[Help] New PC Freezing

[niggz]

Hey Guys

I have purchased a new PC with top hardware in it but it keeps on freezing randomly no errors or anything just happens when im browsing, listening to music etc. Hasnt happend yet when i've been gaming but havent been doing that much just yet.

I have gotten all the windows updates and have updated alll the drivers and BIOS

I haven't changed any BIOS settings it is all default i haven't tried OC'in any hardware yet.

When it freezes it just locks up mouse and keyboard doesn't work to fix it i have to hold the powerbutton in to shut down and start it back up again.

its starting to get really frustrating

It is not a heating problem either it has enough fans in the case and there is like no dust on the PC yet since it is new.

I really dont want to have to reformat the PC.

Specs are:
Case - Lian Li A77F Full Tower
CPU - Intel i7 2600k
RAM - 2x4GB Corsair 1600MHz DDR3 RAM
Graphics - Powercolour 6990 AMD 4GB GDDR5
Motherbord - ASUS Maximus IV Extreme LGA1166 P67
HDD - WD 1.5TB
OS - Windows 7 Enterprise 64bit

any suggestions?

Thanks
Ryan

 

[richc46]

Welcome

Here are my solutions to freezing, and an excellent article, which I hope is of some help
Go to search type device manager and look for any yellow warning markers
Download and run malwarebytes, a full scan after you update
Run antivirus scan
Check memory with memtest86
Make sure that you are not over heating.
Try in safe mode; report back if it works properly.
Try a clean boot
Make sure PSU is working properly
If overclocking, restore to original
Test hard drive at company website.
Test in safe mode, does it still happen?
Try with clean boot..
http://support.microsoft.com/kb/929135
http://support.microsoft.com/kb/929135
http://malwarebytes.org/
http://www.almico.com/speedfan.php
http://www.geekstogo.com/forum/topic...ing-memtest86/
http://ezinearticles.com/?Troublesho...blems&id=39981

 

[Jazzgirl]

Also pertaining to your power supply, what is the rating on your power supply?

 

[niggz]

Sorry my PSU is Corsair 1000W HX1000W

I done the memory test and it was fine
HDD test came back fine
No malware or viruses
PSU seems to be working fine im not loosing power when it freezes all the fans keep running fine.
But have noticed the Lights to my logitech G15 keyboard and the lights on my Logitech G9 mouse go off when it freezes.

I watch the time to see if that moves or anything that doesnt..

If a song is playing at the time he just keeps skipping really.

 

[Jazzgirl]

I just thought it best to eliminate an underpowered power supply. At 1000W that is not underpowered.

 

[niggz]

hahaha nah it aint .. its getting so annoying just because its a new PC and i hate when this shit happens and especially when you aren't getting an error message to go off it just freezes.. leave it open to so many things

 

[DocBrown]

Did you install the win7 Enterprise x64 yourself ? Where did you get it ? How was it activated ?

 

[niggz]

i installed it myself , i work for the government so i gained a copy and the key is also valid and it was activated in windows after i installed it.

 

[DocBrown]

Does Event Viewer show any errors ?

 

[niggz]

??


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[niggz]

okay so i've formated my HDD and re-installed windows and was downloading drivers from a website and installing and getting windows updates and it froze again so i really dont know.. i still need to update all the drivers and BIOS so im going to go ahead doing that and see how I go.

 

[niggz]

[Solved]
Okay guys found the problem and it is now fixed. My RAM wasn't on the QVL so i purchased some RAM that was and put it in stopped the freezing problem. YAY!.

With the mouse freezing tried a new mouse and works fine.

So both my probs solved and i am a happy man. now going to travel for 3months in Europe then will be back for the release of BF3 to game it up .. thanks for your help.