Email messages sent via Windows Mail not received by certain domains

[jgriffel]

I just purchases a new DELL desktop system that runs Windows 7 and the newest version of Windows mail. My ISP is Comcast. Since using this Windows mail, people with email accounts on verizon.net and optonline.net do not receive my email messages when sent thru Windows mail. If I send these people the same message thru Comcast webmail the message is received by these people. Email accounts on yahoo, gmail, and various other servers can receive the messages. This leads me to conclude that there is something that Windows mail is doing to the outgoing message that is causing it to be rejected by certain servers.

Has anyone heard of such an issue or have any idea what the issue might be?

 

[zigzag3143]

I just purchases a new DELL desktop system that runs Windows 7 and the newest version of Windows mail. My ISP is Comcast. Since using this Windows mail, people with email accounts on verizon.net and optonline.net do not receive my email messages when sent thru Windows mail. If I send these people the same message thru Comcast webmail the message is received by these people. Email accounts on yahoo, gmail, and various other servers can receive the messages. This leads me to conclude that there is something that Windows mail is doing to the outgoing message that is causing it to be rejected by certain servers.

Has anyone heard of such an issue or have any idea what the issue might be?

IS anyone getting your outbound windows mail?

 

[jgriffel]

Yes, I thought I said that.
Verizon.net, optonline.net and a private company server do not receive the messages.
Other comcast.net, yahoo.com, hotmail.com and gmail.com accounts do receive them.
When sent from the webmail application everyone receives the messages, so it is definitely a windows mail issue.

 

[roncerr]

When mail doesn't go through there is usually an error message comming back to the sender. Have you received such an error? If not, it may be the email got through but was treated as spam by the recpient's email system. That's because sending it by webmail and sending by an email program on a computer produces different from information that may be treated differently on the receiving end.

 

[jgriffel]

I have received no error or undeliverable messages, and the messages are not i. The intended recipients spam folders. The messages are never received in any way shape or form. That is why I am asking. Has anyone ever heard of such a problem with Windows mail? I have tried everything on my end and a few of the recipients have checked extensively at their end but we cannot seem to find a reason.

 

[roncerr]

...not...The intended recipients spam folders...

It may not be the recipients filters but the recipients email service provider looking at all the "from" information. For example an email from [email protected] may be filtered out but the same email from [email protected] may be allowed to pass by the recipient's email service provider. The recipient may be able to fix it by going to their service provider's website and selecting a quarantine spam option and further adding the desired "from address" to the "allow" or "do not block" fields on the spam preferences webpage.

A better test (rather than comparing it to sending by web mail) would be to use a different computer (or even the same computer) running a different email program at your location for sending. As long as you are sending mail via the same service provider with the same SMTP account information, then it's a valid test of WLM versus another email program.

 

[jgriffel]

Not a problem on another computer. Don't have another email program on this one.
Question is Has Anyone Ever Heard Of An Issue Like This?!

 

[roncerr]

Not a problem on another computer...

What email program is the good computer running and are the smtp settings in the account properties set the same on both the good and bad sending computers?

 

[jgriffel]

Not a problem on another computer...

What email program is the good computer running and are the smtp settings in the account properties set the same on both the good and bad sending computers?

The "good computer" is running Outlook Express and is on a Windows XP OS.
All settings are the same.

Any idea what could be causing this?

 

[roncerr]

...Any idea what could be causing this?

No. WLM on 7 is the replacement for OE on XP. Even though it adds many confusing features combined with a ribbon interface it still sends email via your sending account's smtp settings. However, the header information will be different. You can see the difference yourself by sending a blank email to yourself from the XP and the 7 computer. After opening the email look for "Properties/Details/Message Source". You can even copy and paste that text into Notepad and print it out for each. For example when I send an email using WLM 2009 it includes the line "X-Mailer: Microsoft Windows Live Mail 14.0.8117.416" and when I send an email from Vista using Windows Mail it says "X-Mailer: Microsoft Windows Mail 6.0.6002.18197". So it's possible for the receiving domain to filter out mail based on some line of the Properties text. I have no idea why they would do that based on the sending email program. However you will note that there are many lines in the properties data and there may be some other property they are filtering on. It might even be possible for you to change one of the sending options in OE so that emails sent to those domains will reject the OE mail as well. So if that's the problem, the solution would be to check all the sending options on OE and WLM and make them ecactly the same. Look at "Options/Send/Mail Sending Format".

