Multiple BSOD. Can't load laptop

[mezzmorized]

Hi,
I am hoping you can help me. I share my laptop with my husband, and i have been receiving multiple BSOD to the point I can't load windows now.
The various errors I get are:
BAD_pool_caller
An attempt was made to write to read-only memory.
IRQL_not_less_or_equal

I have tried system restore, but all my restore points are gone. I am in the process of running the 'hard disk verify and repair'. But as I can't log in I can't provide the necessary files.

I have a Sony vaio vpcee25fg. The AC adapter looks like it needs replacing, but I am still getting these errors when not plugged in.

Any help would be greatly appreciated, and I will try to provide as much info as I can.

Thanks

 

[mezzmorized]

The hard disk verify and repair showed no errors.
Cheers

 

[Arc]

Try to boot the computer in http://www.sevenforums.com/tutorials/69585-safe-mode.html. Does it work? If so, make your reply following the Blue Screen of Death (BSOD) Posting Instructions.

If Safe Mode does not work, let us know. We have to think differently in that case.

 

[mezzmorized]

I managed to load the laptop enough to run and save the necessary files. As I was attempting to .zip them I got the BSOD again. Now attempting to retrieve them so I can post....fingers crossed.

 

[mezzmorized]

here is the zip file.
cheers.

 

[Arc]

I am seeing multiple errors there. The storage environment is failing blaming the storage controller, which is really old.

    Image name: amd_sata.sys
    Timestamp:        Sat May 15 03:33:51 2010 (4BEDC8C7)

This driver is a part of AMD chipset. So try to update teh chipset driver, either from Sony or from AMD.

The wireless driver is too old, too.

    Image name: athrx.sys
    Timestamp:        Sat Nov 07 02:26:02 2009 (4AF48D62)

Download and install https://www.atheros.cz/atheros-wireless-download.php?chipset=37&system=6

Also, Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus and Apoint.exe.
5. Apply > OK
6. Accept then restart.

Report us for any further BSOD.

 

[mezzmorized]

Hi, I have tried the above. The first install said it failed. Then I got a bsod. When I went back and tried again, it said I had the right driver. I also changed the startup menu. I am pretty sure I also updated the wireless driver. Sometimes I can only get so far before I get another bsod. Am currently trying to get the new dump files to attach, but it keeps crashing.. I'll keep trying. Thanks.

 

[mezzmorized]

here is the file.

 

[Arc]

22 bytes is the folder only ... it is empty.

 

[mezzmorized]

Sorry...take 2

 

[Arc]

The newer crash dumps are not pointing to anything precisely.

Test your RAM modules for possible errors.

How to Test and Diagnose RAM Issues with Memtest86+
​

Run memtest86+ for at least 8 consecutive passes.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

If it does not show any error, enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable
​

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

   Information

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

   Warning

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

   Tip

• If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
• If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Let us know the results, with the subsequent crash dumps, if any.

 

[mezzmorized]

Hi, I haven't forgotten about this. Just extremely busy at the moment. Thanks so much for your reply. As of late, I also haven't been getting the BSOD as often. Will let you know as soon as I have done the above steps.
Thanks again

 

[Arc]

No problem. Take your time.

 

[mezzmorized]

Hi,
I have tried to run memtest several times. The test will get about just over halfway and then the computer reboots itself. During that time, no errors are shown.
What should I do now?
Cheers.

 

[Arc]

That is memory controller related issue. The memory controller of the hardware is failing. I would suggest you to take the laptop to a Sony Service Center.

 

[mezzmorized]

Thanks for all your help. Sorry for late reply. I was hoping you weren't going to say that. :-(.

 

[Arc]

I am just an interpreter or translator, mate. I say nothing, I just interpret.