online scan that removed 6 files (all of them were related to an ask.com toolbar, which I don't even use). I also have been having problems with my wireless connection but I posted that problem in the MSI forum. Perhaps that file could be the cause for my problems with my wireless. Where/how do I update that file?

As for the McAfee, here it is:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Albert>DIR %COMMONAPPDATA%\McAfee
The system cannot find the file specified.

C:\Users\Albert>ICACLS %COMMONAPPDATA%\McAfee
%COMMONAPPDATA%\McAfee: The system cannot find the path specified.
Successfully processed 0 files; Failed processing 1 files

C:\Users\Albert>ICACLS %COMMONAPPDATA%
%COMMONAPPDATA%: The system cannot find the file specified.
Successfully processed 0 files; Failed processing 1 files

C:\Users\Albert>ICACLS C:\ProgramData\McAfee\\MCLOGS\ETW\mclogs.etl
C:\ProgramData\McAfee\\MCLOGS\ETW\mclogs.etl: The system cannot find the path sp
ecified.
Successfully processed 0 files; Failed processing 1 files

C:\Users\Albert>ICACLS C:\ProgramData\McAfee\\MCLOGS\ETW
C:\ProgramData\McAfee\\MCLOGS\ETW: The system cannot find the file specified.
Successfully processed 0 files; Failed processing 1 files

C:\Users\Albert>ICACLS C:\ProgramData\McAfee\\MCLOGS
C:\ProgramData\McAfee\\MCLOGS BUILTIN\Users:(OI)(CI)(R,W)
                              NT AUTHORITY\SYSTEM:(I)(OI)(CI)(F)
                              BUILTIN\Administrators:(I)(OI)(CI)(F)
                              CREATOR OWNER:(I)(OI)(CI)(IO)(F)
                              BUILTIN\Users:(I)(OI)(CI)(RX)
                              BUILTIN\Users:(I)(CI)(WD,AD,WEA,WA)

Successfully processed 1 files; Failed processing 0 files

C:\Users\Albert>ICACLS C:\ProgramData\McAfee\*.*
C:\ProgramData\McAfee\MCLOGS BUILTIN\Users:(OI)(CI)(R,W)
                             NT AUTHORITY\SYSTEM:(I)(OI)(CI)(F)
                             BUILTIN\Administrators:(I)(OI)(CI)(F)
                             CREATOR OWNER:(I)(OI)(CI)(IO)(F)
                             BUILTIN\Users:(I)(OI)(CI)(RX)
                             BUILTIN\Users:(I)(CI)(WD,AD,WEA,WA)

C:\ProgramData\McAfee\MQS NT AUTHORITY\SYSTEM:(I)(OI)(CI)(F)
                          BUILTIN\Administrators:(I)(OI)(CI)(F)
                          CREATOR OWNER:(I)(OI)(CI)(IO)(F)
                          BUILTIN\Users:(I)(OI)(CI)(RX)
                          BUILTIN\Users:(I)(CI)(WD,AD,WEA,WA)

C:\ProgramData\McAfee\Supportability NT AUTHORITY\SYSTEM:(I)(OI)(CI)(F)
                                     BUILTIN\Administrators:(I)(OI)(CI)(F)
                                     CREATOR OWNER:(I)(OI)(CI)(IO)(F)
                                     BUILTIN\Users:(I)(OI)(CI)(RX)
                                     BUILTIN\Users:(I)(CI)(WD,AD,WEA,WA)

Successfully processed 3 files; Failed processing 0 files

C:\Users\Albert>ICACLS C:\ProgramData\McAfee
C:\ProgramData\McAfee NT AUTHORITY\SYSTEM:(I)(OI)(CI)(F)
                      BUILTIN\Administrators:(I)(OI)(CI)(F)
                      CREATOR OWNER:(I)(OI)(CI)(IO)(F)
                      BUILTIN\Users:(I)(OI)(CI)(RX)
                      BUILTIN\Users:(I)(CI)(WD,AD,WEA,WA)

Successfully processed 1 files; Failed processing 0 files

C:\Users\Albert>ICACLS C:\ProgramData
C:\ProgramData NT AUTHORITY\SYSTEM:(OI)(CI)(F)
               BUILTIN\Administrators:(OI)(CI)(F)
               CREATOR OWNER:(OI)(CI)(IO)(F)
               BUILTIN\Users:(OI)(CI)(RX)
               BUILTIN\Users:(CI)(WD,AD,WEA,WA)

