Failed to install Windows updates (Win7 Home Basic)

[jhnvrM5]

Thanks for your time.
First off, I must state that I am not trained in computers, but I have been using Windows PCs for many years now. This machine was purchased just a month ago and we have been trying to install Windows updates during this period. I could make out that some of the updates have been installed (eg., Bing desktop and many other important ones), but not all of them. Every time the process stops at about 15% of completion, and the system proceeds to shut down. During subsequent power up, configuration would also progress up to 15% and will be terminated with this display:

"Failed configuring updates, reverting changes" or similar message.

I have tried to gather all the information that was listed in this website (the update posting instructions I received after I registered here) http://www.sevenforums.com/windows-updates-activation/264840-windows-update-posting-instructions.html except for one, item 3. Windows update error codes. However I tried, I could not gather this piece of information. If it is the correct thing to do, I can upload the screen shot showing the results of the command prompt scan and also the the zipped CBS file.
I will wait to hear from you.
Thanks for your time

 

[Joan Archer]

Welcome to the forum, I'm sure our experts will be able to help when they see your post. I suggest you put the files you have into your next post in this thread to give them something to check over.

Don't worry about not about being trained in computers the experts will work with you at your pace to get your computer working again.