Solved BSOD while playing BFBC2

docellis · Mar 11, 2011

I built a new computer in December of 2010 specs are below, I have just cross fired my two Gigabyte HD 5770 1gb video cards in slots one and two on my Gigabyte GA-X58A-Ud3rATX Motherboard, I did notice that card one is pretty tight and close to card 2, but decided to run and see what happens. Everything was working great. No crashes what so ever while running BFBC2.

Then on this Tuesday I bought a new headset a Logitech G930 wireless, then I started to crash about 5 to 10 minutes in games to the BSOD. So I went through all the steps to insure my headset drivers were all up to date and installed correctly and so far I would say they are. So to try to pinpoint the problem I uninstalled my G930 and went back to using my Gamecom headset and I still crash to the BSOD in the same amount of time.

I have updated PB, and all my current video drivers are correct. So I am kind of baffled. I stressed tested my machine playing COD Black ops with no crashes.

I am guessing its either my video cards are over heating because they are close, or my I don't have enough power with my 600W Xtreme Power supply, or its the Logitech headset drivers are still installed somewhere and causing problems, or its just BFBC2.

So anyhelp would be appreciated.

i7-930
Win 7 home premium 64-bit
Gigabyte GA-X58A-Ud3rATX Motherboard
two Gigabyte HD 5770 crossfired
Ocz tech 6GB ddr3-1600 gold xtc
Lg 22x dvdburner sat
600watt xtreme power supply
1001 coolmaster HAF912X case

Jonathan_King · Mar 11, 2011

Hello,

Start by testing your temperatures with Speedfan: SpeedFan - Access temperature sensor in your computer

I notice PnkBstrB.exe was running at the time of every crash; that may have some significance. Do you know what program that belongs to? If so, just uninstall the program.

While watching Speedfan again, run the three Prime95 tests: http://www.sevenforums.com/tutorials/100352-cpu-stress-test-prime95.html

Also, run Memtest86: http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

...Summary of the dumps:

Code:

[font=lucida console]
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar 11 14:52:13.338 2011 (UTC - 5:00)
System Uptime: 0 days 0:38:08.571
Probably caused by : hardware
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  PnkBstrB.exe
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE
SystemProductName = X58A-UD3R
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar 11 12:38:33.264 2011 (UTC - 5:00)
System Uptime: 0 days 11:49:22.497
Probably caused by : hardware
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  PnkBstrB.exe
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE
SystemProductName = X58A-UD3R
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Fri Mar 11 00:48:01.120 2011 (UTC - 5:00)
System Uptime: 0 days 0:29:00.353
Probably caused by : hardware
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  PnkBstrB.exe
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE
SystemProductName = X58A-UD3R
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Thu Mar 10 22:24:10.689 2011 (UTC - 5:00)
System Uptime: 0 days 0:41:51.812
Probably caused by : hardware
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  PnkBstrB.exe
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE
SystemProductName = X58A-UD3R
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Thu Mar 10 21:41:08.022 2011 (UTC - 5:00)
System Uptime: 0 days 0:49:05.255
Probably caused by : hardware
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  PnkBstrB.exe
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE
SystemProductName = X58A-UD3R
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Thu Mar 10 20:34:41.810 2011 (UTC - 5:00)
System Uptime: 0 days 0:21:24.043
Probably caused by : hardware
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  PnkBstrB.exe
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE
SystemProductName = X58A-UD3R
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Thu Mar 10 20:12:05.520 2011 (UTC - 5:00)
System Uptime: 0 days 18:17:52.753
Probably caused by : hardware
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  PnkBstrB.exe
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE
SystemProductName = X58A-UD3R
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Debug session time: Thu Mar 10 01:52:53.887 2011 (UTC - 5:00)
System Uptime: 1 days 4:29:20.206
Probably caused by : hardware
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  PnkBstrB.exe
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE
SystemProductName = X58A-UD3R
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/font]

docellis · Mar 11, 2011

PnkBstrB.exe is a program that has to run with BFBC2 to detect hackers on any server, so you can't turn that off.

I ran the stress tests and found my temps to be around 52c to 72c and 72c was the peak.

What also I am looking for?

Jonathan_King · Mar 11, 2011

72 is pretty hot for desktop CPUs; try opening up the case and blowing a house fan right at the motherboard. Run the Prime95 test again, and see what kind of temps you are getting.

diehrd · Mar 11, 2011

If the crash happened with a new head set and driver get driver cleaner and remove every bit of that driver and see if that fixes it

GingramF14 · Mar 11, 2011

Hello,

I am having the exact same problem as you. My system is very similar to yours. I am running a 750w power supply, so I don't think power is the issue. PnkBstrB.exe seems to be causing the issues for me as well. Do all other games work fine for you? The problem seems to be related to BFBC2 itself.

docellis · Mar 11, 2011

Yes all other games are working well, MOH and COD Black Ops does not crash the computer and all the stress tests don't crash me either.