Successfully processed 1 files; Failed processing 0 files

Edit: I forgot to mention that I may have 2 separate problems relating to my wireless. My wireless card is Intel(R) Centrino(R) Wireless-n 2230 and it seems to get very limited amounts of download/upload speeds (about 11 mb/s and 25 mb/s respectively, sometimes it goes as low as 1 mb/s and 2 mb/s) while my roommate gets 30-50 for both upload and download consistently. It seems like there is a bandwidth limit or something similar with my wireless card. The 2nd problem would be regarding the WiFi link adapter because that is the connection I use for using Connectify (that hasn't been working the past week) to create a hotspot for my phone.

 

[NoelDP]

Hmm - not quite the response I expected.
Please run the following command, and post the results.

DIR C:\ProgramData\McAfee /S

 

[Alfy]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Albert>
C:\Users\Albert>DIR C:\ProgramData\McAfee /S
 Volume in drive C is OS_Install
 Volume Serial Number is 3E44-CEF5

 Directory of C:\ProgramData\McAfee

04/07/2013  03:05 AM    <DIR>          .
04/07/2013  03:05 AM    <DIR>          ..
04/07/2013  03:06 AM    <DIR>          MCLOGS
01/27/2013  02:19 AM    <DIR>          MQS
08/26/2012  01:55 AM    <DIR>          Supportability
               0 File(s)              0 bytes

 Directory of C:\ProgramData\McAfee\MCLOGS

04/07/2013  03:06 AM    <DIR>          .
04/07/2013  03:06 AM    <DIR>          ..
04/06/2013  09:23 PM    <DIR>          McLightInstaller
04/06/2013  09:30 PM    <DIR>          McMSCIns
04/06/2013  09:23 PM    <DIR>          McUICnt
04/06/2013  09:23 PM    <DIR>          PartnerCustom
               0 File(s)              0 bytes

 Directory of C:\ProgramData\McAfee\MCLOGS\McLightInstaller

04/06/2013  09:23 PM    <DIR>          .
04/06/2013  09:23 PM    <DIR>          ..
04/06/2013  09:23 PM    <DIR>          McUICnt
               0 File(s)              0 bytes

 Directory of C:\ProgramData\McAfee\MCLOGS\McLightInstaller\McUICnt

04/06/2013  09:23 PM    <DIR>          .
04/06/2013  09:23 PM    <DIR>          ..
04/06/2013  09:28 PM             1,818 McUICnt000.log
               1 File(s)          1,818 bytes

 Directory of C:\ProgramData\McAfee\MCLOGS\McMSCIns

04/06/2013  09:30 PM    <DIR>          .
04/06/2013  09:30 PM    <DIR>          ..
04/06/2013  09:30 PM    <DIR>          mccleanup
               0 File(s)              0 bytes

 Directory of C:\ProgramData\McAfee\MCLOGS\McMSCIns\mccleanup

04/06/2013  09:30 PM    <DIR>          .
04/06/2013  09:30 PM    <DIR>          ..
04/06/2013  09:30 PM               560 mccleanup000.log
               1 File(s)            560 bytes

 Directory of C:\ProgramData\McAfee\MCLOGS\McUICnt

04/06/2013  09:23 PM    <DIR>          .
04/06/2013  09:23 PM    <DIR>          ..
04/06/2013  09:23 PM    <DIR>          McUICnt
               0 File(s)              0 bytes

 Directory of C:\ProgramData\McAfee\MCLOGS\McUICnt\McUICnt

04/06/2013  09:23 PM    <DIR>          .
04/06/2013  09:23 PM    <DIR>          ..
04/06/2013  09:23 PM               732 McUICnt000.log
               1 File(s)            732 bytes

 Directory of C:\ProgramData\McAfee\MCLOGS\PartnerCustom

04/06/2013  09:23 PM    <DIR>          .
04/06/2013  09:23 PM    <DIR>          ..
04/06/2013  09:23 PM    <DIR>          Au_
               0 File(s)              0 bytes

