Solved I.E.9 being detected as I.E.7

fireberd

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One of my clients says many sites such as paypal, detect and give him a message that he is using an older browser (or a couple sites tell him to upgrade to Win 8). I had him check the "about" and it shows Internet Explorer 9.

This is what he gets from paypal:
Update your browser: It looks like you're using an older browser that may have known security issues. Help protect your account


Doing a search, I found this can happen if the website is not detecting the browser properly. paypal must be detecting it properly as I do not get the message with my I.E.9

I haven't been to his location to actually check what he has, just e-mails so far.
 

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Windows 10 64 bitIntel i7 6700K16GB Corsair DominatorIntel CPU Graphics
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PC/Desktop
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My Own Build
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Windows 10 64 bit
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Intel i7 6700K
Motherboard
ASUS ROG Maximus VIII Hero
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16GB Corsair Dominator
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Intel CPU Graphics
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RealTek
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27" Dell S2719dgf
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1 TB Samsung 850 EVO SSD for Win 10 Pro
500GB Samsung 850 EVO SSD for Win 10 Insider
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Cakewalk (Sonar) by BandLab and Studio One 4.1 Pro recording studio software. MOTU 896Mk3 Hybrid recording interface, Frontier Tranzport wireless control unit, Behringer X-Touch Control Surface.
Five USB connected optical drives for CD Audio production using Nero BurningROM
Make sure it is not set to use compatibility view on those sites. I've seen it cause those errors before.
 

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Windows 7 Professional SP1 64-bitIntel Core i5-2450M @2.5 GHz6 GB DDR3 1333MHzIntel HD 3000
Computer type
Laptop
Computer Manufacturer/Model Number
Toshiba P775-S7100
OS
Windows 7 Professional SP1 64-bit
CPU
Intel Core i5-2450M @2.5 GHz
Memory
6 GB DDR3 1333MHz
Graphics Card(s)
Intel HD 3000
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Built-in 17.3" LED; 22" Insignia NS-L22Q-10A
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1600x900; 1360x768
Hard Drives
750 GB Hitachi
1TB Seagate FreeAgent External
Internet Speed
Verizon DSL Speed(Down/Up): 3360 Kbps / 800 Kbps
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MSE and MBAM Pro
Browser
IE10
Some sites run spam/ads Update your "IE 8" etc. with links to who knows where if you click on them.

Yes they look legit but when they tell you to update your IE8 to IE9 and your using Sandboxed Chrome then I got suspicious. ;)
 

My Computer My Computer

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Windows7 Pro 64bit SP-1; Windows XP Pro 32bitIntel Core i7-870 Lynnfield 2.93GHz LGA 1156 ...8GB@1400MHz Crucial Ballistix DDR3-1600 4x2GBASUS ENGTX460 DirectCU/2DI/1GD5 1GB 256-bit G...
Computer Manufacturer/Model Number
Hopalong/ Godzilla
OS
Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
CPU
Intel Core i7-870 Lynnfield 2.93GHz LGA 1156 95W Quad-Core
Motherboard
ASUS P7P55D-E PRO
Memory
8GB@1400MHz Crucial Ballistix DDR3-1600 4x2GB
Graphics Card(s)
ASUS ENGTX460 DirectCU/2DI/1GD5 1GB 256-bit GDDR5
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VIA Onboard
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Asus VS248H-P 24"; Samsung SyncMaster 941BW 19"ws
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1920x1080; 1440x900
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Samsung 830 120GB SSD
Intel 320 120GB SSD
Western Digital Caviar Black WD7501AALS 750GB 7200 RPM SATA 3.0Gb/s
Western Digital Caviar Black WD6401AALS 640GB 7200 RPM SATA 3.0Gb/s
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COOLER MASTER Silent Pro RS850-AMBAJ3-US 850W Modular
Case
COOLER MASTER HAF 932 RC-932-KKN5-GP Black
Cooling
Scythe "Mugen-2 Rev.B" (2 ScytheKaze-Jyuni PWM fans)
Keyboard
Logitech K-320
Mouse
Kensington
Antivirus
Avast Inernet Suite
Browser
IE 9 ; Chrome
I suspected the scareware/malware. But he's getting it on the legitimate secure paypal site too.

I had him check the compatibility mode but it wasn't set or listed in the compatibility view panel.
 

My Computer My Computer

At a glance

Windows 10 64 bitIntel i7 6700K16GB Corsair DominatorIntel CPU Graphics
Computer type
PC/Desktop
Computer Manufacturer/Model Number
My Own Build
OS
Windows 10 64 bit
CPU
Intel i7 6700K
Motherboard
ASUS ROG Maximus VIII Hero
Memory
16GB Corsair Dominator
Graphics Card(s)
Intel CPU Graphics
Sound Card
RealTek
Monitor(s) Displays
27" Dell S2719dgf
Screen Resolution
2560X1440
Hard Drives
1 TB Samsung 850 EVO SSD for Win 10 Pro
500GB Samsung 850 EVO SSD for Win 10 Insider
2 TB drive for backup
PSU
EVGA Supernova 750G2
Case
BeQuiet Silent Base 600
Cooling
Deepcool Captain 120EX
Keyboard
Microsoft Wireless 2000
Mouse
Microsoft wireless
Internet Speed
100 MB/sec (Cable)
Antivirus
Microsoft Defender and Malwarebytes
Browser
Edge/Firefox
Other Info
Cakewalk (Sonar) by BandLab and Studio One 4.1 Pro recording studio software. MOTU 896Mk3 Hybrid recording interface, Frontier Tranzport wireless control unit, Behringer X-Touch Control Surface.
Five USB connected optical drives for CD Audio production using Nero BurningROM
I have had the "update" link show before on legitimate sites when using IE 9. I almost always use IE 9.

