Solved How to uninstall an incomplete installation of IE9 on windows 32 bit

fastvolume

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How do you uninstall an incomplete IE9 on windows 7 ultimate 32 bit machine.

I have tried to uninstall the update from programmes and features but it fails with not all components have been uninstalled.
I have tried Mr fixit, this say's complete but IE 9 is still present.

This is preventing any updates being available.
Checksurpersist log is attached and shows the problems I have cleaned up in regard to IE 9 patch KB2722913. The log is now clear.
 

My Computer My Computer

At a glance

windows 7 ultimate 32 bitIntel T2130 1.86GHz 1.87GHz2 GBMobile Intel 945 Express Chipset Family
Computer type
Laptop
Computer Manufacturer/Model Number
Dell Inspiron 6400
OS
windows 7 ultimate 32 bit
CPU
Intel T2130 1.86GHz 1.87GHz
Memory
2 GB
Graphics Card(s)
Mobile Intel 945 Express Chipset Family
Hard Drives
Toshiba MK1637GSX ATA
Antivirus
Microsft Security Essential
Browser
Mozilla

My Computer My Computer

At a glance

W7 Pro SP1 64biti78GBIntel HD Graphics
Computer type
Laptop
Computer Manufacturer/Model Number
Employer provided Dell Latitude
OS
W7 Pro SP1 64bit
CPU
i7
Memory
8GB
Graphics Card(s)
Intel HD Graphics
Hard Drives
crappy SSD
Antivirus
Employer mandated Symantec Endpoint Protection
Browser
Pale Moon 64bit, IE11 64bit & Chrome 64bit
IE 9 standalone: Setup can't continue because a more recent version of Internet explorer is installed on your computer

IE10 standalone:Internet Explorer 10 can only be installed on windows 7 Service Pack 1 or Higher

KB976932 shows as installed 26/02/2011
System Properties shows this as Windows 7 Ultimate not Windows 7 Ultimate SP 1

IE11 standalone:Internet Explorer 11 can only be installed on windows 7 Service Pack 1 or Higher
 

My Computer My Computer

At a glance

windows 7 ultimate 32 bitIntel T2130 1.86GHz 1.87GHz2 GBMobile Intel 945 Express Chipset Family
Computer type
Laptop
Computer Manufacturer/Model Number
Dell Inspiron 6400
OS
windows 7 ultimate 32 bit
CPU
Intel T2130 1.86GHz 1.87GHz
Memory
2 GB
Graphics Card(s)
Mobile Intel 945 Express Chipset Family
Hard Drives
Toshiba MK1637GSX ATA
Antivirus
Microsft Security Essential
Browser
Mozilla

My Computer My Computer

At a glance

W7 Pro SP1 64biti78GBIntel HD Graphics
Computer type
Laptop
Computer Manufacturer/Model Number
Employer provided Dell Latitude
OS
W7 Pro SP1 64bit
CPU
i7
Memory
8GB
Graphics Card(s)
Intel HD Graphics
Hard Drives
crappy SSD
Antivirus
Employer mandated Symantec Endpoint Protection
Browser
Pale Moon 64bit, IE11 64bit & Chrome 64bit
CBS log attached

CBS log attached.
 

My Computer My Computer

At a glance

windows 7 ultimate 32 bitIntel T2130 1.86GHz 1.87GHz2 GBMobile Intel 945 Express Chipset Family
Computer type
Laptop
Computer Manufacturer/Model Number
Dell Inspiron 6400
OS
windows 7 ultimate 32 bit
CPU
Intel T2130 1.86GHz 1.87GHz
Memory
2 GB
Graphics Card(s)
Mobile Intel 945 Express Chipset Family
Hard Drives
Toshiba MK1637GSX ATA
Antivirus
Microsft Security Essential
Browser
Mozilla
Sorry that no one has picked up your thread.

Have you made any progress on your own?
 

