Keep getting BSOD randomly, can be in outlook, internet, skype 4 Bus

[cnkpadobi36]

Hello,

I keep getting a BSOD message that says Driver_Power_State_failure.

I have updated my Bios did not help

I have wiped the system clean did not help..

I have made sure all the drivers are up to date did not not.

Can you please help me read my dump files I have attached them to the ticket...

Hopefully you all can help me resolve this.

 

[axe0]

http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

 

[cnkpadobi36]

here is the requested DM

Here is the requested file from the computer that is having BSOD

 

[axe0]

Please upload it again, it is empty.

 

[cnkpadobi36]

second try.. not sure what happen the first time but here is the second try again...

 

[axe0]

The drivers from your keyboard are way too old, if you're lucky there are driver updates, if you're not lucky you should replace the keyboard.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8004050bb0, fffff80000b9a3d8, fffffa8009e94c60}

Unable to load image dwvkbd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dwvkbd64.sys
*** ERROR: Module load completed but symbols could not be loaded for dwvkbd64.sys
Probably caused by : ntkrnlmp

Followup:     MachineOwner


0: kd> !irp fffffa8009e94c60 1
Irp is active with 5 stacks 2 is current (= 0xfffffa8009e94d78)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
Flags = 00000000
ThreadListEntry.Flink = fffffa8009e94c80
ThreadListEntry.Blink = fffffa8009e94c80
IoStatus.Status = 00000000
IoStatus.Information = 00000000
RequestorMode = 00000000
Cancel = 00
CancelIrql = 0
ApcEnvironment = 00
UserIosb = 00000000
UserEvent = 00000000
Overlay.AsynchronousParameters.UserApcRoutine = 00000000
Overlay.AsynchronousParameters.UserApcContext = 00000000
Overlay.AllocationSize = 00000000 - 00000000
CancelRoutine = 00000000   
UserBuffer = 00000000
&Tail.Overlay.DeviceQueueEntry = fffffa8009e94cd8
Tail.Overlay.Thread = 00000000
Tail.Overlay.AuxiliaryBuffer = 00000000
Tail.Overlay.ListEntry.Flink = fffffa8009cfea88
Tail.Overlay.ListEntry.Blink = fffff80003074bc0
Tail.Overlay.CurrentStackLocation = fffffa8009e94d78
Tail.Overlay.OriginalFileObject = 00000000
Tail.Apc = 00000000
Tail.CompletionKey = 00000000
     cmd  flg cl Device   File     Completion-Context
 [IRP_MJ_POWER(16), IRP_MN_WAIT_WAKE(0)]
            0  0 fffffa8004050bb0 00000000 fffff880044c6940-00000000    
	       \Driver\PnpManager	dwvkbd64
			Args: 00000000 00000000 00000000 00000002
>[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 fffffa8006892540 00000000 00000000-00000000    pending
	       \Driver\dwvkbd
			Args: 00041100 00000001 00000001 00000002
 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 fffffa8006891040 00000000 fffff8800582ae08-00000000 Success Error Cancel pending
	      [COLOR="red"]*** WARNING: Unable to verify timestamp for ikbevent.sys
*** ERROR: Module load completed but symbols could not be loaded for ikbevent.sys[/COLOR]
 \Driver\ikbevent	kbdclass!KeyboardClassPowerComplete
			Args: 00041100 00000001 00000001 00000002
 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 fffffa8006883060 00000000 00000000-00000000    pending
	       \Driver\kbdclass
			Args: 00041100 00000001 00000001 00000002
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-fffffa8009c08e10    

			Args: 00000000 00000000 00000000 00000000

0: kd> !drvobj fffffa800583abf0 f
fffff80003075070: Unable to get value of ObpRootDirectoryObject
fffff80003075070: Unable to get value of ObpRootDirectoryObject
Driver object (fffffa800583abf0) is for:
 \Driver\dwvkbd
Driver Extension List: (id , addr)

Device Object list:
fffffa8006888a80  fffffa8006886a80  fffffa8006883410  fffffa8006892540
fffffa80068964e0  

DriverEntry:   fffff880044cf008	dwvkbd64
DriverStartIo: fffff880044c7260	dwvkbd64
DriverUnload:  fffff880044c62b0	dwvkbd64
AddDevice:     00000000	

