Constant Internet Drop issues

[theproman23]

OK here is one last thing I tried and I am hoping it works. I went directly to Intel's website and downloaded the latest drivers they had on their website for the wireless card. The drivers were loaded as of last week where as the ones on the HP website were about 6 months old. I am really hoping this works cause I am running out of options.

 

[chev65]

Drivers have been coming out daily for some of these network adaptors so that is the second thing I would try besides the most obvious solution which is router reset.

There is little need to analize these problem beyond the two most obvious solutions.

 

[theproman23]

Ok so at first the newly installed drivers were working good but I am still not happy with it.

Could you recommend a Windows 7 Ultimate 64 bit compatible mini wireless card that i can install in my HP?

PS Thanks for all the help and feedback so far!!!

 

[chev65]

If you go to newegg you can pull up the wireless cards and then check the reviews on them to make sure they are working well with Windows 7. That is how I would do it.
Win 7 compatible Wireless N card and router would be ideal.

 

[theproman23]

Chev65,

I can't seem to find any site that gives good reviews for mini wireless cards. Seems like Newegg does'nt even sell them. I've even tried TigerDirect.

Only place that seem to have them is EBAY and not many talk about compatibility with Windows 7.
Another thing I was going to ask you about was in regards to my first phone call to HP Tech support.

The rep claimed that the main reason I was having trouble with my internet was due to me upgrading to Windows 7 Ultimate. He said that if I went back to Windows 7 Home it fix the problems, which seemed like a bunch of BS to me cause the rep basically said that I can't ever upgrade my OS if I want things to work. I felt like jumping through the phone.

So, do you think there is any validity at all to what the rep was saying?

 

[computersplus]

you must be talking about changing the internal wireless card which you can't just purchase any replacement for you may want to try a USB wireless adapter

 

[computersplus]

as for the upgrade path it seems to always cause issue a full format and install is best the customer service reps for most PC vendors have no clue what they are talking about they have no formal PC repair education at all

 

[computersplus]

here is the link to the 64 bit drivers for that do you know which wireless card is in that the Intel or the Atheros try both drivers I have seen a lot of newer laptops using the Atheros wireless cards maybe try that one first

Select software and drivers HP G71-340US Notebook PC - HP Customer Care (United States - English)

 

[chev65]

Chev65,

I can't seem to find any site that gives good reviews for mini wireless cards. Seems like Newegg does'nt even sell them. I've even tried TigerDirect.

Only place that seem to have them is EBAY and not many talk about compatibility with Windows 7.
Another thing I was going to ask you about was in regards to my first phone call to HP Tech support.

The rep claimed that the main reason I was having trouble with my internet was due to me upgrading to Windows 7 Ultimate. He said that if I went back to Windows 7 Home it fix the problems, which seemed like a bunch of BS to me cause the rep basically said that I can't ever upgrade my OS if I want things to work. I felt like jumping through the phone.

So, do you think there is any validity at all to what the rep was saying?

It's like computersplus said, those reps don't know anything. They are only there to pass the buck.

It sometimes helps to check on forums to see which drivers are working for your particular adaptor. People usually report back in which ones will work or not.

 

[theproman23]

Computersplus,

That's what I figured, these reps are horrible! They really do have no clue what they are talking about. As intermediate as I am with computers, I think I know more than they do.

Yes I'd like to replace my internal wireless card, I am going to try the USB adapter to make that it is my internal wireless card that is the problem.

I've actually already tried the link you suggested. I have the Intel card. I even opened up the laptop to make sure that it was infact the Intel 1000 BGN. I've actually even gone to the Intel website that has updated drivers as of last week.

Thanks for the suggestions and the link though!

 

[theproman23]

Ok I tried the HP Tech support one last time. The one thing different that they did suggest was to turn off IPv6 in my network settings. I restarded the laptop and for now it seems to working good. I am crossing my fingers but I guess we'll see in the next day or two if this lasts I've thought other fixes worked but they only did so temporarily.

Can anyone elaborate why turning this option off could help?

 

[computersplus]

your ISP may not support the protocall

 

[theproman23]

Just a quick update on the internet problems and where I am right now.

I decided to try and put windows 7 home back on to see if it fixes things.

So, i went through the entire process and I was still having problems. So I put Windows 7 Ultimate back on as I like it a lot better than Home and I didn't like all the crapware that came with the laptop when I recovered the laptop to it's factory settings. So I decided to play with the channel settings on my router and after a few tries I switched to Channel 2 and whala!! my internet has been working great (knock on wood). HP support didn't even frikkin suggest that and wanted me to send the laptop in to them. I am just glad I found a workaround.

Thanks for all your help!!

PS One weird thing i am getting really frustrated about is with AIM and the HP advisor software. These two programs have default settings to run automatically upon boot. So, I went in to the each of the programs settings and turned the option off for. I also removed them from startup under MSCONFIG.

No matter what I've done every time I restart my laptop the two programs run automatically and the option to run on boot in their settings is turned back on. I've even deleted them from the registry and they still comeback upon reboot. I got really fed up and just uninstalled the programs. Any thoughts on this??

 

[chev65]

I can't stand those third party preinstalled bloatware programs either. Laptops are always loaded with them. If they cause problems or you don't need them just uninstall them as you already did.

As for changing channels on the router, I mistakingly assumed that you already were trying different channels when you were adjusting the router securty settings. Best not to assume anything I guess.

 

[theproman23]

Chev65,

Thanks for all the help. No problem about the channels things, I should have tried that right off the bat but who woulda thunk it seeing that my Dell was working perfectly on the setting it was one.

Any thoughts on why I can't seem to stop AIM and HP advisor from running at boot??

 

[chev65]

Chev65,

Thanks for all the help. No problem about the channels things, I should have tried that right off the bat but who woulda thunk it seeing that my Dell was working perfectly on the setting it was one.

Any thoughts on why I can't seem to stop AIM and HP advisor from running at boot??

You should be able to stop those services by typing "msconfig" into the start/search, find those processes under the services tab or under the startup tab and uncheck or disable them. I'm not sure why you can't just uninstall them but that would drive me crazy.

 

[theproman23]

Chev65,

Yeah I keep turning them off udner MSCONFIG and they magically activate themselves again after a restart.

It's frikkin furstrating, So I just uninstalled the programs.

I've even tried WinPatrol and they delete them from the Startup and the strange thing is, after deleting them and I am using my computer, WinPatrol keeps coming up with warnings that AIM is trying to add itself back to the startup and whether I should allow it, I choose no and the notice keeps coming up 5 or 6 times an hour after. So, the only thing that's worked is completly uninstalling the programs.