Internal Error: Failed to get path of 64-bit Program Files directory.

tomsterley

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I have been getting the above error on every 64-bit software I try to install, I also looked at the keys in the registry for CurrentVersion and there is nothing there, which worries me. Is there a way to fix this without reinstalling windows?
 

My Computer My Computer

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Windows 7 Home Premium 64bitIntel Pentium P6200 @ 2.13 GHz3 GB - Dual-Channel DDR3 @ 532MHz (7-7-7-20)Intel Graphics
Computer type
Laptop
Computer Manufacturer/Model Number
Acer Aspire 5733Z
OS
Windows 7 Home Premium 64bit
CPU
Intel Pentium P6200 @ 2.13 GHz
Motherboard
Acer Aspire 5733Z V1.07
Memory
3 GB - Dual-Channel DDR3 @ 532MHz (7-7-7-20)
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Intel Graphics
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High Definition Audio Device
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Gateway 1440 x 900 Display
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1440x900 / 1366x768
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PSU
Charger: Gold Pheonix 65W AC Adapter
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Multimedia LED
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Gateway Rev.C
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Avast 2015
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Google Chrome
Hi Tom,
from an elevated command mode run

sfc /scannow

Where EXACTLY did you look in the registry,
i'll look at mine

Roy
 

My Computer My Computer

At a glance

W7 home premium 32bit/W7HP 64bit/w10 tp insid...E5300 dual core3gbNvidia Geforce 7100 Nforce 630i
Computer type
PC/Desktop
Computer Manufacturer/Model Number
medionl/Aspire 6930G/acer x55a
OS
W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
CPU
E5300 dual core
Motherboard
medion MS7366
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3gb
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Nvidia Geforce 7100 Nforce 630i
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avixc
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n (isp resticted to 72)
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mse/pands
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palemoon
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Belkin Fd7050 n USB using Railink RT2870 drivers, more upto date
Hi Tom,
from an elevated command mode run

sfc /scannow

Where EXACTLY did you look in the registry,
i'll look at mine

Roy

I looked in the registry at
Code:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion
.

I attached the output of 'sfc /scannow' in sfcout.txt

Here is a screenshot of everything in the CurrentVersion folder:
 

Attachments

  • sc1.png
    sc1.png
    16.1 KB · Views: 5
  • sfcout.txt
    sfcout.txt
    1.5 KB · Views: 6

My Computer My Computer

At a glance

Windows 7 Home Premium 64bitIntel Pentium P6200 @ 2.13 GHz3 GB - Dual-Channel DDR3 @ 532MHz (7-7-7-20)Intel Graphics
Computer type
Laptop
Computer Manufacturer/Model Number
Acer Aspire 5733Z
OS
Windows 7 Home Premium 64bit
CPU
Intel Pentium P6200 @ 2.13 GHz
Motherboard
Acer Aspire 5733Z V1.07
Memory
3 GB - Dual-Channel DDR3 @ 532MHz (7-7-7-20)
Graphics Card(s)
Intel Graphics
Sound Card
High Definition Audio Device
Monitor(s) Displays
Gateway 1440 x 900 Display
Screen Resolution
1440x900 / 1366x768
Hard Drives
1
PSU
Charger: Gold Pheonix 65W AC Adapter
Keyboard
Multimedia LED
Mouse
Gateway Rev.C
Antivirus
Avast 2015
Browser
Google Chrome
This might help and it's easy to do.

Press the Windows Key and the Pause Key. You should get this.


Windows key plus Pause key.PNG
 

My Computer My Computer

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Windows 10 Pro. 64/ version 1709 Windows 7 Pr...Intel i7-6800K @ 4.3Corsair Platinum 16 gig @2400EVGA GTX 1070 OC
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
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EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.

Attachments

  • sc2.png
    sc2.png
    61.8 KB · Views: 2

My Computer My Computer

At a glance

Windows 7 Home Premium 64bitIntel Pentium P6200 @ 2.13 GHz3 GB - Dual-Channel DDR3 @ 532MHz (7-7-7-20)Intel Graphics
Computer type
Laptop
Computer Manufacturer/Model Number
Acer Aspire 5733Z
OS
Windows 7 Home Premium 64bit
CPU
Intel Pentium P6200 @ 2.13 GHz
Motherboard
Acer Aspire 5733Z V1.07
Memory
3 GB - Dual-Channel DDR3 @ 532MHz (7-7-7-20)
Graphics Card(s)
Intel Graphics
Sound Card
High Definition Audio Device
Monitor(s) Displays
Gateway 1440 x 900 Display
Screen Resolution
1440x900 / 1366x768
Hard Drives
1
PSU
Charger: Gold Pheonix 65W AC Adapter
Keyboard
Multimedia LED
Mouse
Gateway Rev.C
Antivirus
Avast 2015
Browser
Google Chrome
Hi Tom,
you definately seem lacking, here's mine
W7 Home premium 64bit.