My Computer My Computer

At a glance

W7 Pro SP1 64biti78GBIntel HD Graphics
Computer type
Laptop
Computer Manufacturer/Model Number
Employer provided Dell Latitude
OS
W7 Pro SP1 64bit
CPU
i7
Memory
8GB
Graphics Card(s)
Intel HD Graphics
Hard Drives
crappy SSD
Antivirus
Employer mandated Symantec Endpoint Protection
Browser
Pale Moon 64bit, IE11 64bit & Chrome 64bit
I have had no progress

I did find this in the windows setup log

Windows update could not be installed because of error 2149842967 "" (Command line: ""C:\Windows\system32\wusa.exe" "C:\Users\mark\Downloads\IE9-Windows6.1-KB2722913-x86.msu" ")
Log Name: Setup
Source: Microsoft-Windows-WUSA
Date: 26/08/2013 13:49:40
Event ID: 3
Task Category: None
Level: Error
Keywords:
User: laptop2\mark
Computer: laptop2
Description:
Windows update could not be installed because of error 2149842967 "" (Command line: ""C:\Windows\system32\wusa.exe" "C:\Users\mark\Downloads\IE9-Windows6.1-KB2722913-x86.msu" ")
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WUSA" Guid="{09608C12-C1DA-4104-A6FE-B959CF57560A}" />
<EventID>3</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2013-08-26T11:49:40.340352000Z" />
<EventRecordID>1792</EventRecordID>
<Correlation />
<Execution ProcessID="2076" ThreadID="740" />
<Channel>Setup</Channel>
<Computer>laptop2</Computer>
<Security UserID="S-1-5-21-1266101030-3584304517-2181711267-1000" />
</System>
<EventData>
<Data Name="UpdateTitle">
</Data>
<Data Name="ErrorCode">2149842967</Data>
<Data Name="ErrorString">
</Data>
<Data Name="CommandLine">"C:\Windows\system32\wusa.exe" "C:\Users\mark\Downloads\IE9-Windows6.1-KB2722913-x86.msu" </Data>
</EventData>
</Event>

Initiating changes for package 982861. Current state is Installed. Target state is Absent. Client id: Software Explorer.
Log Name: Setup
Source: Microsoft-Windows-Servicing
Date: 26/08/2013 17:59:54
Event ID: 1
Task Category: None
Level: Information
Keywords:
User: SYSTEM
Computer: laptop2
Description:
Initiating changes for package 982861. Current state is Installed. Target state is Absent. Client id: Software Explorer.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Servicing" Guid="{BD12F3B8-FC40-4A61-A307-B7A013A069C1}" />
<EventID>1</EventID>
<Version>0</Version>
<Level>0</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2013-08-26T15:59:54.519862900Z" />
<EventRecordID>1794</EventRecordID>
<Correlation />
<Execution ProcessID="5940" ThreadID="2820" />
<Channel>Setup</Channel>
<Computer>laptop2</Computer>
<Security UserID="S-1-5-18" />
</System>
<UserData>
<CbsPackageInitiateChanges xmlns="http://manifests.microsoft.com/win/2004/08/windows/setup_provider">
<PackageIdentifier>982861</PackageIdentifier>
<InitialPackageState>Installed</InitialPackageState>
<IntendedPackageState>Absent</IntendedPackageState>
<Client>Software Explorer</Client>
</CbsPackageInitiateChanges>
</UserData>
</Event>
 

My Computer My Computer

At a glance

windows 7 ultimate 32 bitIntel T2130 1.86GHz 1.87GHz2 GBMobile Intel 945 Express Chipset Family
Computer type
Laptop
Computer Manufacturer/Model Number
Dell Inspiron 6400
OS
windows 7 ultimate 32 bit
CPU
Intel T2130 1.86GHz 1.87GHz
Memory
2 GB
Graphics Card(s)
Mobile Intel 945 Express Chipset Family
Hard Drives
Toshiba MK1637GSX ATA
Antivirus
Microsft Security Essential
Browser
Mozilla
Thanks for the windows setup log.

Hopefully, someone will be able to help you with this.
 

