Cant install Windows 7 SP1

[kma1717]

Hi,

Everytime I try to install Windows 7 SP1 (KB976932-x86.exe), it fails to install. I ran a program called Windows Update Diagnostics and it shows an error stating "Service registration is missing or corrupt". If anyone has any suggestions, please let me know.

Thanks,
Kevin

 

[ThrashZone]

Hi,
How did you come to have Enterprise edition ?
Is there any oem/ manufacture sticker on the case that states what edition came on the machine ?

 

[kma1717]

Hi ThrashZone,

Thanks for the response. Its a work pc and they have the Enterprise edition on them. I do not see any kind of OEM sticker on the pc.

Thanks,
Kevin

 

[ThrashZone]

Hi,
I would contact the I.T. department where you work :/

Just out of curiosity
Click start and right click the Computer listing and click on Properties
On the bottom does it say windows is activated ?
Also at Start/ Control panel and system.
http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html
Run this 3 times and restart between each rerun
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

 

[kma1717]

Hi ThrashZone,

I work in the IT dept. but am fairly new to it. We have 1 other person in the dept. but he isnt sure how to fix it either. We ran the SFC /SCANNOW already (3 times with reboots), but it didnt help. The version of Windows 7 is activated and 100% genuine. I read something on another person's post that the CheckSUR and CbsPersist log files usually contain important information for trying to resolve this type of issue, but I am not sure how to read these files. I am hoping there is somebody in this forum who is familiar with reading the CheckSUR and CbsPersist log files (I hope I worded that correctly).

Thanks,
Kevin

 

[ThrashZone]

Hi,
Our expert is ill at this time but you can post the log files if you want too
I ran across this laundry list but it was on a simple search so you may have already found it
https://support.microsoft.com/en-us/kb/2505743

I will say Symantec can be troublesome to extreme changes in an os it is installed on the the part about removing a antivirus should not be discounted or simply disabling it as a good idea,
Scroll down to the first reply for the removal tool after using uninstall a program.
norton 360 uninstall | Norton Community