Help & Support Stopped Working!

[CMSgt84]

This is the second major issue with WIN& Pro. First my management console stopped working. A member created a shortcut to allow me to open up the console.

Now my Help & Support opens from the start menu but when a search help finds the topic but it opens then states it has stopped working!

Help! Will I have to perform a windows repair?

 

[HMonk]

While it may not be as aggressive as repair, you can try running sfc /scannow from an elevated cmd prompt. Brink has a tutorial on how to open the prompt here

For me, the sfc is the quickest, easiest, and safest way to restore corrupt/missing files if only because it denies me the opportunity to make repair mistakes.

Monk

 

[CMSgt84]

Monk,

I ran SFC, but it still does not work.

Pat

 

[richc46]

Try a system restore from before any trouble began.

 

[CMSgt84]

System Restore does not work. I turned off my Norton Internet Security & it still did not work. I ran RegCure & it never fixed the problem.


Do you think I will have to run Windows Repair or reformatt & install W& clean?

 

[richc46]

http://www.sevenforums.com/tutorials/3413-repair-install.html?filter[2]=General Tips

If you do not have a Win 7 DVD, you can create a repair DVD
http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html?ltr=S

 

[CMSgt84]

I do have a Windows backup copy but I have installed several programs since then.

If I perform a fix, should I start with system repair or should I reinstall windows? If one of these don't work then I will prepare for a clean install.

 

[richc46]

Start with the repair. The clean install would be last, since it causes the most headaches; programs must be reinstalled.

 

[manhunter2826]

I do have a Windows backup copy but I have installed several programs since then.

If I perform a fix, should I start with system repair or should I reinstall windows? If one of these don't work then I will prepare for a clean install.

I would try the system restore first.

 

[kucing13]

He did try restore if im not mistaken. Just do system repair using windows disk and if problems continues. Try fresh clean install mate

EDIT. when you do system repair. check any recent software or hardware installed that might cause your prob

 

[richc46]

Agreed.

 

[manhunter2826]

He did try restore if im not mistaken. Just do system repair using windows disk and if problems continues. Try fresh clean install mate

EDIT. when you do system repair. check any recent software or hardware installed that might cause your prob

Agreed

 

[kucing13]

safety in browsing is important

 

[manhunter2826]

safety in browsing is important

Yep, esp. given the anonymity on the Internet.

 

[kucing13]

you never know what sort of strangers may past through you "windows"

and i mean "windows"

 

[manhunter2826]

you never know what sort of strangers may past through you "windows"

and i mean "windows"

Net curtains ?

 

[kucing13]

you never know what sort of strangers may past through you "windows"

and i mean "windows"

Net curtains ?

errr,probably

 

[CMSgt84]

Just performed a repair install & it fixed everything that was broke. I do hope system restore works now too!

Thanks for the help.

 

[kucing13]

glade your problems solved mate.cheers

 

[richc46]

Glad that it all worked out, good luck.