iTunes - iPod/iPhone "Remote"

[thomasron115]

A potential solution...

Hey guys,
I was reading this post the other day while struggling with the same problem of the Apple 'Remote' app authentication to a laptop running Windows 7.
After fiddling around with both my Norton 360 firewall and the built-in windows firewall for no use, i solved the problem when creating a port 'rule' in my D-Link wireless router settings.
Enabling the ports 3689 for TCP and 5353 for UDP (according to Apple's website) instantly allowed the Remote application to authenticate with iTunes.

i added a screen shot if anyone would want to try something similar with his router.


* "trigger type = both " , "public type = both" refers to both TCP & UDP.

 

[gluip]

I had similar problems unable to see my iPhone in tunes. (unable to set it up as a remote)
Reinstalling Bonjour 64 bit version fixed that issue for me. You can get it here
Apple - Downloads - Application Updates - Bonjour for Windows 1.0.6
Be sure to select the 64 bit version

 

[ofixler]

hey guys - any news on success with this in Windows 7? Just installed Windows 7 Pro 64-bit (Retail) as a clean install and still facing the issue...

 

[ofixler]

After all this time - just solved the issue!

It appears it was a problem with my Linksys WRT610N router. You are required to enable 'Filter multicast' under the Security tab in the admin interface. However, this issue was only effecting Windows 7 PCs...?

Hope this helps others!

 

[MilesR]

I have a Netgear DGN2000 router which doesn't have options regarding multicasting.

However, I did a fresh (retail) install of Win7 Professional (32bit) at the weekend and it still didn't work.
Following the advice above I re-installed the Bonjour service (32bit version), and then it started working...at the moment it is still working (I keep trying, just in case ).
NOTE: when running the EXE/MSI it does a repair rather than a fresh install.

So thanks "gluip" for the advice.

 

[MilesR]

Problem reoccurrence

As I'd suspected, when I updated to the new version of iTunes (9.02) the problem I had originally came back.
However, the re-installation/repair of the Bonjour service after the iTunes install has again sorted it out.

 

[Thor HoG]

iTunes iPhone Remote and Win 7

So, I was experiencing the exact same problem - couldn't get Remote iPhone app to work with iTunes (Windows 7 x64). The iPhone would pop up in devices, but the code I entered was not recognized. Firewall was set to accept all traffic for iTunes on Domain and Private (not public). I did a network capture, and saw UDP 5353 making a broadcast, which my iTunes PC recognized (thus, the iPhone showing up in devices). However, when I saw the response from my iTunes box, while UDP 5353, it was not associated with iTunes.exe. Just to be on the safe side, (not trusting the associating between iTunes.exe and the reply) I added an inbound UDP 5353 rule and outbound UDP 5353 rule in Windows Firewall with Advanced Setting (MMC). But that still didn't work. So, I was sitting there looking at the packet capture and analyzing the traffic between the iTunes box and the iPhone when my girlfriend walked up, looked at the packet dump, and said "Hey, why is the HTTP post response going from the iTunes box to the firewall instead of the iPhone?" Sure enough, she was right. My proxy config was set to pass all HTTP to my firewall proxy, and the iPhone was not determined to be a "local" address, and it did not "forward" the request back to the local LAN. So, the initial communication is UDP 5353, and the iTunes response post is over HTTP. When I changed my IE proxy config to bypass the proxy for the iPhone IP (set as a reservation in DHCP), it paired up immediately and is working perfectly. iTunes uses the IE proxy config (as do most programs creating HTTP connection objects). That fixed the problem for me.

Thor (Hammer of God)

 

[Thor HoG]

Just to verify, I added my Laptop running Win7 as well to see what would happen. This time the behavior was different as I did not have a proxy set up in that I could indeed pair, but could not play anything or connect to the library. I added UDP 5353 as a separate rule both inbound and outbound, and it worked immediately. Basically, you'll go into Windows Firewall, Advanced (authenicate if you have to) and create a new policy in Inbound and Outbound for port UDP 5353 Allow. That'll do 'er.
t

 

[Thor HoG]

Hey, and welcome to Se7en Forums!!!

I dont think you're going to find a ready solution to your problem due to the increasing bad blood between MS and Apple... You will have to make a decision .. buy apple, or buy microsoft ... or use a variation of linux which will do what you want....

good luck!

Um, there is no "increasing bad blood" between Apple and Microsoft. I successfully use my Macs with Windows all the time, and continue to. This is simply a UDP 5353 issue as I've already posted. For whatever reason, iTunes.exe is not registered as the service initiating the 5353 response, and thus, when the firewall is configured to allow iTunes.exe, it fails. I recommend that no one follow this advice of "you must decided" as you really don't. As someone else said, "best tool for the job."

t

 

[gsroman]

Problem solved...

