help please

[dan819]

Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 11/1/2009 1:25:35 AM
Event ID: 1001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DANNY-PC
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0x0000000000000000, 0x0000000000000002, 0x0000000000000000, 0xfffff800033f6477). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 110109-20061-01.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-11-01T05:25:35.000000000Z" />
<EventRecordID>59970</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>DANNY-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">0x0000000a (0x0000000000000000, 0x0000000000000002, 0x0000000000000000, 0xfffff800033f6477)</Data>
<Data Name="param2">C:\Windows\MEMORY.DMP</Data>
<Data Name="param3">110109-20061-01</Data>
</EventData>
</Event>

 

[Tews]

Hi Danny and welcome to the forums..

Can you give us some more information to work with? What were you doing when this happened? Was it a system lockup, or a BSOD? If it was a BSOD, can you upload the .dmp file for further analysis?

Thanks...

 

[dan819]

It's the BSOD. It started to happen in June 2009. I did a system recovery on Oct. 19 and it seemed to have worked, but then it happened on Oct. 26. Then again last night.
I've been trying to upload, but don't know how. I can't open it either. I tried the windows debugger but its says: You don't have permission to open this file. Contact the file owner or an administrator to obtain permission. Ugggghhh....don't really know what to do anymore, I know squat about computers. making my brain spin around.

 

[dan819]

OK - I finally figured it out

View attachment 34432
View attachment 34425

 

[H2SO4]

Both crashes are the very similar. Update this NIC driver and that should do the trick:

Image path: \SystemRoot\system32\DRIVERS\netw5v64.sys
Image name: netw5v64.sys
Timestamp: Fri Mar 27 03:21:24 2009 (49CBAB84)

 

[dan819]

OK, hopefully this worked if not I'LL BE BACK