Solved Lost contacts in WLM

[neilck]

Hi I am use WLM with 2 accounts ie 2 users, recently had to upload an update before I was able to access WLM.

Now on 1 account and only one account we can access contacts as before, on the other account, clicking on the contacts bar on the lower left of the screen and nothing happens.

Any help, sugestions would be appreciated.

Neil

 

[roncerr]

Are both users, or one, or the other "signing-in" to WLM. For two users, each with his own LiveID, there can be up to 3 contact lists with only one visible at a time: user1 signed-in, user2 signed-in, or neither signed-in. (The signed-in contact list for a given user would be duplicated at contacts.live.com which can be seen in a browser when that user signs in at that site.)

 

[Roderunner]

Hi Neil, here's how I set WLM.

First, I set my accounts (Gmail & AOL) to allow access using POP, make a note of the settings and add them manually to Windows Live Mail, otherwise it will try to use IMAP which I don't use, (I don't have any Apps that require it). Gmail messages get archived, AOL stays unread when accessed by WLM,.

All my contacts are in my Hotmail Account. I use it to sign-in to WLM. Once signed-in, I add the accounts I use and delete the Hotmail Account.

WLM has good features and security. By setting the Options for:- General, Read, Receipts, Send, Compose, Signatures, Spelling, and Advanced. Plus Safety Options for:- Junk Mail, Safe Senders, Blocked Senders, International, Phishing and Security correctly.

 

[roncerr]

...All my contacts are in my Hotmail Account. I use it to sign-in to WLM. Once signed-in, I add the accounts I use and delete the Hotmail Account...

The Hotmail account doesn't need to be added to WLM just to use the signed-in (LiveID) contact list. Just signing-in is enough.

 

[Roderunner]

...All my contacts are in my Hotmail Account. I use it to sign-in to WLM. Once signed-in, I add the accounts I use and delete the Hotmail Account...

The Hotmail account doesn't need to be added to WLM just to use the signed-in (LiveID) contact list. Just signing-in is enough.

On initial sign-in to WLM the account is added automatically. I get signed-in automatically on opening WLM. Have not tried sign-out then sign-in so don't know the outcome as yet. Will try it later.

 

[roncerr]

...On initial sign-in to WLM the account is added automatically. I get signed-in automatically on opening WLM. Have not tried sign-out then sign-in...

Whenever you close WLM you are essentially "signed out"; that's why when reopening WLM it puts up the splash screen that says "Signing-in". I don't recall my LiveID account being added automatically after my initial install on WLM 2009. (That was a long time ago; perhaps it was and I deleted it right away.)

 

[Roderunner]

...On initial sign-in to WLM the account is added automatically. I get signed-in automatically on opening WLM. Have not tried sign-out then sign-in...

Whenever you close WLM you are essentially "signed out"; that's why when reopening WLM it puts up the splash screen that says "Signing-in". I don't recall my LiveID account being added automatically after my initial install on WLM 2009. (That was a long time ago; perhaps it was and I deleted it right away.)

I can't find any other way to sign-out of WLM except for the option to work off line.

 

[roncerr]

...I can't find any other way to sign-out of WLM except for the option to work off line.

Options>>Connection>>"Stop Signing In" (at least in the 2009 version).

 

[Roderunner]

...I can't find any other way to sign-out of WLM except for the option to work off line.

Options>>Connection>>"Stop Signing In" (at least in the 2009 version).

I was aware of that option, but am quite happy to let WLM sign me in automatically as its only me using my pc's. I can sign-in with another ID but it does not add that account.

 

[neilck]

Hi Guys this problem has only occured since uploading an update, if ido a restore before that point i can not access WLM without reinsalling that update, the problem apprears to be with the update, but only effects one account.
Neil

 

[Roderunner]

Hi Neil, welcome back to your own thread.
2 questions, first, do you trust the other person using WLM.
Finally, start using WLM 2009 version, its a far better build.

 

[roncerr]

...but only effects one account...

Not sure what you mean by "Account" since you can have dozens of email accounts (pop3, imap, or http) all sharing the same contact list. That list in the "contacts" window of WLM would either be the one you see/use when signed-in to a LiveID or the one you see/use when not signed-in with any LiveID.

 

[neilck]

lost contacts in WLM

Hi Guys thanks for replies, what I mean by accounts, accounts in windows ie differnt users, the second a/c user is the wife it's her contacts that unaccessable.
I have tried setting up another user but encounted another problem in this one the contacts was accessable but without any contacts yet to be put in but should be able to import the from a back up, but could get not the web browers to open there wasn't IE in the programs list anywhere, still trying.

thanks
Neil

 

[roncerr]

...what I mean by accounts, accounts in windows ie differnt users, the second a/c user is the wife it's her contacts that unaccessable...

OK There are 3 types of "accounts":
The Windows c:/users/<username> account;
The LiveID Account(s) (for "signing-in" to Windows Live services);
The email account(s) you install in your email program (like WLM).

My guess is you and your wife want your 3 accounts to be separate even though you may be sharing the same PC. So at a minimum the two of you will be using 6 accounts (2 of each of the 3 types) assuming you want to be able to "sign-in". This would also be the case if you had separate computers.

So I guess the problem needs to be explained also in terms of the parts of WLM that you are using in her Windows account (i.e. signed-in or not-signed-in). The latest (mandatory) update seems to have caused problems with the "not-signed-in" contact list for those users that depend on it. Avoiding lost contacts is the bigest advantage of signing-in since they will reappear as soon as you sign-in to WLM.

 

[neilck]

Hi I have fixed the problem, not quite sure how but it does everything we need now, so keeping fingers crossed.
thanks for your help.
Neil