 

[BEARCATJER]

I am having a problem not getting all of my incoming emails and would appreciate any help to solve it.
I have a 3+ year old custom desktop which had XP sp3 on it since i bought it and wokred fine. I used OE as my email program exclusively and it was problem free. I have had Roadrunner as my ISP for over 10 years and have set up email accounts on many occasions.
Late in 2011 i bought an HP Laptop which included Win7Home Prem 64bit as the OS. At that time, while setting up the laptop i learned that i coud combine email accts when using Win Live Mail. I tried incorrectly to see if i could also combine email accts in OE on my XP machine and learned that i couldnt do that. At that point i began to experience problems in receiving all of my emails. I typically receive 50 or so a day and i stopped receiving many of those i had received in the past.

I have no computer experience, but i have always been able to fix any problem i had on a computer whether involving software of hardware issues,but i couldnt figure out what was causing this after checking and doublechecking the acct setup instructions for both OE in XP and Live Mail in Win7.
At this point i decided that maybe if i upgraded my desktop OS to Win7 and employed exactly the same email program in both my problem would go away. So i did install the exact same OS in my desktop as the one which came in my HP laptop.
Since reaching a point where i have two identical OS in my desktop and laptop I have systematically tried a variety of email programs including
Windows Live Mail.
Hotmail...i think this is the same as Live mail,but im not really sure.
Gmail...I really suspect this is causing my problem,but i have done everything from deleting my gmail acct to setting up a second gmail acct and nothing seems to help.
Thunderbird..which is a pretty nice email program ...if i could receive all of my email messages.
Yahoo Mail...this works fine but i dont have it linked to other email programs since you have to buy Yahoo Mail plus to do that. I get tons of spam mail in yahoo mail,but dont get ANY OF THE EMAIL MESSAGES THERE WHICH COME INTO MY OTHER LINKED EMAIL PROGRAMS.

As i said earlier during the past 2 months i have tried everything i know to find the cause of my problem including deleting and re establishing all of the various email programs i have used. I have also tried setting up THE SAME SINGLE EMAIL PROGRAM IN EACH OF MY COMPUTERS AND HAVE ALSO TRIED HAVING ONLY ONE EMAIL PROGRAM WORKING IN ONLY ONE COMPUTER. Nothing has worked to enable me to receive all of my emails.

Another key point is that as far as i can tell my outgoing emails are all being received by the recipients.

I have tried imap and pop settings in setting up various email accts ..nothing solves the problem.

I am at a pooint where i cam considering uninstalling Win7 from my desktop, reintstlaling XP so i can use OE for my email , and DELETING ALL EMAIL PROGRAMS FROM MY LAPTOP SO THAT THERE IS ONLY ONE EMAIL PROGRAM ON ONE COMPUTER TO DEAL WITH. I hate to resort to that,but have to solve this problem no matter what it takes.

I called Roadrunner tech support to make sure i had the correct email settings and they confirmed that i did.

One basic question i have is whether there is any problem having an email program in my desktop which is not the same as the one i have in my laptop? I do have both my desktop and laptop set up on a network as well as my wife's netbook....she has Win7 starter and her email works fine!!!!!

If at this point I am sounding desperate it is because I AM!

I apologize for the length of this help request,but I figured the history would be important to anyone who can help me.

Thanks very much.

 

[roncerr]

Apparently Roadrunner has a webmail service, which means you can get your mail using your web browser instead of an email program or before downloading it to your email program (Like OE or WLM). In other words, if the mail is not visible through your browser when you log in to https://webmail.roadrunner.com/ , then no amount of work on your PC is going to make it show up. It has to be on the Roadrunner server before you can see it in any browser or email program. Can you see the missing emails at that website?