Click here to get "IE 9 now" or "Update your IE 7/8 to IE 9" and I'm using IE 9.

They are ads at best even on Paypal.
 

My Computer My Computer

At a glance

Windows7 Pro 64bit SP-1; Windows XP Pro 32bitIntel Core i7-870 Lynnfield 2.93GHz LGA 1156 ...8GB@1400MHz Crucial Ballistix DDR3-1600 4x2GBASUS ENGTX460 DirectCU/2DI/1GD5 1GB 256-bit G...
Computer Manufacturer/Model Number
Hopalong/ Godzilla
OS
Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
CPU
Intel Core i7-870 Lynnfield 2.93GHz LGA 1156 95W Quad-Core
Motherboard
ASUS P7P55D-E PRO
Memory
8GB@1400MHz Crucial Ballistix DDR3-1600 4x2GB
Graphics Card(s)
ASUS ENGTX460 DirectCU/2DI/1GD5 1GB 256-bit GDDR5
Sound Card
VIA Onboard
Monitor(s) Displays
Asus VS248H-P 24"; Samsung SyncMaster 941BW 19"ws
Screen Resolution
1920x1080; 1440x900
Hard Drives
Samsung 830 120GB SSD
Intel 320 120GB SSD
Western Digital Caviar Black WD7501AALS 750GB 7200 RPM SATA 3.0Gb/s
Western Digital Caviar Black WD6401AALS 640GB 7200 RPM SATA 3.0Gb/s
PSU
COOLER MASTER Silent Pro RS850-AMBAJ3-US 850W Modular
Case
COOLER MASTER HAF 932 RC-932-KKN5-GP Black
Cooling
Scythe "Mugen-2 Rev.B" (2 ScytheKaze-Jyuni PWM fans)
Keyboard
Logitech K-320
Mouse
Kensington
Antivirus
Avast Inernet Suite
Browser
IE 9 ; Chrome
I still have to think there is some issue with the user's system that he is getting these. I'm going to have him run ccleaner and clear cookies and temporary internet files and see if that makes a difference. I'm sure he's never done this.

User reports his wife's PC can access the same sites and does not get the notice, also suggesting its something in his machine. He has run malwarebytes and it did not detect anything.
 
Last edited:

My Computer My Computer

At a glance

Windows 10 64 bitIntel i7 6700K16GB Corsair DominatorIntel CPU Graphics
Computer type
PC/Desktop
Computer Manufacturer/Model Number
My Own Build
OS
Windows 10 64 bit
CPU
Intel i7 6700K
Motherboard
ASUS ROG Maximus VIII Hero
Memory
16GB Corsair Dominator
Graphics Card(s)
Intel CPU Graphics
Sound Card
RealTek
Monitor(s) Displays
27" Dell S2719dgf
Screen Resolution
2560X1440
Hard Drives
1 TB Samsung 850 EVO SSD for Win 10 Pro
500GB Samsung 850 EVO SSD for Win 10 Insider
2 TB drive for backup
PSU
EVGA Supernova 750G2
Case
BeQuiet Silent Base 600
Cooling
Deepcool Captain 120EX
Keyboard
Microsoft Wireless 2000
Mouse
Microsoft wireless
Internet Speed
100 MB/sec (Cable)
Antivirus
Microsoft Defender and Malwarebytes
Browser
Edge/Firefox
Other Info
Cakewalk (Sonar) by BandLab and Studio One 4.1 Pro recording studio software. MOTU 896Mk3 Hybrid recording interface, Frontier Tranzport wireless control unit, Behringer X-Touch Control Surface.
Five USB connected optical drives for CD Audio production using Nero BurningROM

My Computer My Computer

At a glance

Windows 10 64 bitIntel i7 6700K16GB Corsair DominatorIntel CPU Graphics
Computer type
PC/Desktop
Computer Manufacturer/Model Number
My Own Build
OS
Windows 10 64 bit
CPU
Intel i7 6700K
Motherboard
ASUS ROG Maximus VIII Hero
Memory
16GB Corsair Dominator
Graphics Card(s)
Intel CPU Graphics
Sound Card
RealTek
Monitor(s) Displays
27" Dell S2719dgf
Screen Resolution
2560X1440
Hard Drives
1 TB Samsung 850 EVO SSD for Win 10 Pro
500GB Samsung 850 EVO SSD for Win 10 Insider
2 TB drive for backup
PSU
EVGA Supernova 750G2
Case
BeQuiet Silent Base 600
Cooling
Deepcool Captain 120EX
Keyboard
Microsoft Wireless 2000
Mouse
Microsoft wireless
Internet Speed
100 MB/sec (Cable)
Antivirus
Microsoft Defender and Malwarebytes
Browser
Edge/Firefox
Other Info
Cakewalk (Sonar) by BandLab and Studio One 4.1 Pro recording studio software. MOTU 896Mk3 Hybrid recording interface, Frontier Tranzport wireless control unit, Behringer X-Touch Control Surface.
Five USB connected optical drives for CD Audio production using Nero BurningROM
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