Laptop wont load past windows page, stuck with black screen and cursor

[eghambeasley]

Hi I really hope someone can help me!

I have a fujitsu lifebook with windows 7 on it
I had an error message pop up when i tried to click on google chrome this morning, so I closed it and attempted to re-start my laptop, then AVG pops up telling me I have a virus so I allowed it to "clear" said virus. I then restarted my laptop and it would not go to the login page.

I attempted system repair to no avail, I then allowed chkdsk to run and there were a lot of "security ID repairs", I have also tried f12 and booting from my windows 7 installation disk. Non of these options have worked

I get the fujitsu screen, then the windows loading screen then instead of the log in screen which would be next, I get a black screen with the cursor visable and you can move the cursor but nothing else works and no keyboard shortcuts work

someone please help.
I've been told to restore the OS but i cannot afford to lose all the files on my laptop

 

[ruggb]

Since AVG 'cleaned' a virus - all bets r off as the problem could be a leftover from the virus. apparently, a (some) system files r damaged. Going forward, u might not want to run normally as an admin user. That helps keep malware from invisibly installing if the AV does not catch it. 1. have u tried booting to safe mode? If u can get there try this clk Start - type CMD -- rt clk cmd.exe and select Run as Admin when the dos window opens type 'sfc /scannow' let it run retry boot when done. 2. If u can't get there or that doesn't work put ur windows CD in and boot to that. Run the repair install - or it might be called upgrade. Just do NOT do a CLEAN install. That will not erase any of your data. 3. If that does not work If u get a Hiren's boot disk, or something similar. U can boot to that and most likely copy ur data from the drive prior to doing a clean install. This assumes the drive isn't corrupt which appears to be true since it gets to the Windows screen. 4. If not u will have to remove the drive and connect it to another computer as an external HDD to copy the data. 5. If none of the above works - u have come to the complete understanding of the word BACKUP................ good luck

 

[Wilber]

I can tell you I just spent several weeks working on this problem. I had a black screen, with just a cursor showing. The same thing showed up in safe mode. The only way I could do anything was to boot up with the original disk and work in CMD mode. I could bring up regedit and taskmgr. Very little would run in taskmgr and Regedit edits would not hold. Restore would not work.
How I tried to fix:
Changed ata cable to harddisk
disconnected pcie video card
unplugged everything
tried a different ata port
made sure it was not running too hot
set default BIOS settings
bebuild boot manage; bootrec tool - Total rebuild, fix, etc, everything possible
ran scandsk - all modes
ran sfc scannow
Tried to change registry to fix known problem (prevx)
I searched every blog, posting, whatever I could find for answers
NOTHING WORKED
I thought I would reinstall windows, than I came across Bleeping Computer - Technical Support and Computer Help and saw a posting about this same problem related to viruses/malware
I downloaded program FRST64, it ran a scan and found ZEROACCESS
I was provided some commands to fix/clear the virus/es
I tried to reboot - not fixed, I created a disk with Microsoft Defender offline, it ran and found more zeroaccess and a Java virus
I still could not get into Windows.
I was instructed to run FRST64 again...it now found some problems but it indicated the PC could not load the "system hive", basically the Registry. I was sure I was hosed and needed to just reinstall Windows.
But NO!! I was provided a very short piece of code which was run through the FRST64 program. I ran it which reverted my registry to a date about two weeks earlier...........AWESOME - Windows appeared!!! I could not believe it.

BLACK SCREEN of Death in my case was malware/viruses
BLACK SCREEN with a cursor in my case was malware/virus

You do not have to reinstall Windows, it is fixable. It is best I did not reinstall Windows since the virus might not have been fixed.

I post this so others know there is a solution and Windows does not need to be installed.
Good luck.
Ed

 

[gregrocker]

Work through these steps for Troubleshooting Windows 7 Failure to Start

It may be necessary to completely clean up the infection before it will repair, if it will. The tutorial includes everything possible that can be done to repair and start Win7 - leading up to if necessary rescuing your files to do the superior Clean Reinstall - Factory OEM Windows 7.

If you do the reinstall delete all partitions during the booted Custom install using the installer provided, following the steps closely to get and keep a perfect install. Activate with the key on the COA sticker, which needs to be readable or you should instead do the inferior Factory Recovery.