My Computer My Computer

At a glance

W7 Pro SP1 64biti78GBIntel HD Graphics
Computer type
Laptop
Computer Manufacturer/Model Number
Employer provided Dell Latitude
OS
W7 Pro SP1 64bit
CPU
i7
Memory
8GB
Graphics Card(s)
Intel HD Graphics
Hard Drives
crappy SSD
Antivirus
Employer mandated Symantec Endpoint Protection
Browser
Pale Moon 64bit, IE11 64bit & Chrome 64bit
The "Windows update could not be installed because of error 2149842967" indicates that the hotfix is not application to your machine.

Try using the manual uninstall routine for IE9....
What to do if you can
work through all the methods in order.
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Checksur.log

Checksur.log attached

I have been able to fix all the missing package manifests except Servicing\Packages\Package_for_ervicing\Packages\Package_for_KB2722913~31bf3856ad364e35~x86~~9.4.1.0.cat~31bf3856ad364e35~x86~~9.4.1.0.cat

I have done this by expanding Servicing\Package\Package_for_KB2722913~31bf3856ad364e35~x86~~9.4.1.0.cat to c:\windows\Temp\CheckSur\Winsxs\Manifests

Every KB2722913 I have downloaded does not contain this package \Package_for_KB2722913~31bf3856ad364e35~x86~~9.4.1.0

I deleted it in the registry but the pc became unstable so I restored it back to a previous point. That is why all the packages are showing as corrupt
 

My Computer My Computer

At a glance

windows 7 ultimate 32 bitIntel T2130 1.86GHz 1.87GHz2 GBMobile Intel 945 Express Chipset Family
Computer type
Laptop
Computer Manufacturer/Model Number
Dell Inspiron 6400
OS
windows 7 ultimate 32 bit
CPU
Intel T2130 1.86GHz 1.87GHz
Memory
2 GB
Graphics Card(s)
Mobile Intel 945 Express Chipset Family
Hard Drives
Toshiba MK1637GSX ATA
Antivirus
Microsft Security Essential
Browser
Mozilla
You have to rename the update.mum and update.cat files for the basic ones. :) (nothing is ever simple!)

How did you replace the files?- if by any other means that using CheckSUR, there's a good chance that you have to do it again.
Please run a new CheckSUR scan and post the new log.
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Checksur attached

Checksur.log uploaded

After checksur run. Steps followed below

Unavailable repair files:
servicing\packages\Package_for_KB2722913~31bf3856ad364e35~x86~~9.4.1.0.mum
servicing\packages\Package_for_KB2722913~31bf3856ad364e35~x86~~9.4.1.0.cat

expand -f:* xxxxxx.msu c:\tmp (expanded KB2722913 msu file )
expand -f:* xxxxxxxx.cab c:\windows\Temp\CheckSur\Servicing\Packages (Then expanded the whatever.cab)
Copied the manifest files to c:\windows\Temp\CheckSur\Winsxs\Manifests

file expanded
IE9-Windows6.1-KB2722913-x86.msu

expanded .cab

expand -f:* IE9-Windows6.1-KB2722913-x86.cab c:\windows\Temp\CheckSur\Servicing\Packages

c:\Windows\Temp\CheckSUR\servicing\Packages>dir
Volume in drive C is OS
Volume Serial Number is 1472-FE0C

