Emailing photos changes them from perfect to dark and colorless..

[trissino]

Hello. I've encountered this issue once before and can't remember what the fix was. Making me crazy. It had plagued me for months!

When I attach a perfect photo to an email what the recipient receives is a desaturated, dark, terrible looking version of it. If I open the email with my cell phone, the image looks dark and colorless. However, if I open the email from my PC with Windows Photo Viewer, the Default program, it looks perfect, but if I then click the slideshow button within Windows Photo Viewer, the image changes to dark and crappy.

Also, If I use the HP Photo Viewer to open the image it is dark and crappy.

I've tried changing the default profile to sRGB IEC61966-2.1, as I've seen recommended in another post with same symptom of photo viewer changing, though they had mentioned nothing about the email issues.

 

[mjf]

I'm no expert on color management but it might have to do with embedded color profiles.
I use Photoshop elements as my editor and select"Always Optimize Colors For Computer Screens" uses the sRGB working space.

https://helpx.adobe.com/photoshop-elements/using/setting-color-management.html

 

[trissino]

Thanks for your reply.
The images are the same ones that worked 48 hours before that.. No changes were made so i'm pretty sure it has something to do with a setting in windows or an update screw up or something and not with the image files.. I checked recent updates and came up empty. But to be sure I restored from a point 3 days before the day on which the last one loaded and sent correctly.

It just overnight changed. POOF!! you're screwed..



**I actually am a photo editor by day.