I have a Blue Screen error I think the problem is in "dxgkrnl.sys"

[ahmadmeleha]

I have a Blue Screen error I think the problem is in "dxgkrnl.sys"

I had this problem once before but it disappeared spontaneously and I didn't give attention to it
but now i have it again and it really annoys me !!

when I turn on my PC it load once just before the welcome screen and a blue error screen appears then it restarts again
then when the OS load this message comes up

Windows has recovered from unexpected shutdown

problem details
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 3073

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80063A2010
BCP2: FFFFF8800F2000DC
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\041212-17752-01.dmp
C:\Users\Dr. Ahmad\AppData\Local\Temp\WER-43773-0.sysdata.xml

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C:\Windows\system32\en-US\erofflps.txt

I've reinstalled my OS twice
it works well then after a while this problem comes up again!!

I've downloaded a tool named "BlueScreenView" it showed that there is an error with the file "dxgkrnl.sys"
here's a print screen for the tool analysis

​

I've searched Drive C:\ for the file and I've found it in 2 places
C:\Windows\System32\drivers
C:\Windows\winsxs\amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.17514_none_09ee9e0dfa2c4fbd

I've tried to delete it but it didn't !!

I don't know what to do please help me to get rid of it

I'm using Windows 7 Ultimate 64-bit

 

[zigzag3143]

"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps

http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html