Bsod

[phrozenflame]

Brought new Acer 5750g laptop, came with linux, formatted using win 7 setup and installed win 7. Then loaded drivers CD and loaded drivers.

I got BSOD recently. I have attached all the information below. Your help will be greatly appreciated!

Thanks
-----------


Is Windows 7 . . .
- x86 (32-bit) or x64 ? - x86/32bit
- the original installed OS on the system? NO
- an OEM or full retail version? Retail
- OEM = came pre-installed on system No
- Full Retail = you purchased it from retailer Yes

- What is the age of system (hardware)? 1 week
- What is the age of OS installation (have you re-installed the OS?) 1 week

_Perform file included in zip_

 

[panais]

Hi phrozenflame welcome to SF

Please follow these steps in this order,


Uninstall and clean AVG from your system using the http://download.avg.com/filedir/util/avg_arm_sup_____.dir/avgremover.exe

Download and instal mse Virus, Spyware & Malware Protection | Microsoft Security Essentials

Enable windows firewall.

Download and install driver sweeper Phyxion.net - Driver Sweeper

Download the most recent software\driver for your nvidia Welcome to NVIDIA - World Leader in Visual Computing Technologies

Uninstall your nvidia software\driver,restart in safe mode,run driver sweeper and clean any nvidia remaining fragments,restart in normal mode.

Install the new nvidia software\driver,restart.

Update DirectX.

This Driver giveio.sys (dated from 1996) may be related to a software from giveio , ADC Analsyzer or Disspy, remove such software OR just go to C:\Windows\System32 and rename the driver giveio.sys togiveio.old

 

[phrozenflame]

Hi Penais, ty for the feedback.

Just one small query: Using the Driver sweeper, Do I just remove nvidia drivers or all the drivers? or all of the drivers?

Many thanks!

 

[panais]

Hi Penais, ty for the feedback.

Just one small query: Using the Driver sweeper, Do I just remove nvidia drivers or all the drivers? or all of the drivers?

Many thanks!

Uninstall your nvidia software\driver,restart in safe mode,run driver sweeper,in the list,choose Nvidia-Display and press clean, finish and restart in normal mode.

Just remove Nvidia-Display and no anything else

 

[phrozenflame]

Cheers many thanks panaies, I'll get back to it. Is the following by any chance related to the same issue, laptop shuts down without any notification or BSOD. I'd open a new thread as per rules but perhaps they're both related and so i'll also know whether they're two different or same issues

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2011-08-21T02:42:59.443228000Z" />
<EventRecordID>3149</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Somi-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">126</Data>
<Data Name="BugcheckParameter1">0xc000001d</Data>
<Data Name="BugcheckParameter2">0x90cf6396</Data>
<Data Name="BugcheckParameter3">0x91ef29c8</Data>
<Data Name="BugcheckParameter4">0x91ef25a0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

 

[panais]

Is that happens when using only the battery or when connected to ac?

Also shutdown the laptop for 1 hour,start the laptop enter bios and post here the system and cpu temperatures.

For temperatures checking and more you can also download and use Speccy - Standard

 

[phrozenflame]

Has happened on both power and battery. I'll do the rest shortly.

Thanks

 

[phrozenflame]

Speccy and speedfan snapshot atm, just an fyi.

Will take some time before I manage to get rest of the info, doing assignment

 

[panais]

Some laptops auto shuts down in high temperatures.

keep clean the cpu fan\cooler,you might be blocking air inlets or vents.

Use air spray and clean the cpu fan\cooler and keep the <breathing> area clean.

 

[phrozenflame]

Hello Panais,

I have removed AVG and installed MS Sec essentials.

Now regarding the drivers...I do auto detect on Nvidia site and it gives me notice that I should get updates from OEM. I goto Acer site and the latest driver there is the same as mine..should I just proceed and install the Nvida 540m notebook drivers from their website regardless of the auto-detection notice?

Regards

 

[panais]

The important is to Find and download the most recent software\driver for your nvidia,from nvidia website or acer.

Even if the most recent software\driver is the same with that in your laptop follow these steps

Download and install driver sweeper Phyxion.net - Driver Sweeper
http://www.nvidia.com/content/global/global.php
Uninstall your nvidia software\driver,restart in safe mode,run driver sweeper and clean any nvidia remaining fragments,restart in normal mode.

Install the new nvidia software\driver,restart.

Update DirectX Download Details - Microsoft Download Center - DirectX End-User Runtime

 

[phrozenflame]

Hi, did all that.

I'm not getting BSOD for that anymore, nonetheless, I'm still getting unexpected sudden shutdown/restarts and [ii]BSODs.

I've attached the BSOD dumps.

I also do not think Overheating is causing the shutdown/restarts as I asserted earlier. When I touch the body of the laptop after the shutdown, its not hot at all any place. Infact when I do play starcraft 2 or League of Legends, It has never crashed, thats when things get warm.

Also, as you said I must goto BIOS and check temperature, my bios does not display Temperature information, when playing League of Legends, Core temp does not go over 80 degrees.