Do you agree Dell should replace new Inspiron 660 64 bit bought 8.21

[neisner]

I had a great Dell Dimensions from 2004-2012. Received my Dell Inspiron 660 (64 bits) Computer August 21, 2012 which I purchased by phone from Dell in TX. Dell Solutions senior techs have been in my apartment 4 times and are unable to synch up Dell V525w printers with Dell's printer specialists' help in the Philippines. Techs have spent 8 1/2 hours unsuccesfully. Last person here was September 8. During the past week, my machine won't connect to the Internet. Everyone blamed everyone else. My ISP, Time Warner, at Dell's suggestion to me did diagnostics & tried giving me a new IP address. Didn't work. TW came up to my apartment and installed a new router, plugs, cords, etc. Still, no internet unless I disconnect router/modem from computer each time. McAfee, installed in Dell, had connectivity problems. They ran diagnostics & uninstalled McAfee. It didn't help. Then Dell tech did diagnostics. It didn't help. I asked for computer replacement. Dell tech Manager sent me to Customer Resolution. They won't replace computer. They told me I have two options - to download a new Operating System (which even the Dell Solutions tech was against, as were my techy friends - or a refund. I want a replacement. Now a new wrinkle...Windows Diagnostics is finding problems with the Gateway default and each time I want to connect to the internet after opening my computer, I have to run diagnostics, it says it detects problem,s then it gets to Gateway default not available, then I press something and the internet comes on. This is crazy. Who ever heard of a brand new Dell computer not connecting to two tries with new Dell V525 printers (they'll print & copy, but not scan)? Dell printer specialist also said my computer won't connect to the V725w. Great, huh? Right now, I'm connected to my 8-year old A920 Dell printer that prints and scans, but won't copy. My old Dell Dimension 2400 series lasted me from 2004-2012 without ever needing service...that's why I bought Dell. By the way, if I don't die from Dell aggravation and high blood pressure, on Tuesday, September 18, I turn 70. So I'm not as tech savvy as many, but I worked as a legal secretary and can do enough on a computer to suit me. I am not computer illiterate. However, at 70, I have spent over 100 hours trying to facilitate getting my new Dell computer to work. I'm weary, I'm older and all I ask is that Dell replace my computer with one that works (connects to the Internet and the 2nd new Dell printer that sits in its box on the floor of myliving room). I have case numbers up the kazoo and a Customer Resolution man who is rigid, inflexible and says I have two options and he decides on my options, none of which includes a new computer. I cannot believe Michael Dell and his senior staff want to kill an old lady and not stand behind the product. If this doesn't get resolved, I have to take a refund and walk over to the Apple Store on 67th and Broadway and start again. I live on Social Security and although Apple is great, it is a hardship to spend more money, but I can't live with a broken computer nor should I have to. I shall not be intimidated into downloading the operating system when everyone advises me not to.

 

[fireberd]

Dell has a 21 day, from the date on the invoice, option to call and request a refund if you are not happy with the PC (If the PC was purchased direct from Dell). After the 21 days, its yours to deal with (and deal with Dell). I got a lemon one time and called Dell customer service for a refund and they offered to replace the system with a complete new one, but I opted to just get the refund. Later I got another Dell, a Dimension E510 and it worked without problems.

I used to do a lot of support on the Dell users forum (I had over 37,000 posts when I left) and occasionally there is one that goes out with a bad software load. Reinstalling using the Dell recovery partition (F8 at power on) usually takes care of the problem. If you haven't done a reinstall, I suggest you do it. http://support.dell.com/support/top...=19&l=en&s=dhs&docid=DSN_362066&isLegacy=true

Age doesn't make any difference, I'm a 74 year old Florida retiree. An Apple PC is not the panacea many think they are, too.

 

[neisner]

You're right...age doesn't matter

but, it is worse to raise one's blood pressure in aggravation at an older age. I haven't even received an invoice yet. I'm to get a replacement, but this Dell Commander General insists no replacement is an option. It should be sent. Loads of posts on internet about connectivity issues. None about Dell printers not working with Dell computers. Any printer should work. If senior Dell Solutions techs who were here can't fix it, then it's time for something new. I received it Aug. 21-by Sept. 8, nothing could make it work. I'm writing to Michael Dell and his senior team in Texas. I've started posting. Will go to local media like WABC, Ch. 7 in NYC...Nina Pineda On Your Side. I want a new PC, just like what I bought for over $1200 (no monitor, speakers) - just computer & Dell Solutions tech help for installation. Thank you for posting. I really appreciate it. Have fun in FL. I worked in SE Florida years ago.