 Directory of C:\ProgramData\McAfee\MCLOGS\PartnerCustom\Au_

04/06/2013  09:23 PM    <DIR>          .
04/06/2013  09:23 PM    <DIR>          ..
04/06/2013  09:23 PM             1,060 Au_000.log
               1 File(s)          1,060 bytes

 Directory of C:\ProgramData\McAfee\MQS

01/27/2013  02:19 AM    <DIR>          .
01/27/2013  02:19 AM    <DIR>          ..
               0 File(s)              0 bytes

 Directory of C:\ProgramData\McAfee\Supportability

08/26/2012  01:55 AM    <DIR>          .
08/26/2012  01:55 AM    <DIR>          ..
08/26/2012  01:55 AM    <DIR>          Content
08/26/2012  02:03 AM    <DIR>          MVT
               0 File(s)              0 bytes

 Directory of C:\ProgramData\McAfee\Supportability\Content

08/26/2012  01:55 AM    <DIR>          .
08/26/2012  01:55 AM    <DIR>          ..
08/26/2012  01:55 AM    <DIR>          Engine
08/26/2012  02:03 AM                96 McContentDB.dat
08/26/2012  02:03 AM             4,281 McContentDB.xml
08/26/2012  02:03 AM    <DIR>          MVT
08/26/2012  01:55 AM    <DIR>          Policy
               2 File(s)          4,377 bytes

 Directory of C:\ProgramData\McAfee\Supportability\Content\Engine

08/26/2012  01:55 AM    <DIR>          .
08/26/2012  01:55 AM    <DIR>          ..
08/26/2012  01:55 AM    <DIR>          Config
05/08/2012  03:22 PM               316 registration.xml
               1 File(s)            316 bytes

 Directory of C:\ProgramData\McAfee\Supportability\Content\Engine\Config

08/26/2012  01:55 AM    <DIR>          .
08/26/2012  01:55 AM    <DIR>          ..
10/08/2008  04:45 PM                82 engine_offline.xml
               1 File(s)             82 bytes

 Directory of C:\ProgramData\McAfee\Supportability\Content\MVT

08/26/2012  02:03 AM    <DIR>          .
08/26/2012  02:03 AM    <DIR>          ..
08/26/2012  01:55 AM    <DIR>          Config
08/26/2012  02:03 AM               106 mvt_sup.sta
08/26/2012  02:04 AM    <DIR>          results
08/26/2012  01:56 AM    <DIR>          XMLFiles
08/26/2012  01:55 AM    <DIR>          XSL
               1 File(s)            106 bytes

 Directory of C:\ProgramData\McAfee\Supportability\Content\MVT\Config

08/26/2012  01:55 AM    <DIR>          .
08/26/2012  01:55 AM    <DIR>          ..
10/05/2010  04:02 PM               716 supportability_offline.xml
05/08/2009  02:01 PM             1,188 supportability_online.xml
               2 File(s)          1,904 bytes

 Directory of C:\ProgramData\McAfee\Supportability\Content\MVT\results

08/26/2012  02:04 AM    <DIR>          .
08/26/2012  02:04 AM    <DIR>          ..
08/26/2012  02:04 AM    <DIR>          _41120618
               0 File(s)              0 bytes

 Directory of C:\ProgramData\McAfee\Supportability\Content\MVT\results\_41120618


08/26/2012  02:04 AM    <DIR>          .
08/26/2012  02:04 AM    <DIR>          ..
08/26/2012  02:04 AM               112 uploadstatus.xml
               1 File(s)            112 bytes

