Solved Mouse and keyboard stops working

[Azeemkwow]

I was upgrading my avast free antivirus to pro antivirus then it asked for a restart when i restarted it the mouse and keyboard stops working. please help!!

 

[badger906]

do a system restore to the day before the upgrade. this should let you regain control. make a new restore point after doing so and then try the upgrade again.

 

[TVeblen]

I always completely uninstall avast! before installing any upgrade to the program.

I am reluctant to trust the thoroughness of the cleaning done by any software in an upgrade.

 

[Azeemkwow]

But i can,t access my system recovery also so how i can restore my system. please give some more suggestions!!

 

[TVeblen]

A better description of what is going on would be very useful. The more information we have to work with, the better help we can give.

Does the keyboard work before Windows starts up? (can you get into the BIOS settings?)

Does Windows load? Do you get to the Desktop? (if no, then where does it stop loading?)

 

[Azeemkwow]

The keyboard works at startup but when windows and desktop loads my mouse and keyboard stops working.

 

[Azeemkwow]

The keyboard works at startup and i also able to get into my bios setting but when windows and desktop loads my mouse and keyboard stops working.

 

[TVeblen]

OK try this:

Start or restart the computer.
As soon as you see that first screen, and before Windows starts to load, press the F8 key repeatedly
This will bring up the Advanced Boot Options
Use the arrow key to select "Last Known Good Configuration" > and press ENTER.

Tell me if that clears it up.

 

[Azeemkwow]

No that options also doesn,t work the same problem occurs after startup.

 

[TVeblen]

OK, try this then:

Do the same F8 procedure to get to the Advanced Boot Options again > only this time choose Safe Mode and press ENTER.

Let the system start up in Safe Mode > When it reaches the desktop then do this:

• Start > Control Panel > Programs
• then uninstall Avast
• When it's finished then restart

Notes:
These solutions are suggested based on your statement that you installed Avast and then the problems started: cause and effect. If you only think it was Avast then we could be chasing a red herring.


If you can't get the mouse or keyboard to work in Safe Mode then there may be a larger problem going on.

 

[Azeemkwow]

Yes the mouse and keyboard is still not working!!

 

[TVeblen]

Are you telling me that you tried Safe Mode and the mouse and keyboard do not work there?

 

[TVeblen]

Here are the next three things to try:

First, run System File Checker from a Windows 7 Installation DVD or USB drive:
http://www.sevenforums.com/tutorials/139810-sfc-scannow-run-command-prompt-boot.html
Use Method One

If that does not work, try doing a System Restore from the Windows 7 Installation DVD or USB drive:
http://www.sevenforums.com/tutorials/700-system-restore.html
Use Option Two
Try and find a restore point that is dated before you installed Avast.

If that does not work, try doing a Repair Install:
http://www.sevenforums.com/tutorials/3413-repair-install.html
Be sure to know if your installation disk has SP1 or not.

 

[Azeemkwow]

I not having the windows 7 installation disc.

 

[TVeblen]

Find someone who is running the same version or W7 as you (Ultimate SP1) and who has a DVD writer.

Then make yourself a Windows System Repair Disk like this:
http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html
This will work just like an installation DVD.

 

[Azeemkwow]

yes it,s works thank a lot!!

 

[TVeblen]

Excellent! I thought we lost you. Glad to hear you are back up and running.