Canon MX860 won't scan using wireless network

[jrw53]

I have a new Canon MX860 connected to my wireless LAN. My XP laptop can print and scan with no problems. However, my new Windows 7 laptop will print but not scan. Have tried uninstalling/reinstalling the Canon software and drivers (with firewall/antivirus turned off - as per Canon advice). The message is always the same:" Cannot communicate with scanner for these reasons-scanner is disconnected-scanner is turned off.

Have tried using Scangear Tool but it can't find the scanner-even when I sit it within 30cms of both the laptop and my wireless router. Canons last response is that it must be an incompatibility with W7 as the printer works fine with XP- I have to take it up with Microsoft-thanks Canon for the support. Canon IJ Network Utility also loaded but will not run with W7 (64 bit). Also tried changing compatibility settings for all software & drivers in various combinations - but the message is the same. I am out of ideas now - any suggestions and I will give them a try. People on this forum resolved my only other problem with spooler errors-so hopefully someone may have an idea that will work

John W

 

[trperdue]

John W,

If you have not resolved or in case anyone else comes across this problem:

Refer to this solution - http://kbsupport.cusa.canon.com/sys..._OFFSET=&CMD=VIEW_ARTICLE&ARTICLE_ID=27427#IJ

Scroll down to (almost the) bottom:
Selecting a Response to Commands from the Operation Panel with MP Navigator EX

click on Preferences and on the General Tab, be sure you have the MX860 Series (Network) Product selected. Also, from there you can set up your preferences once again.

Tina