Cannot create new folder in outlook 2010

[iperetz]

Hi,

When i try to create new folder in outlook 2010 it fails and i'm getting the following message: "Outlook cannot read the registry information". (see attached file)
I reinstalled office couple of time, but nothing work. I also went over a lot of posts regarding to this issue, without any success. Do you have some ideas, how to go forward with it without reinstall windows 7?

Thanks,

Itzik

 

[Dave Atkin]

Hello,

Do you have local admin rights? Are you using an exchange server? If so which version?

Can you login as another user and see if they can create a new folder? Where are you trying to create the folder, is it in your mailbox?


Dave

 

[iperetz]

Hi Dave,

thanks for the quick response. I'm using the outlook at my work and my user has admin permission on my laptop. I think that my account is on 2003 exchange server.
I've tried to login as another user, but i get the same message. I tried to create the folder on my personal folder and on my mailbox and it fails on both of them.

Itzik

 

[Dave Atkin]

Hi Itzik,

Have you tried the Microsoft Diagnostics tool?
Detect and Repair Applications In Microsoft Office 2007 - How-To Geek


Dave
Dave

 

[iperetz]

Hi,

Microsoft removed the diagnostic tool from office 2010.

Itzik

 

[Dave Atkin]

You are correct, sorry I thought it was Office 2007.

Have a look at the following:
Cannot create new folders in Outlook

If you make changes to the registry then export the keys first, just incase.


Dave