My computer goes to a black screen and powers off when I run Photoshop CC 2014.
I don't get any warning messages, and no errors are visible.
I have spent about 6 hours on the phone with Dell's tech support and the problem persists. It happens every time I open Photoshop, regardless of if the program is active. It takes Photoshop about 2-3 minutes to crash my system.
I have run DM Log Collector and the zip file is attached.
I appreciate any help I can get!
Thanks
Laurie
I don't get any warning messages, and no errors are visible.
I have spent about 6 hours on the phone with Dell's tech support and the problem persists. It happens every time I open Photoshop, regardless of if the program is active. It takes Photoshop about 2-3 minutes to crash my system.
I have run DM Log Collector and the zip file is attached.
I appreciate any help I can get!
Thanks
Laurie
Attachments
My Computer
At a glance
Windows 7 64Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz12.0 GBNVIDIA GeForce GT 640
- Computer type
- PC/Desktop
- Computer Manufacturer/Model Number
- Dell
- OS
- Windows 7 64
- CPU
- Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
- Memory
- 12.0 GB
- Graphics Card(s)
- NVIDIA GeForce GT 640
- Hard Drives
- ST2000DM ST2000DM001-1ER1 SCSI
- Antivirus
- McCaffe Total Protection
- Browser
- Chrome