Had the exact same problem on Windows 7. Tried firewall settings, disabling, nothing. Then I went into iTunes-> Edit -> Preferences -> Sharing, and then Share my library on my local network. That did the trick. Tried disabling again and I could not access, so at least for that was the reason.

Cheers!!

 

[piwikiwi]

Hi everyone, I have read this thread with interest because I have a similar problem.

My iPhone 3GS has no problem connecting to the iTunes libraries on my Mac OSX and WinXP laptops.
I simply cannot get it to access the library on my Vista HTPC (wired).
I have set Win-firewall privileges for iTunes, opened up the required ports on my router, ensured that the same network is being used, checked that remotes are allowed in iTunes, shared my library, checked Bonjour, erased all previous remotes......nothing.

The setup goes fine, the iPhone is displayed in iTunes, the code is (immediately) accepted whereupon the iPhone starts connecting to the library but never succeeds.

Does anyone have any more ideas?

Thanks!
Paul.

 

[Thor HoG]

Did you set a separate firewall rule for UDP 5353? The udp call is not logged as from "iTunes" so it doesn't get through the firewall if you have iTunes.exe set as a program as opposed to the port.

T

 

[piwikiwi]

Yes,
I opened TCP3689 and UDP5353 in both the Winfirewall and on the router.

It's infuriating....


Thanks for your reply!

 

[Jognt]

Hi, piwikiwi, if you find a solution to your problem, please let me know!
I also tried everything in this thread, i:

- Reinstalled Bonjour
- Reinstalled iTunes
- Told my firewall not to monitor traffic
- Adjusted the (disabled) windows firewall to allow Bonjour on both TCP as UDP
- Forwarded ports 3689TCP and 5353UDP to my PC
- Simply opened ports 3689TCP and 5353UDP
- Created a new user account to test in
- forgot remotes
- paired 1million times

None of these help. Every time i pair up, the code gets accepted no problem, my iphone 3gs cant find my PC after that though.

It works flawlessly on via my Macbook by the way, on the same network..

 

[Scotty89Uk]

My windows 7 used to allow me to do it, then I wiped my system and reinstalled windows 7, and then of course installed and updated AVG (free virus program and firewall) and it disabled me being able to use the remote, I came to this page, and noticed the info about bonjour and firewalls, so I disabled avg firewall and low and behold....suddenly my iphone shows up, so i renabled my avg firewall and it asked if it should block it. I said no and now all fine

 

[Scotty89Uk]

My windows 7 used to allow me to do it, then I wiped my system and reinstalled windows 7, and then of course installed and updated AVG (free virus program and firewall) and it disabled me being able to use the remote, I came to this page, and noticed the info about bonjour and firewalls, so I disabled avg firewall and low and behold....suddenly my iphone shows up, so i renabled my avg firewall and it asked if it should block it. I said no and now all fine

 

[MattOwens]

Just a quick thanks to ofixler ...Linksys 610N router - Check the option "Filter Multicast" on Security tab, in to ITunes, unselect "Look for remotes", said "OK", reselected "Look for remotes", said "OK" and up it popped.

Been driving me round the twist

 

[rossmoney]

In XP, I just resolved my problem with the iTunes Remote. Try going to "Windows Firewall With Advanced Security." Just type that into the XP or 7 search in the Start Menu.

Once there, double click "Inbound Rules" on the left, and double click "Bonjour" (I have two rules for Bonjour.........
Help this helped.
Shane

I did this exact method to both of my bonjour services and still no love. it's crazy, it was working before we got this new router. and now it works on my friend's macbook but not my pc.

-Ross

 

[D3l7a3ch0]

ok, I registered and now I'm here to add what I did to get my Apple Remote and itunes in Windows 7 working

perhaps someone who understands what all this means, more than I do, can get closer to a solution.

relevant config:

Clear Wireless WiMax 4G adapter via USB
Belkin Wireless Router via LAN cable
iTunes 9.2.1.5
iPhone 3GS w/ Apple Remote App

everything works as it should when:

internet sharing is turned OFF under network settings, for the Clear Wireless adapter
-however-
I can't browse the internet/use my wireless broadband

so it's one or the other.

internet sharing turned on = no apple remote
internet sharing turned off = apple remote, but no internet.

I'm over Apple remote for now.

 

[D3l7a3ch0]

Apple - Support - Discussions - Bonjour doesn't work after upgrading to ...

talks about replacing mDNSResponder.exe with an older itunes version.

I haven't verified this workaround. Still searching for an older version of mDNSResponder.exe