 

[BEARCATJER]

roncerr...i went into my webmail and found that i have received 169 spam messages between 3-12 and 3-16. of those about 6 are non spam messages i would have typically received in my regular email program/s in the past. None were email messages which i know i have not been receiving due to friends et al asking me if i received their email. The regualr inbox of webmail only contained 1 message...a newsletter.
As i indicated in another thread you and others gave me guidance in, i have repeatedly made sure that any email program/s and accounts i set up have the ...leave email on server...box checked because i really thought that would solve the overall problem, but it didnt.

thanks for your help. i really dont know what else to do except try...AGAIN..to systematically go to having only one email program set up on only one of my computers to see what that does, but i have already tried that once without success. i would be happy to have only one email program on my desktop and no email program on my laptop if it would solve the problem, but i dont think it will...just dont know WHY! Back in the good old days when all i had was XP on my desktop and OE...no second computer...it all worked perfectly.

thanks very much for your help.

 

[roncerr]

...i went into my webmail and found that i have received 169 spam messages...of those about 6 are non spam messages...

Sounds confusing... How can 6 of the spam not be spam?

The question I asked was did you see any of the missing emails on the Roadrunner webmail server that did not download to any of the email programs. If it downloaded to one of the programs it was probably the first program you used. So you should check the server status via webmail after each individual use of an email program to see if the email is still there by refreshing your browser. (Also check it immediately before you use one of the email programs.) My guess is Roadrunner ignored the "leave on server" statement and deleted the missing email just before you tried to download it to sebsequent computers.

 

[BEARCATJER]

No, none of the typical emails i havent received showed up at the Webmail site . Only the 169 spam messages. The 6 i called non spam were newsletters from websites i have signed up to receive and do routinely receive in one or more of the email programs i have been using. I was surprised that somehow some of those newsletter emails....6....found their way toi the Webmail inbox.
I guess i always thought that emails would NOT be listed in webmail if i had seen and deleted them from a "regular " email program like Win Live mail etc.
Maybe i need to delete no emails i receive for a few days and check to see if they are also listed at the RR Webmail site?

If your guess is correct how would i correct that?

Thanks so much.

 

[BEARCATJER]

roncerr...i just looked at webmail and it has 3 emails in it all of which are not spam mails . None of them show up in the inbox of my regular email programs. I also have two emails in my regular email programs which do not show up in my RR Webmail . Does this tell you anything? I am completely confused as I have been for the past 2 months.

Thanks.
Jerry

 

[roncerr]

1)...webmail...has 3 emails in it all of which are not spam mails. None of them show up in the inbox of my regular email programs.

2)...I also have two emails in my regular email programs which do not show up in my RR Webmail...

1) First of all, what you may consider spam, what RR may consider spam, and what your email program may consider "junk" are 3 entirely different things. So it doesn't matter whether mail shows up in your "inbox" or in some other folder in your email program. I don't use RR so I don't know how they deal with spam. They may just label it as spam, delete it as spam, quarantine it in a separate place for you to review on their server, or do nothing at all. The point is they have a "good" email place on their server and that is what should be downloaded and deleted by the FIRST POP3 email account you use.

2) The email in your email programs had to come from the RR server to begin with. If it's no longer there, it was deleted from the server when your POP3 program downloaded it.

 

[BEARCATJER]

roncerr...thanks for the additional comments, but at this point i am waaaaaay over my head and confused so i guess i am going to go back to the beginning and start over with just one email program on only one of my computers ,make sure again that i have set it up correctly and see what happens. if that doesnt solve my problem it's back to XP and OE on my desktop and no email program at all on my laptop.
Wheni had XP on my only computer there was no spam filter on OE or at least i didnt use one and it all worked great.

Sorry i cant take full advantage of your expertise, but thank you for trying to help me . I have met the enemy and it is ME!