I know that BFBC2 really stresses the computer that's the main reason why I built a new computer and its been handling it well until this week.

I am not sure how to remove driver's very well any suggestions or programs to use?

In idle mode my GPU is fine at 37 to 42c and in game while using BFBC2 I am only at 55c and that's not that hot.

GingramF14 · Mar 12, 2011

Try playing BFBC2 on single player to see if you can replicate the BSOD crash. I've played on single player for about an hour and a half and it is stable. If it continues this way, it would be safe to bet that whatever the problem is only affects online multiplayer. I am going to try finding a server that doesn't have punkbuster enabled to narrow down whether this is a BFBC2 multiplayer issue or a punkbuster issue.

GingramF14 · Mar 12, 2011

I have tried online multiplayer on non-PB servers and haven't had a problem. I just played for about an hour on a BC2 server without a single issue. Before that, I played on a Vietnam server by myself for a while without the crash. This doesn't necessarily help us pinpoint whether this is a PB issue or a BFBC2 issue. It does show that the interaction between BFBC2 and PB is causing problems. I've played America's Army with PB without any issues.

docellis · Mar 12, 2011

GingramF14 add me on your steam friends so we can chat in my ventrillo, my steam id is sgtrocker11.

my gaming community is iogaming.net you can find our ventrillo server info there.

Hope to hear from you soon.

docellis · Mar 12, 2011

GingramF14 guess what? You found the problem... I did the exact same thing as you I played a non-PB server in BFBC2 and no crashes.

In reading some other forums, it looks like people that use Realtek audio from their motherboard and not using a sound card are having our problem. Our community is taking a poll to see if this is correct. I will post my findings here.

What sucks is I can't play on our servers until PB realizes they goofed and fixes the problem.

docellis · Mar 12, 2011

Go to this link PunkBuster Online Countermeasures I have done the first part manually but don't know what version I need to choose for the second part? Do I do the first one or the second one?

PB Client v2.263 for Win32 Filename: wc002263.htm
PB ClientA v1382 for Win32 Filename: wa001382.htm

docellis · Mar 12, 2011

I have tried all day to figure out why PB is doing this and can't figure it out.

Jonathan_King · Mar 12, 2011

Have you tried installing this latest version?

http://www.evenbalance.com/downloads/bc2/wc002263.htm

fizzyCola · Mar 12, 2011

Same problem

I updated punkbuster 2 days ago and now I am getting BSOD's after 10-30 minutes of playing...

very frustrating!

Code:

Debugging Details:
------------------
 
 
BUGCHECK_STR: 0x124_GenuineIntel
 
CUSTOMER_CRASH_COUNT: 1
 
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
 
PROCESS_NAME: PnkBstrB.exe
 
CURRENT_IRQL: f
 
STACK_TEXT: 
fffff880`03101b58 fffff800`0362e903 : 00000000`00000124 00000000`00000000 fffffa80`0b63f028 00000000`b6000000 : nt!KeBugCheckEx
fffff880`03101b60 fffff800`037eb5a3 : 00000000`00000001 fffffa80`0b63d010 00000000`00000000 fffffa80`0b63d060 : hal!HalBugCheckSystem+0x1e3
fffff880`03101ba0 fffff800`0362e5c8 : 00000000`00000728 fffffa80`0b63d010 fffff880`03101f30 fffff880`03101f00 : nt!WheaReportHwError+0x263
fffff880`03101c00 fffff800`0362df1a : fffffa80`0b63d010 fffff880`03101f30 fffffa80`0b63d010 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`03101d50 fffff800`0362ddd5 : 00000000`00000008 00000000`00000001 fffff880`03101fb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`03101d90 fffff800`03621e88 : 00000000`00000002 00000000`00001000 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff880`03101dc0 fffff800`036d3fec : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`03101df0 fffff800`036d3e53 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`03101f30 fffff800`036cc4e4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`129e6778 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!memmove+0xb4
 
 
STACK_COMMAND: kb
 
FOLLOWUP_NAME: MachineOwner
 
MODULE_NAME: hardware
 
IMAGE_NAME: hardware
 
DEBUG_FLR_IMAGE_TIMESTAMP: 0
 
FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE
 
BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE
 
Followup: MachineOwner
---------

Jonathan_King · Mar 12, 2011

Try this version: http://www.evenbalance.com/downloads/bc2/wa001382.htm

EDIT: confirm that you can connect successfully after that.

docellis · Mar 12, 2011

Yep I have done all that. Still crashing. But I don't crash on non PB servers so its the update that is screwing up everyone.

Jonathan_King · Mar 12, 2011

docellis said:
Yep I have done all that. Still crashing. But I don't crash on non PB servers so its the update that is screwing up everyone.

Have you tried installing the older version?

docellis · Mar 12, 2011

Can't find the older version.

Jonathan_King · Mar 12, 2011

Right here mate: http://www.evenbalance.com/downloads/bc2/wa001382.htm

Solved BSOD while playing BFBC2

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