Dispatch routines:
[00] IRP_MJ_CREATE                      fffff880044ccd8c	dwvkbd64+0x7d8c
[01] IRP_MJ_CREATE_NAMED_PIPE           fffff80002ea5c50	nt!IopInvalidDeviceRequest
[02] IRP_MJ_CLOSE                       fffff880044cce3c	dwvkbd64+0x7e3c
[03] IRP_MJ_READ                        fffff80002ea5c50	nt!IopInvalidDeviceRequest
[04] IRP_MJ_WRITE                       fffff80002ea5c50	nt!IopInvalidDeviceRequest
[05] IRP_MJ_QUERY_INFORMATION           fffff80002ea5c50	nt!IopInvalidDeviceRequest
[06] IRP_MJ_SET_INFORMATION             fffff80002ea5c50	nt!IopInvalidDeviceRequest
[07] IRP_MJ_QUERY_EA                    fffff80002ea5c50	nt!IopInvalidDeviceRequest
[08] IRP_MJ_SET_EA                      fffff80002ea5c50	nt!IopInvalidDeviceRequest
[09] IRP_MJ_FLUSH_BUFFERS               fffff880044c6e80	dwvkbd64+0x1e80
[0a] IRP_MJ_QUERY_VOLUME_INFORMATION    fffff80002ea5c50	nt!IopInvalidDeviceRequest
[0b] IRP_MJ_SET_VOLUME_INFORMATION      fffff80002ea5c50	nt!IopInvalidDeviceRequest
[0c] IRP_MJ_DIRECTORY_CONTROL           fffff80002ea5c50	nt!IopInvalidDeviceRequest
[0d] IRP_MJ_FILE_SYSTEM_CONTROL         fffff80002ea5c50	nt!IopInvalidDeviceRequest
[0e] IRP_MJ_DEVICE_CONTROL              fffff880044ccec4	dwvkbd64+0x7ec4
[0f] IRP_MJ_INTERNAL_DEVICE_CONTROL     fffff880044c6e8c	dwvkbd64+0x1e8c
[10] IRP_MJ_SHUTDOWN                    fffff80002ea5c50	nt!IopInvalidDeviceRequest
[11] IRP_MJ_LOCK_CONTROL                fffff80002ea5c50	nt!IopInvalidDeviceRequest
[12] IRP_MJ_CLEANUP                     fffff80002ea5c50	nt!IopInvalidDeviceRequest
[13] IRP_MJ_CREATE_MAILSLOT             fffff80002ea5c50	nt!IopInvalidDeviceRequest
[14] IRP_MJ_QUERY_SECURITY              fffff80002ea5c50	nt!IopInvalidDeviceRequest
[15] IRP_MJ_SET_SECURITY                fffff80002ea5c50	nt!IopInvalidDeviceRequest
[16] IRP_MJ_POWER                       fffff880044cc8c0	dwvkbd64+0x78c0
[17] IRP_MJ_SYSTEM_CONTROL              fffff880044ccad4	dwvkbd64+0x7ad4
[18] IRP_MJ_DEVICE_CHANGE               fffff80002ea5c50	nt!IopInvalidDeviceRequest
[19] IRP_MJ_QUERY_QUOTA                 fffff80002ea5c50	nt!IopInvalidDeviceRequest
[1a] IRP_MJ_SET_QUOTA                   fffff80002ea5c50	nt!IopInvalidDeviceRequest
[1b] IRP_MJ_PNP                         fffff880044cc568	[COLOR="red"]dwvkbd64[/COLOR]+0x7568

0: kd> lmvm dwvkbd64
Browse full module list
start             end                 module name
fffff880`044c5000 fffff880`044d2000   dwvkbd64 T (no symbols)           
    Loaded symbol image file: dwvkbd64.sys
    Image path: dwvkbd64.sys
    Image name: dwvkbd64.sys
    Browse all global symbols  functions  data
    Timestamp:        [COLOR="red"]Wed Apr 11 23:22:37 2007[/COLOR] (461D519D)
    CheckSum:         0000A755
    ImageSize:        0000D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

0: kd> lmvm ikbevent
Browse full module list
start             end                 module name
fffff880`0581e000 fffff880`05827000   ikbevent T (no symbols)           
    Loaded symbol image file: ikbevent.sys
    Image path: ikbevent.sys
    Image name: ikbevent.sys
    Browse all global symbols  functions  data
    Timestamp:        [COLOR="Red"]Fri Jan 10 18:52:53 2014[/COLOR] (52D03375)
    CheckSum:         000061A9
    ImageSize:        00009000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[cnkpadobi36]

Ok thanks.. I found that the driver that you say was out of date was my dameware (remote) virtual keyboard driver.

I remove the driver completely from the machine... but however it still went to blue screen of death today. I ran the collector again.. Can you analyze them again please.

 

[axe0]

Removing the driver does not work, when you restart your system the driver is installed again so a BSOD will re-occur.

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