Computer powers off when I run photoshop CC 2014

lmeriwe

New member
Local time
5:10 PM
Messages
2
My computer goes to a black screen and powers off when I run Photoshop CC 2014.

I don't get any warning messages, and no errors are visible.

I have spent about 6 hours on the phone with Dell's tech support and the problem persists. It happens every time I open Photoshop, regardless of if the program is active. It takes Photoshop about 2-3 minutes to crash my system.

I have run DM Log Collector and the zip file is attached.

I appreciate any help I can get!

Thanks
Laurie
 

Attachments

My Computer My Computer

At a glance

Windows 7 64Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz12.0 GBNVIDIA GeForce GT 640
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 64
CPU
Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
Memory
12.0 GB
Graphics Card(s)
NVIDIA GeForce GT 640
Hard Drives
ST2000DM ST2000DM001-1ER1 SCSI
Antivirus
McCaffe Total Protection
Browser
Chrome
Hi, if you are running a UPS try by pass it.
Also what is the brand name and power output of your power supply and also how old.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64 SP1 OEMIntel i7 3930KKingston Genesis KHX2133C11D3K4/32GAsus RTX 2070 Ti Turbo fan series
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Owner Builder
OS
Windows 7 Ultimate x64 SP1 OEM
CPU
Intel i7 3930K
Motherboard
Asus X79 Deluxe
Memory
Kingston Genesis KHX2133C11D3K4/32G
Graphics Card(s)
Asus RTX 2070 Ti Turbo fan series
Sound Card
Creative Sound Blaster ZXR
Monitor(s) Displays
Samsung U32J39 UHD
Screen Resolution
3840 x 2160
Hard Drives
Samsung 860 Pro 256 GB
OCZ Vertex 4 512GB
Western Digital Black 4TB
PSU
Corsair AX850
Case
Gigabyte
Cooling
Push - Pull 120 mm Noctua PWM, Scythe Big Shuriken 2 Rev. B
Keyboard
Logitech K800 Backlit
Mouse
Logitech MX2 Master
Internet Speed
NBN 25 Mbps
Antivirus
Kaspersky Internet Security
Browser
Mozilla FireFox
Other Info
TP-Link Archer VR600v
Sennheiser TR220 WiFi Head Phones.
Thanks for the suggestions on by-passing the UPS. It is Fellows brand. I'll try that & reply back if it corrects the issue.
 

My Computer My Computer

At a glance

Windows 7 64Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz12.0 GBNVIDIA GeForce GT 640
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 64
CPU
Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
Memory
12.0 GB
Graphics Card(s)
NVIDIA GeForce GT 640
Hard Drives
ST2000DM ST2000DM001-1ER1 SCSI
Antivirus
McCaffe Total Protection
Browser
Chrome
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