My Laptop goes unresponsive

[hawky]

Guys i need help

my laptop doesnt open most of the pictures in it or applications such as Razer Gamebooster.
When i double click an image the loading circle appears near the cursor and nothing happens. same thing applies with the applications too.

 

[GokAy]

I see you are using Avast, how much free space left on your C drive?

run cmd: vssadmin list shadowstorage
post results here

Try:
- Safe Mode.
- Clean Startup http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

 

[hawky]

this appeared

 

[GokAy]

try, enter cmd at start menu search box, right click the black icon at the top when it shows and click "run as administrator"

You didn't say how much free space is left in drive C.

 

[Windows Sniper]

Just to assist with the Diagnosis,

After you have completed the Steps listed by GokAy, Can you also please provide a screenshot of your Windows Task Manager / Performance Tab, to show how much Memory / CPU you are utilising.

 

[hawky]

here are the details u asked for.
Btw i did the hardware and memory scan it came as successful

 

[hawky]

shadow storage details came as below



Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>vssadmin list shadowstorage
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.

Shadow Copy Storage association
For volume: (C\\?\Volume{61121d7e-7683-11e1-8e04-806e6f6e6963}\
Shadow Copy Storage volume: (C\\?\Volume{61121d7e-7683-11e1-8e04-806e6f6e69
63}\
Used Shadow Copy Storage space: 9.754 GB (2%)
Allocated Shadow Copy Storage space: 10.092 GB (2%)
Maximum Shadow Copy Storage space: 10 GB (2%)


C:\Windows\system32>

 

[Windows Sniper]

here are the details u asked for.
Btw i did the hardware and memory scan it came as successful

Cheers for this, can you upload the other bit that GokAy asked for please?

You ninja'd this post...


Ok then next thing I would ask is can you run an SFC Scan on your system.
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html - You want option 2

 

[GokAy]

Hey Sniper, thanks for joining in.

Seems my concern was irrelevant.

System restore storage is alright and there is no space shortage.

---------------

These are still need to be checked:
- Safe Mode.
- Clean Startup http://www.sevenforums.com/tutorials...n-startup.html

 

[hawky]

guys the SFC scan Results

 

[GokAy]

There is a known issue with a recent Windows Update (KB3022345), it causes an irrepairable corruption warning (which is a false report, the files are not corrupt in reality). If you have this update installed then do one of the following:
- Uninstall this update (it is Windows 10 preparation update)
or
- Run the fix from The Tech Cookbook – Windows 7 update (KB3022345) causing corrupt files

After the above, run another SFC /scannow. If you still get a corruption, attach it in your next post.

 

[hawky]

hey Gokay

i tried the clean startup but nothing changed and FYI i've been having this issue from 2 or 3 weeks so i guess its before the windows 10 prep update. the CBS.log details are below

 

[GokAy]

You have to attach the cbs.log file.

Please start in Safe Mode, and see if it will get better.

 

[hawky]

SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-06-01 17:33:20.582
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
FIXED: Corruption at C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\utc.app.json has been successfully repaired from C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.23040_none_fe7de82236c5fac8\utc.app.json.
FIXED: Corruption at C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\telemetry.ASM-WindowsDefault.json has been successfully repaired from C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.23040_none_fe7de82236c5fac8\telemetry.ASM-WindowsDefault.json.




SUMMARY: All detected corruptions were successfully repaired.
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2015-06-01 17:34:19.796
----------------------EOF-----------------------

 

[Windows Sniper]

Hawky, can you please verify you do not have KB3022345 installed.


Can you also follow -- http://www.sevenforums.com/windows-...4840-windows-update-posting-instructions.html and return with the output.

Cheers!

 

[GokAy]

Seems he went the SFCFix method, so should have KB3022345 installed still.