Hauppauge HD-PVR driver install, return code 9

[S34N]

Could anyone let me know how to fix this: 7f8587b4a16d8413b8140ec8379ef883.png

Ive re-installed windows twice since the pvr stopped working but ever since I just cant get the drivers to install no matter what. I use Windows 7 Home Premium 64bit SP1.

Thanks

 

[TVeblen]

Hello S34N. Welcome to the forum.

That means what it says: no hardware was found to install the driver for.

This means that the HD-PVR (which I believe is a external device?) is not connected correctly, not getting power, is not detected by the system, or is defective.

Check to see if it shows up in Devices and Printers and/or Device Manager when it is connected to the machine. Also check all connections.

 

[S34N]

Thanks for the help! It shows up in devices and printers as unknown device, says that it needs troubleshooting, I troubleshoot which tells me there is a problem and doesnt fix anything. Ill unplug everything and plug everything back in on the pvr later and see what happens

 

[bassfisher6522]

Are you using the DVD that came with the unit to install the drivers and software?

 

[bassfisher6522]

Have you checked out the site for the HD-PVR....nice video...

HD PVR Product Description

 

[S34N]

Yeh, ive used the disk and downloaded drivers from the website. None will install

 

[bassfisher6522]

There are some steps in the video that need to be followed to the exact letter...or you will run into some problems. That's according to the narrator.

 

[bassfisher6522]

You could try moving the usb cable to different ports on the PC and see if it gets recognized.

 

[S34N]

ahh fixed now, anyone who has this problem in the future I just ran hcwclear.exe from the disk that comes with the pvr and unpluged everything from the pvr and plugged them back in and installed the drivers from the disk Thanks guys

 

[bassfisher6522]

There you go....happy recording.