Solved Firefox crashed, can't access

[ellenc]

I can't believe what's happened when I just tried to open Firefox. I got a box "Mozilla Crash Reporter" with the message: Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts." Problem is: Nothing happens when I click on Restart Firefox. I refuse to use Internet Explorer so I downloaded Google Chrome; I'm desperate for a browser. I cannot start Firefox and can't imagine how this happened. I used it earlier in the day and it was fine. Thanks for any ideas.

 

[mikedl]

Hi, ellenc!

Start FF in safe mode mode by holding down the "Shift" key while clicking the icon.

More than likely, you have an incompatible extension (add-on) interfering. If FF starts OK by doing the above, we can troubleshoot from there.

 

[ellenc]

Nothing worked, not safe mode or anything else. But...I found the source of the problem: an ornamental font I downloaded the other night. I just tried to download Firefox 4 beta and all of the text on the site was blocked out with the ornamental font. This makes me sick. I'm alway so careful but I'm a font fanatic and never thought this would happen. I've deleted all of this font from my machine and my memory sticks. I don't think there's any way to get this malware off of my system. Will I have to do a Win7i uninstall and a reinstall to get Firefox back? ec

 

[mikedl]

Hi, again, ellenc!

Do you have a restore point you can roll back to prior to the time you downloaded the font?

Also, check your font settings in FF. If you need help with that ... holler!

 

[ellenc]

All is well! I downloaded Firefox 4 Beta and things appear to be fine so far. Sincere thanks for all who responded. I appreciate it. ec