Directory of c:\Windows\Temp\CheckSUR\servicing\Packages

05/09/2013 20:52 <DIR> .
05/09/2013 20:52 <DIR> ..
29/06/2012 08:01 8,271 package_1_for_kb2722913_bf~31bf3856ad364e35~x86~~9.4.1.0.cat
29/06/2012 07:55 2,013 package_1_for_kb2722913_bf~31bf3856ad364e35~x86~~9.4.1.0.mum
29/06/2012 07:56 9,170 package_1_for_kb2722913~31bf3856ad364e35~x86~~9.4.1.0.cat
29/06/2012 07:54 2,740 package_1_for_kb2722913~31bf3856ad364e35~x86~~9.4.1.0.mum
29/06/2012 08:01 180,542 package_2_for_kb2722913_bf~31bf3856ad364e35~x86~~9.4.1.0.cat
29/06/2012 07:55 11,668 package_2_for_kb2722913_bf~31bf3856ad364e35~x86~~9.4.1.0.mum
29/06/2012 07:56 353,614 package_2_for_kb2722913~31bf3856ad364e35~x86~~9.4.1.0.cat
29/06/2012 07:54 22,989 package_2_for_kb2722913~31bf3856ad364e35~x86~~9.4.1.0.mum
29/06/2012 08:01 7,414 package_for_kb2722913_rtm_bf~31bf3856ad364e35~x86~~9.4.1.0.cat
29/06/2012 07:55 2,340 package_for_kb2722913_rtm_bf~31bf3856ad364e35~x86~~9.4.1.0.mum
29/06/2012 07:56 7,416 package_for_kb2722913_rtm~31bf3856ad364e35~x86~~9.4.1.0.cat
29/06/2012 07:54 2,383 package_for_kb2722913_rtm~31bf3856ad364e35~x86~~9.4.1.0.mum
29/06/2012 08:01 7,414 update-bf.cat
29/06/2012 07:55 2,073 update-bf.mum
29/06/2012 07:56 7,414 update.cat
29/06/2012 07:54 2,107 update.mum


Manifest files not shown

copy *.manifest c:\windows\Temp\CheckSur\Winsxs\Manifests

Reran Checksur

checksur file : Windows6.1-KB947821-v27-x86.msu
 

My Computer My Computer

At a glance

windows 7 ultimate 32 bitIntel T2130 1.86GHz 1.87GHz2 GBMobile Intel 945 Express Chipset Family
Computer type
Laptop
Computer Manufacturer/Model Number
Dell Inspiron 6400
OS
windows 7 ultimate 32 bit
CPU
Intel T2130 1.86GHz 1.87GHz
Memory
2 GB
Graphics Card(s)
Mobile Intel 945 Express Chipset Family
Hard Drives
Toshiba MK1637GSX ATA
Antivirus
Microsft Security Essential
Browser
Mozilla
The errors from the log...
Code:
Unavailable repair files:
 servicing\packages\Package_for_KB2722913~31bf3856ad364e35~x86~~9.4.1.0.mum
 servicing\packages\Package_for_KB2722913~31bf3856ad364e35~x86~~9.4.1.0.mum
 servicing\packages\Package_for_KB2722913~31bf3856ad364e35~x86~~9.4.1.0.cat
 servicing\packages\Package_for_KB2722913~31bf3856ad364e35~x86~~9.4.1.0.cat
You have to rename
update.mum to Package_for_KB2722913~31bf3856ad364e35~x86~~9.4.1.0.mum
and
update.cat to Package_for_KB2722913~31bf3856ad364e35~x86~~9.4.1.0.cat
before inserting them into the C:\Windows\Temp\Checksur\servicing\Packages folder
 
Last edited:

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Package watchlist missing

I renamed the .cat and .mum file for the missing package. This has now removed the corrupt package. I now have CBS Watchlist Package Missing 0x80070002 and CBS Watchlist Component Missing 0x80070002 as per attache checksur.log.
 

My Computer My Computer

At a glance

windows 7 ultimate 32 bitIntel T2130 1.86GHz 1.87GHz2 GBMobile Intel 945 Express Chipset Family
Computer type
Laptop
Computer Manufacturer/Model Number
Dell Inspiron 6400
OS
windows 7 ultimate 32 bit
CPU
Intel T2130 1.86GHz 1.87GHz
Memory
2 GB
Graphics Card(s)
Mobile Intel 945 Express Chipset Family
Hard Drives
Toshiba MK1637GSX ATA
Antivirus
Microsft Security Essential
Browser
Mozilla
I *know* I replied to this earlier - but it seems to have gotten lost in the post! :(

You seem to be fairly proficient - so I'll let you loose on your own, but don't be shy if you hit a wall somewhere :)
Don't forget, there is no 'Undo' button in the registry, so be careful, and make backups!

Start here for the missing package errors http://niemiro.co.uk/Blog/windows-u...tabase-index/f-cbs-watchlist-package-missing/

..and follow the links there for the missing Components errors afterwards.
 
Last edited:

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
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