COM Surrogate Windows 7 64bit

[azulblueaoi]

I have installed Windows 7 Ulimate 64 bit three times, and its the same thing all the time. I try to open a picture to preview it, it says COM Surrogate has stopped responding. Also I have tried installing programs like google crome which works the first time i opened it, but now it just says it stopped working and won't open or uninstall, the only I can pretty much do is go on IE and use ccleaner, speccy :/ What could I do to fix this. The computer specs are:
OS:
MS Windows 7 Ultimate 64-bit
CPU:
AMD Turion X2 RM-72 Griffin 65nm Technology
RAM:
3.0GB DDR2 @ 336MHz (5-5-5-15)
Motherboard:
Gateway (Socket M2/S1G1)
Video Card:
ATI Radeon HD 3200 Graphics
Hard Drive:
244GB Hitachi Hitachi HTS543225L9A300 ATA Device (SATA)

I really have no idea what to do, I can see reinstalling windows doesn't help, so if someone could shed some light on my situation. Thanks so much.

 

[Mike Connor]

Usually it is because the wrong ( or faulty ) codecs are installed for media or image files.

Here is some info which should help you;

Fix for COM Surrogate Has Stopped Working Error in Vista - How-To Geek

<http://www.howtogeek.com/howto/windows-vista/fix-for-com-surrogate-has-stopped-working-error-in-vista/>

Regards....Mike Connor

 

[azulblueaoi]

Well unfortunately i dont have nero or divx installed i tried the other things there, and nothing seems to be working....? I only have two programs installed, google crome, ccleaner. I don't know what to do

 

[Mike Connor]

Hmm....

Try this;

1. Click Start.
2. In the Search Box type CMD
3. Right click on the Command Prompt icon.
4. Click Run as Administrator.
5. In the Command Prompt black window type: regsvr32 %windir%/System32/vbscript.dll and hit Enter.
6. The system will return with the following message: DLL Register Server in C:\Windows\System32/vbscript.dll has been successful.
7. Now click Start.
8. Click Computer on the right.
9. Click Folder and Search.
10. Click the View tab.
11. Tick Always show icons never thumbnails.

See if this solves the problem.

Regards....Mike Connor

 

[Capt.Jack Sparrow]

Hello and Welcome !

You might wanna check the DEP settings mentioned in that article. Most of the times such issues get resolved by changing the DEP settings.

Hope this helps,
Captain

 

[Mike Connor]

Also, changing the DEP settings may solve the problem for you;

ethod 2 – Turn off DEP or Add Exception

Another way to possible solve this problem is to turn off DEP or Data Execution Prevention. You can do this in Windows 7 by right-clicking on My Computer, choosing Properties, and clicking Advanced system settings.

Click on the Advanced tab and then click on Settings under the Performance section.

Finally, click on Data Execution Prevention and click on Turn on DEP for all programs except those I select and add dllhost.exe to the list.


QUOTED FROM Fix COM Surrogate has Stopped Working in Windows 7

<http://thebackroomtech.com/2010/08/27/fix-com-surrogate-has-stopped-working-in-windows-7/>

Regards....Mike Connor

 

[azulblueaoi]

Hmm....

Try this;

1. Click Start.
2. In the Search Box type CMD
3. Right click on the Command Prompt icon.
4. Click Run as Administrator.
5. In the Command Prompt black window type: regsvr32 %windir%/System32/vbscript.dll and hit Enter.
6. The system will return with the following message: DLL Register Server in C:\Windows\System32/vbscript.dll has been successful.
7. Now click Start.
8. Click Computer on the right.
9. Click Folder and Search.
10. Click the View tab.
11. Tick Always show icons never thumbnails.

See if this solves the problem.

Regards....Mike Connor

Ok well i tried this and well it didn't work, still getting COM Surrogate error, I also tried DEP settings, i try to add the dllhost.exe, but i am getting the error "You can not set DEP attributes on 64-bit executables" I don't get how I would turn DEP off though, there is only two options for turn on for essential widows programs and services or turn on for all programs and services....

Is there any other hope?? Also IE 32bit doesn't work on here no more only 64-bit one?? Google still won't load. I can watch videos and listen to music, but I can't look at photos, photos give me the COM Surrogate error :/

 

[Mike Connor]

Sorry, I don't know what else to suggest.

You could try installing a third party viewer, these are good, and free;

IrfanView - Freeware Graphic Viewer

<http://www.irfanview.de/>

or

XnView Software - Free graphic and photo viewer, converter, organizer

<http://www.xnview.com/en/index.html>


That might solve your issues.

