Help w/Kodak AiO Printer

[MeandHer]

I have a laptop running Windows 7 (64 bit) and I cannot get my Kodak 5100 AiO printer to work. I have downloaded the latest software from the kodak website and downloaded the latest firmware but programs such as notepad, paint or word will not print. The only thing I can get to print is a calibration page from the "maintenance" button under "Printer Preferences". I'm on hold with a kodak tech. as I type this message. So far, he's had me remove device & install the printer with no results....still can't print. Next thing we just tried was stopping & re-starting the printer spooler.....still can't print. He put me hold again. We went to "device manager" I had 2 usb composites, so he had me uninstall one. I then removed printer again & re-installed the printer.....still can't print. Back on hold so he can talk to his supervisor. Now I've been asked to uninstall the printer and download the software and firmware again. This will take awhile. If anyone else has had this issue resolved please let me know how.

 

[ITGIRL]

Hello Meandher!

When you try to print in word, does it go to the queue? What driver do you currently have?

Thanks,
Sarah

 

[strollin]

I know it is of no consolation to you but I have my Kodak 5100 AIO working fine on my desktop with Win 7 Pro 32-bit so I can vouch that the Kodak Win 7 driver works on a 32-bit system. Maybe some else can chime in with regards to it working on a 64-bit system.

 

[MeandHer]

Yes, when I print with any program if you watch the "(x) documents pending" icon, after I hit "print" a (1) will appear in the ( ) for a split second. Then it will go back to (0) documents pending.