Computer randomly shuts down and then back in .

[hawkin]

My computer randomly shuts down and in 3 seconds it starts again .
It sometimes shuts down on windows starting screen .
Please help .


Last week i had a lan with my friend in his place and my computer didnt shutdown and if i went at home first thing was shut down if i turned it on !!

And my Graphic card Ati radeon hd 5700 is 56C at home and by my friend it was 36-39C if doing nothing . But i think its not overheating bec my computer shut down even if i it has been on for like 10 seconds or so .

 

[usasma]

Please provide this info even though you're not experiencing BSOD's: http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[hawkin]

wrong place?

 

[usasma]

Nope, right place. It's just that we need the information that that link asks for. With it we stand a good chance of figuring out the problem. Without it, there's nothing easy to do.

Without it, here's what to do:

1st - Run the Memory, Hard Drive, and Anti-Malware diagnostics at this link: Hardware Diags
2nd - Visit the PC Manufacturer's website and update ALL drivers and programs. Then update any devices and programs that you've added since getting the computer.
3rd - Then visit Windows Update and get all Windows Updates. If you don't have Service Pack 1, get it. Then get any remaining updates. There should be 70 or more updates after installing SP1.
4th - if it's still BSOD'ing, type up a list of installed programs and installed devices and post them with your next post. We'll tell you if any are known BSOD causes.
5th - run the remaining diagnostics at the Hardware Diags page
6th - try the Hardware Stripdown process if there are unresolved hardware issues: Hardware Troubleshooting Via System Stripdown
7th - point a house fan into the case if you suspect overheating.

The problem with the above list is that you don't know what the bad things are and what aren't bad things. That's where our experience comes in. Unfortunately, if you forget to include one bad thing, the BSOD's could continue despite our best efforts.

 

[hawkin]

i will do thoses tests tomorrow and i need somekind of program to open them ?

 

[usasma]

Tests in the first step? You'll need CD's and a program to burn ISO files to disk so that they'll boot (it's not just a copy). Info on that is in the links>

 

[hawkin]

Okey i havent done the tests but i am trying my friends Ups . no shut downs atm.

 

[hawkin]

Okey i started to play and it shuted down . So i think its overheating? bec if i open the window then my computer gets some cold wind and i can play.

i did gpu stress test and i made it with 94C at the end
my computer specs:

System Manufacturer: ECS
System Model: H55H-M
Processor: Intel(R) Core(TM) i3 CPU 530 @ 2.93GHz (4 CPUs), ~2.9GHz
Memory: 4096MB RAM
Power supply: 500W (is it too low ?)
Graphic Card: Ati Radeon HD 5700

 

[usasma]

GPU stress test at 94ºC is too hot! Please investigate the cooling of your video card.
Since opening a window helps, then you'll have to look at all the cooling for your system (CPU, video card, memory, chipset/motherboard, hard drive, etc)

500 watt PSU is usually OK - as long as you haven't added too much to the system.

 

[hawkin]

where i can watch my temps ? for motherboard , hard drive and memory ?

Graphic temp is GPU: 52C (when doing nothing)
Cpu: 0 core : 37C, 1 core: 37C ( when doing nothing)(i use program Speedfan4,45 for that but i cant see other cores.when i am playing its like 65-70 C i saw in google that it can damage my cpu?)
Motherboard: dont know
Memory:dont know

if u look picture of my motherboard then u see where my GraphicCard is and i have a creative soundcard under it and there is like 1 Cm between them so graphic card cant get enough air . i think .

 

[usasma]

Try this free program: HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools
It comes recommended by an expert whose opinion I value.

When it comes to temps, I use my finger.
I get burnt sometimes, but I've come to rely on that rather than on the sensors

 

[hawkin]

ok i found the temps

 

[hawkin]

CPU Digital Thermal Sensor:
CPU#0 Core0- min 37C , max 43C
CPU#0 Core1- min 37C , max 44C

ITE IT8720F:
Temperature 1: min 22C , max 22C
Temperature 3: min 188C max 195C

S.M.A.R.T:
SAMSUNG HD1035J Temp: min 36C , max 36

Ati GPU (ati radeon hd 5700)
GPU thermal diode min 53C , max 60C
GPU TSO(DispIO) : min 52C , max 57 C
GPU TS1(MemIO) : min 53C , max 56C
GPU TS2 (Shader): min 52,5C max 60,5C

That all was then when i was writeing it . (those temps)

 

[usasma]

All except this one look good:

Temperature 3: min 188C max 195C

Gotta wonder what it is - and if the sensor is actually correct.
Most google search results show it as a fluke - but since you're overheating you've gotta wonder
Try pointing a house fan into the case (fan set on high) and see what it does to the temps. If it's a fluke, the Temperature 3 shouldn't change.

 

[hawkin]

Okey now i lowerd my temps much .
CPU Digital Thermal Sensor:
CPU#0 Core0- min 24C , max 30C
CPU#0 Core1- min 24C , max 32C

ITE IT8720F:
Temperature 1: min 22C , max 22C
Temperature 3: min 175C max 182C

S.M.A.R.T:
SAMSUNG HD1035J Temp: min 25C , max 26

Ati GPU (ati radeon hd 5700)
GPU thermal diode min 40C , max 45C
GPU TSO(DispIO) : min 39C , max 42 C
GPU TS1(MemIO) : min 33C , max 39C
GPU TS2 (Shader): min 40C max 44,5C

Was hard to post that my computer made 4 shut downs with those temps i dont know why

 

[hawkin]

I am going crazy . It has made those shut downs for 1 year but it always goes worst with time now its total *DD**!!

It does like 17 shut downs in one day !

 

[hawkin]

i will make format now. should i install 64 bit or 32?

 

[usasma]

Well, that's about it for me.

I'll either need the information asked for in this link: http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html
Or you'll have to go through ALL the steps in the stuff that I posted here: http://www.sevenforums.com/crashes-...andomly-shuts-down-then-back.html#post1760310

Good luck to you!

 

[hawkin]

ok i runed the bsod test waht i do now there are quite many text docs i send them to you?
I dont actually understand why my cpu temps get so fast high i open mozilla firefox and my cpu temps go from 39 to 50 in 3-5 seconds .

 

[usasma]

The instructions say to zip up the documents and then upload the zip file

If the temperature 3 levels are correct, it's good that it shuts down. Otherwise your laptop would start to melt while in your lap.