 Directory of C:\ProgramData\McAfee\Supportability\Content\MVT\XMLFiles

08/26/2012  01:56 AM    <DIR>          .
08/26/2012  01:56 AM    <DIR>          ..
08/26/2012  01:56 AM            15,968 as12_64_win8.xml
02/22/2008  07:44 PM             1,288 config.xml
08/26/2012  01:56 AM           329,320 detect.dll
05/22/2012  09:08 PM            54,216 Detect64.dll
01/29/2009  07:02 PM             1,200 difftemplate.xml
08/26/2012  01:57 AM             2,549 DlgStrings.xml
02/22/2008  07:44 PM               770 initialize.xml
08/26/2012  01:56 AM            45,266 installationcheck.xml
10/14/2008  01:51 AM             2,470 kbconsumerproduct.xml
06/26/2008  08:31 PM             2,588 kbcorporateproduct.xml
08/26/2012  01:56 AM            35,812 mat2_64_win8.xml
08/26/2012  01:56 AM               692 mobk1.xml
08/26/2012  01:56 AM            43,528 mpc13_win8.xml
08/26/2012  01:56 AM            13,472 mpf12_win8.xml
08/26/2012  01:56 AM             7,926 mqs11_win8.xml
08/26/2012  01:56 AM            52,406 msc11_64_win8.xml
10/21/2010  11:25 AM             1,793 mvt_deviation_map.xml
08/26/2012  01:56 AM           276,462 mvt_knowledge_base.xml
12/05/2011  11:27 AM             9,204 plugin.xml
08/26/2012  01:57 AM            37,796 portal.xml
08/26/2012  01:56 AM            36,324 prehealthcheck.xml
08/26/2012  01:55 AM            28,716 prehealthcheck_fornormal.xml
02/22/2008  07:44 PM             1,226 prerequisite.xml
08/23/2012  03:48 PM         1,451,360 proddetect.xml
08/26/2012  01:56 AM            10,746 siteadvisor_35.xml
12/23/2011  11:43 AM             9,867 supportedproducts.xml
08/26/2012  01:56 AM            47,356 supporturl.xml
08/26/2012  01:56 AM            98,222 vs15_64_win8.xml
              28 File(s)      2,618,543 bytes

 Directory of C:\ProgramData\McAfee\Supportability\Content\MVT\XSL

08/26/2012  01:55 AM    <DIR>          .
08/26/2012  01:55 AM    <DIR>          ..
08/26/2012  01:56 AM             3,068 Result.xsl
               1 File(s)          3,068 bytes

 Directory of C:\ProgramData\McAfee\Supportability\Content\Policy

08/26/2012  01:55 AM    <DIR>          .
08/26/2012  01:55 AM    <DIR>          ..
08/26/2012  01:55 AM    <DIR>          Config
08/27/2010  07:41 PM             4,075 Policies.xml
               1 File(s)          4,075 bytes

 Directory of C:\ProgramData\McAfee\Supportability\Content\Policy\Config

08/26/2012  01:55 AM    <DIR>          .
08/26/2012  01:55 AM    <DIR>          ..
10/08/2008  04:45 PM               124 SUPPORTABILITY_Offline.xml
               1 File(s)            124 bytes

 Directory of C:\ProgramData\McAfee\Supportability\MVT

08/26/2012  02:03 AM    <DIR>          .
08/26/2012  02:03 AM    <DIR>          ..
08/26/2012  02:03 AM               133 MVTSESSIONINFO.INI
               1 File(s)            133 bytes

     Total Files Listed:
              44 File(s)      2,637,010 bytes
              71 Dir(s)  352,652,722,176 bytes free

 

[Alfy]

Okay so I generally don't like double-posting in forums, but I was actually here when my computer BSOD and it definitely seemed like it was due to Connectify. It blue screened right when I hit "Start Hotspot" (although this is the first time it actually BSOD when I pressed that button) and I managed to see the file Netwsw00.sys listed (or at least I believe it was that file). I'm looking into finding an update for that file right now.

 

[koolkat77]

I am adding your thread to more help requested.

 

[Arc]

The latest crash is blaming Intel(R) Centrino(R) Wireless-N 2230 driver.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {1c3, 2, 0, fffff8800673a049}

*** WARNING: Unable to verify timestamp for Netwsw00.sys
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=Netwsw00.sys"]Netwsw00.sys[/URL]
Probably caused by : [URL="http://www.carrona.org/drivers/driver.php?id=Netwsw00.sys"]Netwsw00.sys[/URL] ( Netwsw00+a0049 )

Followup: MachineOwner
---------

Which connection do you actually use? Intel one, or Killer e2200 PCI-E Gigabit Ethernet Controller (NDIS 6.20)?

fffff880`0f200000 fffff880`0f229000   e22w7x64   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\e22w7x64.sys
[COLOR=Red]    Image name: e22w7x64.sys
    Timestamp:        Wed Jul 04 04:24:32 2012[/COLOR] (4FF37828)
    CheckSum:         00030D6B
    ImageSize:        00029000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

An update is needed here .... take Killer (Bigfoot) LAN , version 6.1.0.546, dated 2013-03-01.
:ar: http://www.msi.com/product/nb/GT60-0NC.html#/?div=Driver&os=Win7%2064

If you use the Killer one (I guess so, as it is the default), then Centrino is controlling the bluetooth (for MSI GT60 0NC, which is your laptop). Disable the bluetooth device in device manager, as a test.