Regards....Mike Connor

 

[Capt.Jack Sparrow]

Change the DEP setting to "Turn on for essential widows programs and services" and reboot the System. Then from View Panel go to "Folder Option" there select "Always show icons never thumbnail"then test it.

Hope this helps,
Captain

 

[6l4c13r]

i have same problem
always crash if open pics and when i work in CS5
sorry bad english

 

[PrinorB]

I have exactly the same problem. None of the proposed solutions worked. Did you manage to fix this azulblueaoi ?

 

[FliGi7]

This shouldn't be occurring with a fresh install of Windows. Rather than trying to find workarounds, we need to address the root issue of why it's happening in the first place from a clean install. Are you sure this is a legitimate and genuine Windows OS disc that you're installing from? Where did you get it from?

 

[PrinorB]

Thanks for the help. Sorry to double post (I was just wondering if the original poster had found a solution). Here is the original post.
http://www.sevenforums.com/crashes-...ped-working-error-no-solution-seems-work.html

As you can see I tried the clean boot and the problem still persisted with everything disabled.

And yes I have a genuine Windows version purchased from Newegg.

 

[FliGi7]

If this is happening on a clean install, their are corrupted system files on the disc itself and/or it's not a genuine disc (which is unfortunately more often the case when people try to get such things from TPB or other sites of the like).

Either way, I would download a fresh copy of your specific OS from here:

Download Windows 7 ISO (Official 32-bit and 64-bit Direct Download Links) « My Digital Life

I know this is from the internet, but these are actually provided by Digital River, Microsoft's partner in digital distribution of the OS. So, these are legitimate, genuine ISO's. Download the appropriate version, burn to disc, and reinstall to see if that fixes it (which it should). If it does not, I have no clue what else to try, unless the issue is with the pictures/videos in question that are generating the COM surrogate errors, which I suppose could also be possible.

 

[PrinorB]

Hmm; I would be surprised if that wasn't a genuine CD. Newegg seems like a very serious store and not in need to distribute faulty versions. Of course there could always be errors on the disk. Before I try reinstalling everything (which will be a pain because I have some programs that I have to get the university to install on the PC etc) I will try to follow writhziden advice. I'll keep you posted Also; I tried it on different photos (and those work on my home computer) and the problem was the same.

 

[FliGi7]

I wasn't saying Newegg distributes non-genuine CD's. That was in reference to CD's acquired through less reputable means.

Right, writhziden's advice is correct for scanning for and fixing corrupted system files, for which that command works. That was my first thought and instinct to suggest, however it doesn't address why you have those corrupted files in the first place after a clean install and no installation of other software.

 

[PrinorB]

And it didn't work yet

 

[PrinorB]

Thanks for your help both of you!!! The repair installation done with the downloaded ISO. I had only the C drive plugged in (my SSD). Same COM error as before (still no other drive than C plugged in). I also just downloaded three random pics from the internet and looked at them. After some rapid flicking between images the same error (so it shouldn't be the problem of my image files). Let me guess: That means complete windows reinstall and if the problem is still there then its a hardware problem? If it is a hardware problem then I probably need to get a specialist to look at my computer right? Or is there any way to diagnose whether the Motherboard runs ok etc? I had just one thought. I haven't got a graphics card yet. I use the intel i7 Sandy Bridge chip inbuilt graphics together with the the Z68 chipset of my motherboard. Is it possible that these graphics are too slow/have a problem so that they give up with Photo viewer sometimes? I meant to buy a graphics card but not as long as I did't need to. Hmm I don't know though because it plays videos alright, google earth works fine and I also installed Picasa3 and flicking between images works ok...

 

[PrinorB]

Sorry. How do I do line breaks? I see them in the reply window but for some reason once I post it the line breaks disappear... tht makes everything less clear... sorry about that

 

[PrinorB]

You know what? I just produced the same exact error on my (totally unrelated) home computer!!! Flicking through pics on windows photo viewer for a while and voilà!! My home computer is an Acer laptop; with no hardware tempering from my side. What I did is turn off some windows features (games etc).

The only contact between the two PCs are occasional external harddisk transfers. So maybe it could be some kind of malware?? Or there is some problem with Windows Photo Viewer... but then why would I be the only one that has that error. I don't understand.... That probably means I just have to download a different photo viewer. It is sad to have put in so much time and not resolve the issue but I guess that is the best solution...

And now line break worked (home PC)? weird (I think I am slowly getting crazy)