Something has definately "removed" them, suggest you run
Malwarebytes free, (uncheck trial- Enable RootKit in dashboard)

Roy

compressed zip file attached
 

Attachments

  • hklmsoft.PNG
    hklmsoft.PNG
    15.3 KB · Views: 6
  • hklmsoft.zip
    hklmsoft.zip
    1.7 MB · Views: 10

My Computer My Computer

At a glance

W7 home premium 32bit/W7HP 64bit/w10 tp insid...E5300 dual core3gbNvidia Geforce 7100 Nforce 630i
Computer type
PC/Desktop
Computer Manufacturer/Model Number
medionl/Aspire 6930G/acer x55a
OS
W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
CPU
E5300 dual core
Motherboard
medion MS7366
Memory
3gb
Graphics Card(s)
Nvidia Geforce 7100 Nforce 630i
Monitor(s) Displays
avixc
Internet Speed
n (isp resticted to 72)
Antivirus
mse/pands
Browser
palemoon
Other Info
Belkin Fd7050 n USB using Railink RT2870 drivers, more upto date
Tom,
the attached zip(previous post) can be used to update your registry.

DO the scan first please.

Roy
 

My Computer My Computer

At a glance

W7 home premium 32bit/W7HP 64bit/w10 tp insid...E5300 dual core3gbNvidia Geforce 7100 Nforce 630i
Computer type
PC/Desktop
Computer Manufacturer/Model Number
medionl/Aspire 6930G/acer x55a
OS
W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
CPU
E5300 dual core
Motherboard
medion MS7366
Memory
3gb
Graphics Card(s)
Nvidia Geforce 7100 Nforce 630i
Monitor(s) Displays
avixc
Internet Speed
n (isp resticted to 72)
Antivirus
mse/pands
Browser
palemoon
Other Info
Belkin Fd7050 n USB using Railink RT2870 drivers, more upto date
Tom,
the attached zip(previous post) can be used to update your registry.

DO the scan first please.

Roy

Question: If I do this will it disable my MBAM trial and make me pay?

Also, I have a very bad habit of shutting down by holding the power button in, I am trying to get over that habit. Could that have caused this?
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bitIntel Pentium P6200 @ 2.13 GHz3 GB - Dual-Channel DDR3 @ 532MHz (7-7-7-20)Intel Graphics
Computer type
Laptop
Computer Manufacturer/Model Number
Acer Aspire 5733Z
OS
Windows 7 Home Premium 64bit
CPU
Intel Pentium P6200 @ 2.13 GHz
Motherboard
Acer Aspire 5733Z V1.07
Memory
3 GB - Dual-Channel DDR3 @ 532MHz (7-7-7-20)
Graphics Card(s)
Intel Graphics
Sound Card
High Definition Audio Device
Monitor(s) Displays
Gateway 1440 x 900 Display
Screen Resolution
1440x900 / 1366x768
Hard Drives
1
PSU
Charger: Gold Pheonix 65W AC Adapter
Keyboard
Multimedia LED
Mouse
Gateway Rev.C
Antivirus
Avast 2015
Browser
Google Chrome
Hi Tom,

no unchecking that option just means that you WONT get a nag in 30 days time saying buy me!!!

Please DO NOT use the hard shutdown method, it can easily corrupt anything downloading/installing and
Yes it could have caused this.

To make life easier for shutting down,
In your power option settings
Power buttons and lid (expand)
Lid closure action to shutdown

Roy
 

Attachments

  • power.PNG
    power.PNG
    19.2 KB · Views: 0

My Computer My Computer

At a glance

W7 home premium 32bit/W7HP 64bit/w10 tp insid...E5300 dual core3gbNvidia Geforce 7100 Nforce 630i
Computer type
PC/Desktop
Computer Manufacturer/Model Number
medionl/Aspire 6930G/acer x55a
OS
W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
CPU
E5300 dual core
Motherboard
medion MS7366
Memory
3gb
Graphics Card(s)
Nvidia Geforce 7100 Nforce 630i
Monitor(s) Displays
avixc
Internet Speed
n (isp resticted to 72)
Antivirus
mse/pands
Browser
palemoon
Other Info
Belkin Fd7050 n USB using Railink RT2870 drivers, more upto date
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