Let us know the results.

 

[Alfy]

Before I update my Killer LAN, it says the driver version I currently have is 8.0.2.38. Do you still want me to update it? As for which connection I use, I use the Killer one when I'm in my dorm because it is incredibly fast (our school just upgraded it and I can get 90-100 mb/s download and 75 mb/s upload), and I use the wireless when I move to the library to work. I also believe I use the wireless card in order for my Connectify to work. And as for the bluetooth, I always leave it disabled because I never use it. During the time of the crash, I was using the Killer for internet, the intel card for the hotspot, and bluetooth was already disable prior to it (Bluetooth has pretty much been disable for about 8 months).

And as for the memtest, still haven't gotten to it sorry. I have 7 hours of lecture today with only about 1 hour breaks in between most classes, and I need my computer for my comp. engineering classes.

Edit: I guess I should mention that I had previous BSOD's with my ethernet before (the Killer one) and that was solved by using a driver made for Windows 8. MSI realized this common problem (which happened to be months after I tried to figure it out, of course) and this might be the driver they now recommend. I haven't had any problems ever since I got the Windows 8 driver (even though I am using Windows 7 OS).

 

[Arc]

Cool down. I am trying to help only.

Your system uses killer driver dated 4th July, 2012. The driver I pointed out dates 2013-03-01. Check the webpage I linked, it is the same driver for windows 7 and 8.

When the crash happened, you were using killer, but the crash pointed out Centrino .... what does it mean? And, what happened there that I mentioned Killer, from scratch? Try to understand, rather being impatient.

Two connections remain active at the same time. How? You know better, coz you are using it.

Disable Centrino. Enable it again when you will use it only.

 

[Alfy]

I wasn't trying to be pushy nor did I think my tone sounds like that. I was just clarifying as best as possible what is happening to my computer and I'm not trying to act impatient and I'm not sure what gave you that impression. I personally was just giving long explanations, etc. because I know I want as much information possible relating to the subject when I help out other people.

I know very well that I was using two connections because I use my ethernet as my main connection and enabled my wifi to use my computer as a hotspot. I didn't know my BSODs were related to this problem in the first place and I thought it was normal to leave 2 connections open for my purpose. I guess I will go somewhere else for help, thanks for everything up to this point.

 

[Arc]

If you want to quit, think twice.

Exactly that I told you.... be patient.

If you think the troubleshooting is in the right track .... continue with it. I see that we are in the proper direction.

Now it was to determine only what is causing problem to the centrino .... for that, time and patience is needed. And, as you have uploaded the data, no more explanation is needed.

 

[Alfy]

Once again, I am sorry if I sounded pushy/impatient as that is not the intention I had at all. Upon further research, it turned out that other people are having similar problems due to Intel's wireless cards, specifically the wifi adapter card which allows the other devices to connect. I already have the latest driver installed for it, as many other people do but the problem remains even with the current driver. I also installed the latest Killer driver as recommended. HOWEVER, I do not want to jump to conclusions if this isn't the cause of the BSOD and am willing to do any further tests if your results show that it could be something else. On a side note, I only managed to get 3 passes on the memtest before I had to cancel since I needed to use my computer for class (it took over 6 hours to get those 3 passes) and will try to continue it when I have more time. Once again, thanks again for all the help given by everyone as I am grateful that there are people willing to spend their own time fixing others' computer problems. I didn't mean to offend you Arc and I'll try to understand your recommendations better next time.

 

[Arc]

Go with the memtest when you can .... but it might not be a failing memory stick IMO (cannot be said with certainty before testing). It is something to do with the intel's wireless card.

As you want to continue testing, you may test using the intel cards connection ..... if it is causing BSODs even when in use or not.

That would be a useful information.

Till now, we have the fact that it is crashing when not in use, and irrespective of the driver version.

You have taken a lot of scans already .... try another one if you can.

• Windows Defender Offline