cannot connect to internet

[szszo]

i5 dell laptop, windows 7, drivers installed. Icon shows connect to internet, but says 'no internet access'. I've tried many things including windows troubleshooting. This is for wireless, but I have the same problem testing on Ethernet. Only option at this point seems like a win 7 reinstall which I'd like to avoid. I've tried to do an install on spare h.d., and that CAN connect.

Any help is appreciated. Thank you.

 

[AddRAM]

Don`t reinstall yet, work on it some more.

If you have the same problem with ethernet then check your modem/router does it have a green light lit up where it says WAN or does it have something like a globe, maybe just reboot the router or modem.

Do you have any other devices ? Do they get out to the web ?

 

[szszo]

cannot connect

The router.modem is all green and has been rebooted several times. I can connect with my tablet (that's where I am right now) and with my wife's macbook. So it seems that the problem is in the one win 7 installation. BTW, thanks for talking me thru this problem.

 

[GokAy]

Is this a new install? What security software are you using (AV/Firewall/other)?
Can you connect in Safe Mode with Networking?

 

[szszo]

Its a recent install, about 1 month ago. It took me 2-3 days to accomplish.

Safe mode w network does not work. Same problem. ,'limited connectivity'.

 

[GokAy]

Any security software then?

What do you get for in cmd:

ipconfig -all

What is the network location set to? (Home/work/public) in Network and Sharing Center

I have more services to check but check these at least (PC is shut down):
- DHCP client
- DNS client

 

[AddRAM]

At least you know the hardware is ok on PC. So it`s most likely windows as you suspect.

 

[szszo]

Home

At command prompt... What should I look for?
I get a lot of media disconnect.

 

[GokAy]

You haven't stated which security software you are using yet.

Run in cmd (copy and right click paste in cmd window):

ipconfig -all |clip

This will copy the results to the clipboard (nothing will be shown), come back here and paste (CTRL+V).

Also, run services.msc and check whether the following services are started (not all of them are related to Internet connection though).
- Computer Browser - Manual
- DHCP Client - Automatic
- DNS Client - Automatic
- Network Connections - Manual
- Network Location Awareness - Automatic
- Remote Procedure Call (RPC) - Automatic
- Server - Automatic
- TCP/IP Netbios helper - Automatic
- Workstation - Automatic
- IPsec - Manual
- Network List Service - Automatic
- Network Store Interface Service - Automatic